• Title, Summary, Keyword: Quality Evaluation Model

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A Study on Developing a Service Quality Evaluation Model for Library Mobile Service (도서관 모바일 서비스 품질 평가 모형 개발에 관한 연구)

  • Han, Seunghee
    • Journal of the Korean Society for information Management
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    • v.34 no.4
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    • pp.273-292
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    • 2017
  • This paper aims to develop an evaluation model for library mobile services in terms of service quality. First, a literature review of the service quality evaluation model and the mobile library service evaluation was conducted. Then, based on the analysis, the evaluation model consisting of 4 quality dimensions, 10 quality factors, 39 quality measurement items was developed. Delphi method was applied to verify the validity of the model. Finally, a final model consisting of 4 quality dimensions, 9 quality factors, and 37 quality measurement items was derived. The evaluation model proposed in this study can be used as a measure of library mobile service quality and can be used as a guideline for improvement of library mobile service.

Apparel Quality Evaluation Process bused on Means- Bnd Chain Theory: A Theoretical Study (수단-목적 사슬 이론을 이용한 의복품질 평가과정에 잔한 이론적 연구)

  • 오현정;이은영
    • Journal of the Korean Society of Clothing and Textiles
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    • v.22 no.4
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    • pp.452-459
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    • 1998
  • The purpose of this study was to discover a conceptual framework and evaluation process of apparel quality by means-end chain theory. The theoretical study was conducted to find out a conceptual framework and build a hypothetical evaluation process model of apparel quality. Apparel quality was perceived associative network called a means-end chain and was evaluated in several stages. A conceptual framework of apparel quality evaluation was organized into hierarchical relationships among four different dimensions: physical attribute, physical function, instrumental performance, and expressive performance. The means-end structure linked tangible physical attributes and function to more abstract instrumental and expressive performance. A hypothetical evaluation process model linked dimensions of apparel quality to the selected means-end relationship. Different consumers had different means-end chains for the same apparel. Therefore different subjects are likely to have different evaluation paths. From this study we can suggest an evaluation process model of apparel quality.

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An Empirical Analysis of Comprehensive Competitiveness Evaluation Model on the Korean Manufacturing Sector (종합경쟁력 평가모형의 개발 및 측정에 관한 연구: 한국 제조업부문을 중심으로)

  • 임양택;임채숙
    • Journal of Technology Innovation
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    • v.12 no.1
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    • pp.67-114
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    • 2004
  • This study attempts to integrate causal model with competitiveness evaluation model, both of which have developed independently of each other, in connection with many studies on PMES (performance measurement and evaluation system) including the BSC (balanced scorecard) of Kaplan and Norton (1992, 1996). For this attempt, this study is composed of four analyses : First, this study develops a structural model for evaluating and diagnosing corporate ‘comprehensive’ competitiveness including quality competitiveness, derive CCI (comprehensive competitiveness index) and QCI (quality competitiveness index) ; Second, this study analyzes the determinants of quality competitiveness, the impacts of quality competitiveness, on product design and product reliability, and the impacts of product design and product reliability on quality competitiveness in the comprehensive competitiveness evaluation model of this study. Third, this study empirically identifies the positioning of product design in the quality competitiveness evaluation model of this study and the functional relationship between product design and other functions : product development, manufacturing, marketing, and marketing, and sales in the same comprehensive competitiveness evaluation model, estimate the determinants of product design and its impacts, thereby providing some empirical findings for the foundation of design management theory, and Fourth, this study identifies the positioning of product reliability in the same quality competitiveness evaluation model, estimate the reliability function and the functional relationship between product reliability and other dimensions of product quality, and tests the hypotheses on the causality of product reliability.

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Development of Organization-level Evaluation Model and Process for Information Systems Quality (조직 수준의 정보시스템 품질평가 모형과 절차 개발)

  • Lee, Sang-Ho;Cho, Sung-Rim;Ahn, Byung-Oh
    • Journal of Information Technology Services
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    • v.7 no.4
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    • pp.151-165
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    • 2008
  • This study suggests the organization-level standard(model and process) for quality evaluation of information systems(IS) in non-use organizations despite international standards(ISO/IEC 9126 and ISO/IEC 14598) and national standards(KS X 9126 and KS X 14598) related to quality evaluation of IS. The standard in this study is composed of quality evaluation processes, a quality model, and quality metrics. The weights of the attributes and the sub-attributes in the quality model were calculated by an analytic hierarchy process(AHP). The minimum level and the target level of each metrics were determined by brainstorming of the committee. Furthermore, the case study for the investigation of the applicability and the usability of the suggested organizational standard in the real IS development project was performed. For gaining significant benefits of the standard, both the diffusion and the experience accumulation by its continuous use are needed.

The Exploratory Research on Object Activity Service Evaluation Model(OA-SEM) - The Application of Retail Industry

  • Lee, Seung-Chang;Suh, Eung-Kyo;Park, Hoon-Sung
    • The Journal of Distribution Science
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    • v.14 no.8
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    • pp.45-50
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    • 2016
  • Purpose - This study aimed to develop a new practical and universally applicable service quality model by improving the service quality measurement model proposed by many previous studies. Research design, data, and methodology - An in-depth analysis on what influences such service quality model had on the improvement effect of service quality, and Service Evaluation Model("SEM"), which was revised from the existing service quality measurement model, was developed. The model is divided into the two integrative categories: First, activity, that is the group of service-related activities. Next is item, the group of service-related objects. The level of service is evaluated for each category via survey questionnaire on service level evaluation. Based on the model, SEM has visibility by structuring the whole service industry. Results - For the application of the new service quality model, this study attempted to examine the appropriateness of the newly proposed service quality model by applying it to retail service field. Conclusions - As a result, the proposed service model would be a useful and applicable service quality measurement model required by many organizations. Service company can set up self check service levels. Through these results, they can look for the ways to provide better services to customers. Service users can ensure the objectivity of business plan based upon SEM.

An Application of Total Quality Management Efficiency Model in the Korean Distribution Industry

  • Yoo, Han-Joo;Park, Jong-Woo;Song, Gwang-Suk
    • International Journal of Quality Innovation
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    • v.10 no.1
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    • pp.25-36
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    • 2009
  • The purpose of this study is to analyze the efficiency of the service quality activity itself by using the DEA Model, in contrast to previous quality evaluation methods, as an attempt to evaluate the service quality activities of the distribution industry. Furthermore, by complementing the shortfalls of the weighted value of the DEA Model, it recommends a DEA/PS Model that is appropriate in the evaluation of service quality activities. Based on this model, the study proposes the SQAE Model, an evaluation tool to complement the traditional measuring method. According to the results of the analysis of 18 sample distribution businesses, there was a discrepancy by business in the results of the Traditional Scoring System and the Evaluation Measuring System. Therefore, it is most desirable to not only be active in service quality activities but also increase efficiency at the same time.

Constructing a Performance Evaluation Model of an R&D Module in Quality Management System Using QFD (QFD를 이용한 품질경영 시스템의 개발모듈에 대한 이행도 평가모형)

  • 류문찬;우성권
    • Journal of the Korean Society for Quality Management
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    • v.30 no.2
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    • pp.1-10
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    • 2002
  • A performance evaluation model of an R&D module in the quality management system for M Company Is constructed using QFD. The company produces telecommunication devices and employs the performance evaluation model based on ISO 9000 family. However, the model has some problems, one of them is that all check items are regarded as equally important Customer requirements are gathered from internal customers and QFD is utilized to obtain weights for each check item.

Self-evaluation model for TQM activity

  • Osada, Hiroshi;Yamazaki, Masahiko
    • International Journal of Quality Innovation
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    • v.1 no.1
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    • pp.75-80
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    • 2000
  • Objective evaluation is necessary for the company to know the level of its TQM activity and to improve it. This article proposes self-evaluation model for TQM activity through comparison study of the examination viewpoints for the Deming Prize with criteria of the Malcolm Baldridge National Quality Award. Proposed self-valuation model consists of three evaluation categories i.e. management system, management performance and survey/audit system. Evaluation on these categories is done for process and performance by using scoring method. This self-evaluation model is useful for checking the progress of TQM and make company recognize the strength and weakness of its TQM activity, namely, positioning analysis.

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A Study on a Logical Quality Evaluation Model based on Application Open Source Software Characteristics (응용 오픈소스 소프트웨어 특징에 적합한 논리적 품질평가 모델에 관한 연구)

  • Kim, Ji-Hyeok;Rhew, Sung-Yul
    • The KIPS Transactions:PartD
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    • v.16D no.1
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    • pp.73-82
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    • 2009
  • Open Source Software has over 60 percent of application software development but previous studies of objective quality model and characteristic to utilize Open Source Software appeared to be low and there are few studies regarding quantitative evaluation methods to evaluate Open Source Software. To solve these problems, in this paper, we propose a quality evaluation model, "Logical Open Source Software quality model", which is able to utilize for developing and maintaining application software and quantitative quality evaluation method that can utilize in the proposed model. The proposed Open Source Software quality model derives quality characteristics based on literature and it forms six main-features and twelve sub-characteristics by comparing with the quality characteristic of ISO/IEC 9126 and twelve evaluation metrics that can measure the metrics and the characteristics quantitatively. To verify efficiency of the proposed quality evaluation model, we apply the proposed quality evaluation to top 5 project management system (PMS) software in open source software community and prove its availability.

An Inductive Study on the Service Quality Evaluation Model of Online Information Service : Focusing on the National Online Information Service NTIS and NDSL (온라인 정보 서비스 품질평가모델에 대한 귀납적 연구 : 국가 온라인 정보 서비스 NTIS와 NDSL을 중심으로)

  • Heo, Joo Yeun;Kim, Sang Kook
    • Journal of Information Technology Services
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    • v.19 no.1
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    • pp.71-87
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    • 2020
  • As diverse online information services are introduced and the use of them are increasing, the importance of the quality control over the online information services is also increasing. Therefore, studies are being attempted to derive quality evaluation models for online information services, but these showed many limitations. In order to overcome the limitations of the previous studies and create more appropriate quality evaluation model, this study analyzed 408 data collected through the interviews with the users of Korea national online information services (NDSL, NTIS) using content analysis and the coding method of ground theory. Through the analysis, we identified the quality evaluation model (13 elements, 6 dimensions) of online information services and the description and insights of each elements. And the priorities of the most significant element(amount of information) and other key elements(such as the usefulness of the information, the diversity of the field, etc.) were figured out through the frequency analysis. Through these inductive methods based on the responses of users, the quality control model could be derived, which is different from the previous researches. This study is the first study which derived the quality evaluation model of online information service through the inductive way based on 408 interview responses from users. Therefore, the results of this study will be helpful to the post researchers who conduct studies on the quality of online information service, etc. Moreover, the results of this study are expected to provide references of frame for decision-making of working-level officials who have to manage the quality of online information services.