• Title, Summary, Keyword: IT아웃소싱

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A Study of Success Factors for Information System Outsourcing (정보시스템 아웃소싱 성공 요인에 관한 연구)

  • Cho, Yong-Kil;Chung, In-Soo
    • Proceedings of the KAIS Fall Conference
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    • pp.131-137
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    • 2008
  • 최근 기업들은 기술적, 경제적, 전략적 요인들을 고려하여 정보시스템 개발에 있어 아웃소싱을 하는 경향이 두드러지고 있다. 그러나 성공적인 아웃소싱을 위하여 아웃소싱은 적절하게 관리되어야 한다. 본 연구는 정보시스템 아웃소싱에서 서비스사와 고객사의 자원과 능력의 차이가 파트너십의 질에 영향을 미치게 되며, 최종적으로 아웃소싱의 성공에 영향을 끼치게 된다는 사실을 검증하였다. 가설 검증을 통하여 고객사의 재무능력이 서비스사의 재무능력보다 높을 때 그리고 서비스사의 IT 자원이 고객사의 IT 자원보다 우수할 때 파트너십의 질이 좋아 지는 것이 판명되었다. 또한 파트너십의 질은 아웃소싱의 성공에 영향을 주며 특히 신뢰도가 아웃소싱의 성공에 크게 영향을 미치는 것으로 나타났다.

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An Analysis of Risk Factors for Web Design Outsourcing (웹 디자인 아웃소싱 업체선정에 영향을 미치는 위험 요인 연구:대기업의 브랜드사이트 구축 경우)

  • An, Jin-Ho;Kim, Hyun-Soo
    • 한국IT서비스학회:학술대회논문집
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    • pp.167-170
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    • 2008
  • 현재의 우리나라 웹 디자인 아웃소싱 업체 선정에서는 상세한 수준의 기준 제시가 이루어지지 못하였을 뿐만 아니라 기업 경쟁력 향상의 주요 요소인 디자인에 대한 경쟁력제고 방향 등이 부재하다. 고객 지향의 웹서비스를 개발하기 위해서는 웹 디자인 아웃소싱이 중요하며, 그에 따르는 정확한 지표 등의 개발이 필요하다. 본 논문에서는 기존의 웹 디자인 아웃소싱의 장단점을 분석한 후 새로운 웹 디자인 아웃소싱의 위험요인에 대한 가이드를 제안한다.

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A Study of Success Factors for Information System Outsourcing (정보시스템 아웃소싱 성공 요인에 관한 연구)

  • Cho, Yong-Kil;Chung, In-Soo
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.9 no.5
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    • pp.1414-1421
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    • 2008
  • The information system outsourcing has been received considerable attentions in recent years. Despite it great potential, the execution of the outsourcing need to be guided to avoid any possible failure. This study shows how the difference in the resources and capabilities between the customer company and the service provider affects the quality of partnership, finally the success of information system outsourcing. From the hypotheses testings, it is found that If the financial ability of the customer company is higher than that of the service provider, the partnership is good. In addition, If the IT resource of the service provider is higher than that of the customer company, the qualify of partnership is high. As a conclusion, the partnership quality has an effects on the success of outsourcing. Especially, the trust has an greater effect on the success of outsourcing than cooperation does.

The effects of outsourcing strategies and outsourcing partner selection factors on the success of outsourcing and BSC performance (아웃소싱 파트너 선정요인과 전략이 아웃소싱 성공도 및 BSC성과에 미치는 영향에 관한 연구)

  • Jeong, BumSung;Shim, JungTaek;Lee, SangShik
    • Journal of the Korea Industrial Information Systems Research
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    • v.18 no.6
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    • pp.113-125
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    • 2013
  • Outsourcing is used as one of the effective methods while many companies have to start to innovate everything because of increased fierce global competition, low-growth economy, and varied customers' requirements. Under these conditions, a lot of firms are introducing outsourcing for cost savings, risk reduction, management efficiency, strengthen core competence. The purpose of this study is to analyze the effect of between outsourcing success by outsourcing strategy and factors for selecting outsourcing partners and BSC success in the Korea manufacturing. This study was intended to make it possible to get a practical approach on evaluation and compensation of the outsourcing manufacturing enterprises by identifying outsourcing success factors and BSC performance factors. When an outsourcing partner of enterprise is selected, detailed assessment will be possible in terms of partner's competence, financial factors, institutional factors, and operational factors.

A Case Study - IT Outsourcing of the Korea Development Bank (산업은행: 금융 IT 아웃소싱 - 공동협력으로 안전한 문을 연다)

  • Kang, Ju-Young;Lee, Jae-Kyu
    • Information Systems Review
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    • v.7 no.2
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    • pp.229-255
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    • 2005
  • The Korea Development Bank promoted a total outsourcing for IT operation in 1999 for the first time in the banking industry. The Korea Development Bank became the center of public attention because the most banks were unwilling to take an outsourcing with external sources for the reason of financial operation accidents, securities, and threats of strikes. After the introduction of the total IT outsourcing, the Korea Development Bank has continuously diagnosed the problems of the IT outsourcing and adopted various proper complements for the enhancement of the IT outsourcing. As the result of the enhancement, the IT outsourcing of the Korea Development Bank marched into the joint liability operation period after going through the outsourcing operation period and the co-operation period. The joint liability operation which is the most leading outsourcing system which is adopted by the Korea Development Bank for the first time in the banking industry. Through the joint liability operation, the Korea Development Bank could accept the most up-to-date IT, concentrate internal manpower on the core capability, and secure flexibility of manpower. Also, the bank changed the relationship between the bank and the external sources from the one-sided relationship between a producers and a consumer to the joint liability relationship on which both sides are responsible for the operation, and could integrate the internal capacity with the professional know-how of the external IT outsourcing company. In this paper, we testified the soundness and validity for the worries of banks about the total IT outsourcing with external sources. And, we arranged the advantages and outcomes of the total IT outsourcing with external sources compared to the IT outsourcing with internal sources. Moreover, we expect that we can improve the closed financial IT outsourcing industry structure and raise the world competitive power of domestic IT outsourcing companies by correcting wrong ideas on the IT outsourcing with external sources.

A Study of IT Outsourcing Model for a Public Institution (공공기관의 IT 아웃소싱 모델 연구)

  • Oh, Yeon-Chil;Park, So-Ah;Lee, Young-Seok;Yang, Hae-Kwon
    • Journal of the Korea Institute of Information and Communication Engineering
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    • v.12 no.10
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    • pp.1723-1730
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    • 2008
  • The national IT outsourcing is actively achieved centering around the manufacturing enterprise and financial institution. The If outsourcing of the public institution is generalized. The IT development and operation management task are the field in which first an outsourcing is introduced due to a factor including the technological change, the efper increase in demand, and etc. Particularly, the core business of the public institution is the public service. Therefore, the core business of the public institution can concentrate on the core business and by drastically outsourcing the etc task ran improve an efficiency. Therefore, as to the IT outsourcing, the innovative method that can enhance the quality of the public service can become. In this paper, We analyze how the Supply Administration introducing the service level agreement (SLA: Service Level Agreement) and the problem that the Samsung SDS is faced with were solved. And the practical affairs guide-line for managing elements which can minimize trial and error and successfully implement the IT outsourcing is presented.

A Study on the Service Desk of Information Technology Service Outsourcing (IT아웃소싱에서 Service Desk 운영 방안 연구)

  • Park, Jong Myoung;Cho, Sung Kat
    • Proceedings of the Korea Information Processing Society Conference
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    • pp.680-682
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    • 2010
  • IT서비스의 아웃소싱을 통해 기업은 핵심역량에 집중하므로써 비용절감을 통한 경쟁력확보를 위해 노력해왔다. 서비스데스크는 단순히 고객의 불만사항이나 장애처리를 담당하는 영역을 넘어 IT아웃소싱에서 고객사와 IT서비스 제공사의 단일접점 뿐만 아니라 IT서비스제공사간의 원활한 의사소통을 통해 협업을 이루어가고 있다. 신세계 이마트의 무인점포시스템과 에릭슨코리아의 토털IT아웃소싱의 사례 중심으로 서비스데스크의 역할과 기능을 살펴본다.

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Service Level Management of IT Outsourcing Using Statistical Approach (통계적 기법을 이용한 IT 아웃소싱 서비스 수준관리)

  • Yang, Dong-Gu;Kim, Ki-Yoon;Na, Kwan-Sik
    • 한국IT서비스학회:학술대회논문집
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    • pp.59-67
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    • 2005
  • IT 아웃소싱에서 서비스수준협약(Service Level Agreement)은 필수적으로 인식되고 있으며, 그에 따른 합리적인 서비스수준관리(Service Level Management)방법이 요구되고 있다. 합리적인 서비스 수준관리(SLM)은 데이터를 기반으로 통계적 기법을 이용하여 정보기술 아웃소싱 서비스 수준을 관리하는 것이다. 그러나 서비스수준협약(SLA)이 IT 아웃소싱 분야에서 널리 확산된 반면에 그 관리방법은 기초적인 수준이다. 본 연구는 합리적인 서비스수준관리 (SLM)를 위해 통계적 기법을 이용한 서비스 목표수준을 설정하고, 체계적이고 종합적인 서비스 수준평가방안을 제시한다.

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A Feasibility Study for Evaluation Measurement of IT Outsourcing Service Quality applied on KS-SQI (KS-SQI를 적용한 IT아웃소싱 서비스품질 평가도구에 관한 적합성 연구)

  • Shin, Mi-Hyang
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.12 no.11
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    • pp.4778-4787
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    • 2011
  • The purpose of this study to develop IT Outsourcing service quality evaluation measurement have been frequently used to apply a model KS-SQI in the service industry. Primary needs fulfillment, unexpected benefits, reliability, individual empathy, positive assistance, accessibility and physical environment were selected as independent variable, they evaluate IT outsourcing service quality in order to verify their suitability as a tool for IT outsourcing service evaluation measurement, to analyze how that affects IT outsourcing satisfaction, and to investigate whether affecting IT outsourcing satisfaction on recontract intentions. To validate the hypothesis by path analysis conducted between variables using LISREL, primary needs fulfillment, reliability, individual empathy, positive assistance, accessibility and physical environment have significant effect on IT outsourcing satisfaction, but unexpected benefits don't have effect on IT outsourcing satisfaction, and IT outsourcing satisfaction showed significant effect on recontract intentions. Six Measurement tools has been proved to be suitable as a IT outsourcing service quality evaluation tool. Contribution of this study to evaluate the quality of IT outsourcing services, KS-SQI model developed by applying the measuring tool was achieved theoretical extensions and practical aspects of a recontract with the provider of IT outsourcing and IT outsourcing services for as a tool to assess the quality of can be used.

A case study of SLA based long term contract (L Group Case) (SLA기반 장기계약 모델 사례연구(L그룹 사례))

  • Park, Byeong-Keon;Lim, Annika H.J.;Hong, Seung-Yeoun
    • 한국IT서비스학회:학술대회논문집
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    • pp.88-91
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    • 2008
  • 국내에서 SLA를 도입한 지 수 년이 지났지만 SLA에 대한 의미 있는 성과를 제시하는 사례는 많지 않았다. L그룹도 SLA를 도입하였지만 SLA와 연계된 대가산정 모델의 적용에 있어 다양한 이슈가 있어 왔고, 이를 해결하고자 수 년 간 계약모델을 지속적으로 발전시켜 SLA기반 장기계약모델(SLA V3.0)을 개발하여 적용하게 되었다. L그룹의 사례는 SLA 도입을 고려하고 있거나 현재 도입 중에 있는 조직들이 겪고 있는 다양한 이슈들에 대해 의미 있는 시사점을 제시한다.

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