• Title, Summary, Keyword: IT-Resources

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Enhancing the Customer Service Process through Information Technologies and Customer Knowledge in Call Centers : The Moderating Role of Computer Self-Efficacy (콜센터에서 정보기술과 고객지식을 이용한 고객서비스 프로세스 향상 : 컴퓨터 자기효능감의 조절역할)

  • Choi, Sujeong
    • Journal of Information Technology Services
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    • v.16 no.3
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    • pp.185-203
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    • 2017
  • Call center service is enabled by the use of a firm's various information technologies (IT) and accumulated knowledge. IT and knowledge resources have been considered a fundamental infrastructure for developing a firm's business capabilities. Recognizing this, this study examines whether a firm's IT and customer knowledge resources enhance its customer service process capability and thereby contribute to creating superior customer service, at the level of customer service representatives (CSRs). That is, constructs in this study were measured on a basis of CSRs' perception. Moreover, this study verifies the moderating role of CSRs' computer self-efficacy on the relationships between IT and customer knowledge resources and customer service process capability. To test the proposed hypotheses, this study conducted partial least squares (PLS) analysis with a total of 234 data which were collected on CSRs working at four call centers. The key findings are as follows: first, IT infrastructure integration and customer knowledge integration are positively associated with customer service process capability. Second, customer service process capability is a key determinant of customer service performance. Finally, CSRs' computer self-efficacy has a moderating effect on the relationship between IT infrastructure integration and customer service process capability. The details of the findings and implications are presented.

Political Approach to Creative Improvement of Resources Technology: Domestic Resources Development Industry (우리나라 자원기술의 획기적 증진을 위한 정책적 접근: 국내 자원개발산업)

  • Lee, Ok-Sun;Lee, Jae-Wook;Kim, Seong-Yong;Choi, Seon-Gyu;Ahn, Eun-Young
    • Economic and Environmental Geology
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    • v.41 no.5
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    • pp.541-549
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    • 2008
  • Though the demand of a leading role of resources technology and fosterage of the resources industry has increased in Korea, it is difficult for the existing investment and management of its R&D to lead to be the same level of those in more advanced countries within a short period. Therefore, in order to strengthen the resources technology system it needs to set up systematic plan or strategy, to resolve shortage of professional human forces, and to expand the investment of private technology development. In this study, we suggest the concept redefinition of resources technology and resources development industry, the establishment of expanded R&D investment system, to offer professional human forces and to reestablishment of the infrastructure for creatively improving resources technology.

A Study on the Development Strategy of Animal Resources Industry in Chungnam Province (충청남도의 동물자원화사업 발전전략에 관한 연구)

  • Choe, Pyeong-Ik;Kim, Gye-Woong;Kim, Seok-Eun
    • Journal of Agricultural Extension & Community Development
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    • v.11 no.2
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    • pp.267-277
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    • 2004
  • This study was carried out to set up the effective development strategy for resources industry of Chungnam Province. Data were gathered from relevant organizations and several times of brain storming was conducted by specialists in the field of animal science. The results obtained were as follows; 1) It was found by SWOT analysis that pig, cow, poultry, pets and selected fishes were desirable items as promising animal resources(Table 9). 2) According to the road map of animal resources industry for Chungnam Province, the principles and strategies were needed for the implementation of the industry(Fig. 3). 3) It was recommended that each city and county should develop their major animal resources industry(Fig. 4). 4) For synergy effect of development strategy as animal resources industry, networking among universities, industries, and government organizations, etc. is needed.

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A Basic Study on the Activation of Tourism Resources Using Coastal Landscape Components - A Case Study of the Goheung Woodoo ~ Woocheon Village - (해안경관구성요소를 활용한 관광자원활성 방안에 대한 기초 연구 - 고흥 우두~우천마을 일원을 대상으로 -)

  • Yeom, Sung-Jin
    • Journal of Environmental Science International
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    • v.28 no.12
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    • pp.1171-1181
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    • 2019
  • Plans to utilize the resources of the coast guard are underway for the revitalization of the area and the development of tourism resources in recent years. As most of the plans have been focused on some specific factors such as geographical or regional conditions, and therefore systematic approaches are needed in corporation with other related projects. This study suggested the measures on activating the coastal tourism resources for Woodoo~Woocheon village in Goheung-gun by using the coastal landscape elements. The current status of natural environment and tourism resources for coastal regions were investigated in Woodoo~Woocheon village and plans for enhancing connectivity with local residents were suggested. Based on the scenic values of coastal region, landscape were assessed from the perspective of the sustainable coastal tourism resources in the future. Several solutions were suggested to enhance tour values; coastal deck road to enhance connectivity between resources and accessibility of foreign tourists, social communication among local residents and authorities, continuous development of cultural and historic resources in local area. In addition, information signs and new stair ways would be needed to improve the accessibility of tourists. In the future, if the plan for this study was to generate profitability with persistence, it suggested that there was a way to move forward in conjunction with the profit rate local projects distributed around it.

Ecological Characteristics and Native Preservation Method of Glehnia littoralis Community in Korea Coast (갯방풍 자생지의 식생구조 및 군락특성에 관한 연구)

  • Choo, Byung Kil;Ji, Yunui;Moon, Byeong Cheol;Kim, Bobae;Lee, A-Yeong;Yoon, Taesook;Song, Hokyung;Kim, Ho Kyoung
    • Journal of the Korean Society of Environmental Restoration Technology
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    • v.11 no.6
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    • pp.38-48
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    • 2008
  • This study was conducted to evaluate the vegetation structure of community by the phytosociology method, floristic composition table on coast of South Korea. Form 2007 June until November, $2m{\times}2m$ quadrat was established in native Glehnia littoralis in order to record a dominants and coverage, and it drew the profile. It was found out that the mean temperature in the distributed areas for Glehnia littoralis population was $11^{\circ}C$ or more. The flora of the studied area in Glehnia lottoralis community of coastal dune was listed as 100 species. Glehnia lottoralis community of appearance species of Yeonggwanggun Duwori was many most by 44 species. Carex pumila, Carex Kobomugi, Imperata cylindrica var. koenigii, Ischaemum anthephehoroides and Vitex rotundifolia range all over the studied areas. And the vegetation of Glehnia littoralis community was classified into Vitex rotundifolia subcommunity, Ischaemun anthephephoroides subcommunity and Imperata cylindrica var. koenigii subcommunity. Native Glehnia littoralis was classified into preserve area, natural selection area and artificial destruction area. It must preserve native Glehnia littoralis of Goseong, Yeongdeok, Haenam it was ecological important area.

Technological and Social Significance of the Revision of the Radio Law (전파법 개정에 따른 기술·사회적 중요성)

  • Yang, Jeong-Won;Seok, Gyeong-Hyu;Shin, Hyun-Shin
    • The Journal of the Korea institute of electronic communication sciences
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    • v.14 no.4
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    • pp.627-636
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    • 2019
  • The Radio Law was revised twelve times since the full revision in 2000, and now it is equipped with the current status of securing radio resources, distribution and allocation of radio resources, utilization of radio resources, protection of radio resources and promotion of radio waves, which can be evaluated to include the legal nature of securing radio resources and propagation beyond the simple administrative legal nature of radio resources. The legal system in the telecommunication sector is also being improved, and the Radio Law is also supplementing the weak points through two revisions. The domestic radio law, and it is considered to form a legal system for promoting the effective allocation and utilization of resources in accordance with the changes in radio wave usage environment. It can be evaluated that it has become a law related to radio promotion and competition in the existing simple administrative law. It is considered necessary to adjust the detailed regulations for each type of use.

Development of a New Islanding Detection Method for Distributed Resources (분산 전원의 고립 운전 검출 기법의 개발)

  • Jang, Seong-Il;Kim, Gwang-Ho
    • The Transactions of the Korean Institute of Electrical Engineers A
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    • v.50 no.11
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    • pp.506-513
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    • 2001
  • The islanding detection for distributed resources (DR) becomes an important and emerging issue in power system protection since the distributed generator installations are rapidly increasing and most of the installed systems are interconnected with distribution network. In order to avoid the negative impacts from islanding operations of DR on protection, operation and management of distribution system, it is necessary to effectively detect the islanding operations of DR and rapidly disconnect it from distribution network. Generally, it is difficult to detect islanding operation by monitoring only one system parameter This paper presents a new logic based islanding detection method for distributed resources(DR) which are interconnected with distribution network. The proposed method detects the islanding operation by monitoring four system parameter: voltage variation, phase displacement, frequency variation, and the variation of total harmonic distortion(THD) of current; therefore, it effectively detects island operation of DR unit operating in parallel with the distribution network. We also verified the efficiency of the proposed algorithm using the radial distribution network of IEEE 34 bus model.

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The Effects of Job Demands and Job Resources on Job Burnout - A Comparison of office workers with service employees. (직무요구와 직무자원이 직무탈진에 미치는 영향 - 일반 사무직과 서비스직의 비교)

  • Yoon, Jang-Won
    • Journal of Applied Reliability
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    • v.6 no.4
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    • pp.255-274
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    • 2006
  • Recently firms become largely changed because of rapid technological innovation and serious global competition. It induces job stress of workers and finally leads to job burnout. This study aims to find the effects of job demands and job resources on job burnout. Job demands contains role ambiguity, role conflict, role overload and job characteristics. Job resources contains job control and feedback, involvement in decision making, learning opportunity and social support. The result reveals that job demands raises job burnout and job resources decreases job burnout. And it reveals that the effects of job demands and job resources on job burnout differs slightly according to job categories.

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The Internet: An (other) agent that disseminates Japanese 'soft power' resources

  • Bunyavejchewin, Poowin
    • Journal of Contemporary Eastern Asia
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    • v.11 no.1
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    • pp.21-29
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    • 2012
  • The popularity of the Internet has affected international politics in many ways; however, it is seemingly overlooked by most scholars, and in particular, realists who view the Internet as low-politics. This article argues that the impact of the Internet on international politics should not be underestimated. By focusing on the capabilities of the Internet in general and P2P networks in particular, this paper shows how the Internet is able to disseminate soft power resources. This is demonstrated by an examination of the dissemination of Japanese soft power resources through BitTorrent. Finally, it is concluded that the Internet is a plausible agent for distributing the resources of soft power; however, once disseminated, soft power resources do not always transform into soft power. In the end, contextual conditions within states always apply.

An Inquiry into Railroad Tourism Resources Development Policy Analysis (철도관광자원개발 정책분석에 관한 소고)

  • Kim Jung-Phyung
    • Proceedings of the KSR Conference
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    • pp.1000-1009
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    • 2005
  • This study is made to link lip the policy analysis theory flame and practice concerning the analysis of railroad tourism resources development policy and propose an alternative to feasibility for railroad tourism resources development policy in general. The specific objectives to achieve the purpose of this research are as follow; First. In consideration of railroad tourism resources development policy and theory of policy analysis idea and goals, for analysis of railroad tourism resources development policy analysis are to be instituted more systematically. Second, the theory of railroad tourism resources development policy analysis will be made more systematic and use it as basis of the said analysis for further.

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