• Title, Summary, Keyword: IT아웃소싱

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Partnership's Affect on Success of IT-Outsourcing (파트너십이 IT 아웃소싱의 성과에 미치는 영향)

  • Yeon, Keyong-Hwa
    • The Journal of the Korea Contents Association
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    • v.7 no.7
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    • pp.171-178
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    • 2007
  • In this paper the Partnership's Influence on the Success of IT-Outsourcing is studied. Especially the role of "Partnership" as Intermediate is mainly researched. As the result we can see the fact that the economic factor does not affect the Partnership and the success of IT-Outsourcing, because the IT-Outsourcing can cause sometimes the increase of the cost. On the other hand strategic factor and technical factor affect directly the Success of IT-Outsourcing. This means that the Success of IT-Outsourcing depends on the close cooperation between customer and service provider, rather than on the following the contents of the Service Level Agreement(SLA). In consequences the Partnership based on the steady and fluent communication and the feeling of sharing the risk and benefit between two parties is the key factor for the Success of IT-Outsourcing.

Conflict Management Strategy for Successful Logistics Outsourcing (성공적인 물류 아웃소싱을 위한 갈등관리 전략)

  • Hur, Won-Moo;Lee, Seung-Chang;Seo, Eung-Kyo;Shin, In-Yong;Lee, Wan-Soo
    • Journal of Distribution Research
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    • v.11 no.1
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    • pp.41-68
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    • 2006
  • Today, Manufacturing companies execute the logistics outsourcing that commits the non-core logistic function to the specialized logistics corporation, which makes the manufacturing company focus on its core competence, product development and marketing, reduces logistics cost and improves customer service level. Recently, Logistics outsourcing is developed into cooperative sourcing based on the partnership. Case study on the logistics outsourcing will provide the good guideline for planning of the outsourcing strategy. The objective of this research is making a sense about 4PL through the case of UPS-Samsung Electro-Mechanics and catching major issue to provide the guideline for the cooperation outsourcing strategy. We investigated historical backgrounds of the logistics outsourcing between UPS and Samsung Electro-Mechanics. We also investigated problems occurred in outsourcing process at the five dimensions-organizational problem, CEO's short-term views, cultural gap between two companies, integration of IT system, and different understanding about outcomes. We expect to give many implications to manufacturing companies which want to cooperate with specialized logistics corporation.

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An Empirical Study on Facilitators and Inhibitors of the Information Systems Outsourcing in Korean Hospital (국내 의료기관 정보시스템 아웃소싱의 촉진 및 저해 요인에 관한 실증 연구)

  • Shin, Hyeong-Sik;Hwang, Kyung-Tae
    • Information Systems Review
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    • v.8 no.3
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    • pp.21-38
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    • 2006
  • The major objectives of this study are to identify the key organizational factors that facilitate and/or inhibit the IS outsourcing in Korean hospitals, and to analyze the differences between adopter & non-adopters and successful ones and not-successful ones. In order to achieve the research objectives, we derived comprehensive lists of potential facilitators and inhibitors from the past research, and conducted a field survey on 135 hospitals in metropolitan area. The analysis results suggest that organizational, financial and strategic factors are the most important facilitators, while organizational, psychological, vendor-related and environmental factors are the most important inhibitors. In addition, it was found that factors differentiating adopters and non-adopters are organizational factor(facilitator) and environmental factor(inhibitor) while strategic factor is a differentiating one between successful hospitals and unsuccessful ones.

A Feasibility Study on the Outsourcing of Cataloging in the Libraries (목록 아웃소싱의 타당성 분석에 관한 연구)

  • Chung Hye-Kyung
    • Journal of the Korean Society for Library and Information Science
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    • v.39 no.2
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    • pp.35-55
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    • 2005
  • This study attempts feasibility analysis of cataloging outsourcing. The economic analysis model based on information economics categorizes the benefit into direct benefit and value linking. We measure direct benefit by cost savings and cost avoidance, value linking by the degree of improvement in cataloging quality The results show that there is no feasibility overall, because librarians spent more time to control the quality due to vendor's lack of professionalism, resulting little effect on cost savings. When cataloging outsourcing is forcibly used under the economically infeasible condition, it is impossible to achieve the basic purpose of operating cost savings and improvement of service function.

A study on composition and role of SLA(Service Level Agreement) -based on Incheon Airport (서비스수준협약의 구성요소 및 역할에 관한 연구 -인천공항을 중심으로)

  • Ye, Jeong-Beom;Park, Gwang-Hui
    • 한국항공운항학회:학술대회논문집
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    • pp.281-286
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    • 2016
  • 국 내외 기업들이 새로운 경영기법으로 도입하고 있는 아웃소싱은 비용절감, 핵심 업무에 대한 집중, 생산성 제고 등의 장점으로 빠르게 확산되고 있다. 인천국제공항 역시 공기업 경영혁신과 내부요인 등으로 인해에 개항과 함께 아웃소싱을 도입하였으며, 2014년 3월 현재에는 43개 분야에 아웃소싱을 도입하여 운영하고 있다. 이처럼 아웃소싱 도입이 확산 되면서 성공적인 아웃소싱 관리에 대해 모색하게 되었고, 인천국제공항 역시 효율적인 관리를 위해 주로 IT 분야에서 적용하고 있는 서비스수준협약(Sercive Level Agreement, SLA)을 전 분야에 걸쳐 도입하게 된다. 인천국제공항은 서비스수준협약을 통해 서비스 수준에 영향을 미치는 복합적인 요인을 효율적으로 관리하고 지속적인 서비스 품질수준을 유지하고자 도입한 것이다. 그러나 대부분의 서비스수준협약이 IT 분야에만 집중되어 있어 아직까지는 비(非) IT 분야의 서비스수준협약 시행은 초기 단계이며 서비스수준협약 측정지표 선정에 관한 연구는 매우 부족한 상태이다. 본 연구에서는 현재 인천공항에서 운영 중인 서비스수준협약을 유사용역 그룹별로 구분하여 구성요소와 역할에 대해 파악하고자 하였으며 서비스수준협약 측정지표가 공항운영 효율성에 어떠한 영향을 미치는지 확인하고자 하였다. 연구결과 서비스수준협약 측정지표의 명확성, 적정성, 업무 통제 가능성은 과업운영의 효율성에 유의미한 것으로 나타났으며, 현재 인천공항에서 운영 중인 서비스수준협약 평가 결과에 대한 인식이 과업 운영의 효율성에도 유의미한 것으로 나타났다. 또한 현행 서비스수준협약 평가 결과에 따라 과업의 문제점이 반영되는지 여부와 과업운영의 효율성 간의 상관관계 분석결과 통계적으로 유의한 것으로 분석되고 있다.

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Influencing Factors on Outsourcing Success in the Defense Sector (국방부문의 아웃소싱 성공도에 영향을 미치는 요인에 관한 연구)

  • Yu, Dae Beom;Oh, Jay In
    • Information Systems Review
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    • v.18 no.1
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    • pp.79-103
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    • 2016
  • The Korean Army has to construct a system that will enable it to cope immediately with the flexible military relationships in Northeast Asia by systematizing and improving the efficiency of operations. These improvements include building a smart and strong army, concentrating on cost-effective combat skills, maximizing the utilization of private resources, and establishing a military structure based on information and technology. Accordingly, this study proposes solutions to solve the problems affecting the success of outsourcing in the defense industry. Unlike outsourcing in other government ministries, outsourcing in the national defense sector may be unrealistic because this strategy is related to the renovation project of the Ministry of the National Defense. In general, the objective of outsourcing in the defense industry, similar to other businesses, is to improve efficiency and not to reduce troops and national defense budget. Several factors, such as identification and security guarantee, risk reduction, cost saving, quality improvement, the reliability of enterprise, and professional technology, are necessary to ensure outsourcing success in the national defense sector. In terms of effectiveness, the improvement in service quality significantly influences outsourcing success in the national defense sector. Eventually, the national defense forces must be strengthened to prevent the provocative actions of North Korea and other threats by improving identification, sense of national security, and quality unlike the current outsourcing of the government, as well as emulating German GEBB or PMC, which utilizes social capital.

An Information System Audit Model for IT Outsourcing Operation (IT 아웃소싱 운영을 위한 정보시스템 운영감리 모형)

  • Kim, Hee-Wan;Jung, Jun;Kim, Dong-Soo;Rhee, Hae-Kyung;Han, Ki-Joon
    • Journal of Digital Convergence
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    • v.10 no.11
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    • pp.185-196
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    • 2012
  • Information system operation principles were recently established in order to provide high quality service and efficient operation audit of IT outsourcing. Operation managements are done based on these principles. Therefore, information operating management process, which refers to itself, is established. Information system operation audit requires a constant audit regularly, which is different from construction/development audit that is done only once. As operating management process changes, operation audit guidelines should be updated and improved. Therefore, this paper proposes IT outsourcing operation audit model with IT outsourcing achievement management as a focus. IT service domain was referred in order to propose information system operation audit model and check lists, which are based on IT outsourcing operation managements such as planning, making strategies, contract, service, and management. The deduced audit model and check lists verified suitability of the proposed model by experts' survey.

SLA (Service Level Agreement) Metrics in IT Operation Outsourcing (정보체계 운영 아웃소싱에 있어서의 서비스 수준 측정 메트릭)

  • 김용수
    • Journal of the Korea Society of Computer and Information
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    • v.9 no.2
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    • pp.69-79
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    • 2004
  • For the successful IT operation outsourcing there need appropriate metrics on which both of the service clients and provider agree. The metrics are used to set up the service level objectives, which are manifested in the service level agreement with price. A study of metrics is necessary for the following reasons: First, most of the metrics used today were introduced in the early years of computers and are not satisfactory to both of the service providers and clients. Second, metrics represent the performance of system components but not end-user satisfaction. Third, because the service provider leads the outsourcing agreement, the objectives are specified more favorable to the provider. The objectives should be based on metrics that both sides fully understand and agree on.

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A K-Nearest Neighbour Query Processing Algorithm for Encrypted Spatial Data in Road Network (도로 네트워크 환경에서 암호화된 공간데이터를 위한 K-최근접점 질의 처리 알고리즘)

  • Jang, Mi-Young;Chang, Jae-Woo
    • Spatial Information Research
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    • v.20 no.3
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    • pp.67-81
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    • 2012
  • Due to the recent advancement of cloud computing, the research on database outsourcing has been actively done. Moreover, the number of users who utilize Location-based Services(LBS) has been increasing with the development in w ireless communication technology and mobile devices. Therefore, LBS providers attempt to outsource their spatial database to service provider, in order to reduce costs for data storage and management. However, because unauthorized access to sensitive data is possible in spatial database outsourcing, it is necessary to study on the preservation of a user's privacy. Thus, we, in this paper, propose a spatial data encryption scheme to produce outsourced database from an original database. We also propose a k-Nearest Neighbor(k-NN) query processing algorithm that efficiently performs k-NN by using the outsourced database. Finally, we show from performance analysis that our algorithm outperforms the existing one.

A Critical Study of Library Outsourcing in Korea (도서관의 아웃소싱에 대한 비판적 연구)

  • 윤희윤
    • Journal of Korean Library and Information Science Society
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    • v.31 no.3
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    • pp.1-21
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    • 2000
  • Outsourcing has been around a long time in libraries. Card catalogs of LC, and approvalplans, subscription agents and binding of journal are all forms of outsourcing that librarieshave come to accept as normal procedures. Nevertheless. outsourcing is one of the mostcontroversial topics discussed in library management today. It carries meanings ranging fromtraditionally outsourced activities to more recent outsourcing of entire functions anddepartments. This study will provide background and context for the issue of outsourcing.suggest several useful guidelines for the entities of library outsourcing in Korea. One of thecommon rationales for outsourcing is that the activity being outsourced is a "noncore"functions to the mission of the libraries. The best approach to outsourcing is probably a'middle-ground' objective approache-ground' objective approach.

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