• Title, Summary, Keyword: Ego state

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The Effect of Flight Attendant's Ego State on Job Satisfaction and Customer Orientation -Focused on Transactional Analysis- (항공사 객실 승무원의 자아상태가 직무만족과 고객지향성에 미치는 영향 - 교류분석을 중심으로 -)

  • Moon, Jiwon;Yeon, Jiyoung;Choi, Jeongil
    • Journal of the Korean Society for Quality Management
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    • v.46 no.1
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    • pp.135-152
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    • 2018
  • Purpose: This study attempted to analyze how the ego state of flight attendants affects their job satisfaction and customer orientation using Berne's (1966) transactional analysis and further compare the difference between job satisfaction and customer orientation depending on demographic characteristics, position, and ego state. Methods: The data was collected by using the structured questionnaires to flight attendant of major airline companies. The proposed research model is tested using 164 valid questionnaires using SPSS 23 and Smart PLS 2. Results: This research indicated the only free child ego sate among ego state factors of flight attendant was found to have a positive impact on job satisfaction. In the relationship between ego states and customer orientation, all ego state factors were found to have a significant influence on customer orientation. Conclusions: The study offered a theoretical and empirical foundation for future research by empirically identifying the relationship between ego state factors and customer orientation in the in-flight service and suggested the strategic implications to increase job satisfaction and customer orientation based on the psychology and ego state of flight attendant.

Analysis of Structural Relation between the Shipyard Workers' Ego-state, Safe and Unsafe Behaviors, and Industrial Accidents (조선업 작업자의 자아상태, 안전 및 불안전행동, 산업재해 간의 구조관계 분석)

  • Jeong, Inseok;Jeong, Daekyum
    • Journal of the Korean Society of Safety
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    • v.33 no.5
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    • pp.101-108
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    • 2018
  • This study was carried out to obtain baseline data on the causes of industrial accidents and their prevention by investigating structural models between the Shipyard workers' egogram ego-states (CP: Critical Parent, NP: Nurturing Parent, A: Adult, FC: Free Child, AC: Adapted Child), safe and unsafe behaviors, and industrial accidents (frequency/severity). In order to achieve this goal, 378 workers from 3 locations of major corporations in Geojedo Island and Ulsan took a questionnaire, which was then analyzed with a structural equation model using the SPSS 23.0 and AMOS 24 statistics package, and the main results of the study are as follows. First, NP and A's ego-states had a positive influence on safe behavior, AC's ego-state had a negative influence on safe behavior, and A's ego-state had the largest influence on safe behavior. Second, CP and AC's ego-states had a positive influence on unsafe behavior, and A's ego-state had a negative influence on unsafe behavior. AC's ego-state had the largest influence on unsafe behavior. Third, safe behavior did not have a significant influence on industrial accidents. However, unsafe behavior had a positive influence on industrial accident frequency and industrial accident severity, both sub-factors of industrial accidents. This study, despite its limitations, such as sampling limitations, has the following significance. First, this study verified that ego-state, a psychological characteristic, is an important factor for predicting unsafe behavior that induces industrial accidents. Second, in order to reduce industrial accidents, there is a need to stimulate the A ego-states, and promote continuous safety management and safety education to neutralize the AC ego-state. Third, previous studies were limited in the area of practical methods for reducing unsafe behaviors, but this study presents practical methods for reducing unsafe behaviors by verifying the structural relationship between safe/unsafe behaviors and industrial accidents by selecting ego-gram ego-states, variable personality theory, as an independent variable.

The Convergence study on the Ego state, Interpersonal competence and problem solving ability of nursing students. (간호대학생의 자아 상태, 대인관계 유능성 및 문제해결 능력에 관한 융합연구)

  • Kim, Sangl-Nam;Kim, Young-Mi;Lee, So-Young
    • Journal of the Korea Convergence Society
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    • v.9 no.2
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    • pp.61-72
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    • 2018
  • The purpose of this study was to analyze the relationship between ego state, interpersonal competence and problem solving ability of nursing students. The method of this study was survay study 311 nursing students who have clinical experience. Data was collected by structured questionnaire and analyzed by SPSS / Win 21.0 program. The results showed that there was a positive correlation with the critical parent ego state(CP), nurturing parent ego state(NP), adult ego state(A), free child ego state(FC), interpersonal competence and problem solving ability. Adaptive Child ego state(AC) showed negative correlation between interpersonal competence and problem solving ability. In order to improve interpersonal competence and problem solving ability of nursing college students, it is necessary to develop CP and NP, A, FC ego state and develop and apply mutual AC analysis program to overcome the negative characteristics of AC ego state.

Factors Affecting Mental Health among College Students - Sassang Constitution and Ego State centered Approach- (대학생의 정신건강에 영향을 주는 요인 - 사상체질과 자아상태를 중심으로 -)

  • Kim, Myoung-Hee
    • Journal of Korean Public Health Nursing
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    • v.27 no.3
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    • pp.564-577
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    • 2013
  • Purpose: The purpose of this study was to address differences between mental health according to sasang constitution and ego state among college students. Methods: Data for this cross-sectional study were collected by administration of questionnaires eliciting Woo's ego state scale, QSCC II for the sasang constitution classification, and SCL-90-R for mental health to 393 college students. Analysis was performed using IBM SPSS (version 19.0). Results: The Free Child ego and Adapted Child ego differed significantly among sasang types. The ego-gram pattern of So-eum type exhibited the N pattern (Nurturing Parent (NP)>Adapted Child (AC)>Adult (A)>Free Child (FC)>Critical Parent (CP), AC-high type), however, the ego-gram pattern of other constitution types showed the M pattern (NP>FC>A>AC>CP). No statistically significant differences in mental health were observed among sasang types, however, among ego states, AC and CP showed negative correlation with mental health status. Between So-eum type and So-yang type, AC was the factor predicting mental health. Between Tae-eum type and undefined type, AC and CP were factors predicting mental health. Conclusion: These findings suggest that sasang constitution could be an important factor in understanding the ego state and mental health status. We conclude that sasang constitution should be considered in interpretation of mental health status presentation in clients.

The Effects of Self-Referencing and Counteractive Construal on Consumption Goal Reversion

  • Choi, Nak-Hwan;Liu, Cong;Mu, Peipei
    • Journal of Distribution Science
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    • v.12 no.3
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    • pp.7-15
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    • 2014
  • Purpose - This study aims to explore the factors that can trigger the escalation of an initially pursued long-term utilitarian goal that is set aside to pursue a competing hedonic goal. Research Design, Data, and Methodology - The experimental study covered three groups : Group 1 (ego-depletion, self-referencing), Group 2 (ego-depletion, neutral), and Group 3 (no ego-depletion, neutral). The participants of the study comprised 150 undergraduates who were divided into three groups of 50 students for each. One-way ANOVA and regression analyses were used to verify the hypotheses. Results - Ego-depleted consumers are less likely to resist immediate temptation than those who are not in an ego-depletion state. Self-referencing has a positive impact on long-term goal reversion when consumers in an ego-depletion state experience immediate temptations. Counteractive construal plays a mediating role between self-referencing and long-term goal reversion. Conclusions - We found that consumers tend to yield to momentary temptations when they are in an ego-depletion state. Self-referencing and counteractive construal can eliminate the ego-depletion effect and then facilitates escalation of the set-aside long-term goal.

The effects of family of origin variables on marital conflict (원가족변인이 부부갈등에 미치는 영향)

  • 정문자;이종원
    • Journal of the Korean Home Economics Association
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    • v.41 no.3
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    • pp.147-164
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    • 2003
  • The purpose of this study was to investigate the effects of the family of origin variables on marital conflict. Seventy five married couples living together for less than 10 years were chosen from Seoul and Suwon cities. These subjects completed Korean Version of Family Adaptability and Cohesion Evaluation Scale Ⅱ, Individual Separation Scale, Family Rules Scale, Korea Certificated Egogram, and Marital Conflict Scale. The data were analyzed using descriptive statistics, paired-t test, and hierarchical regressions. The results were as follows: First, husbands and wives were different from each other in triangulation, family rules from family of origin and marital conflict. While husbands felt more strongly about their family rules than wives, wives perceived triangulation, and marital conflict higher than husbands. Second, husbands' controlling ego state, individuation, and family rules explained sixteen percents of husbands' marital conflict. Statistically speaking husbands' controlling ego state positively influenced on husbands' marital conflict. However, both of husbands' and wives' controlling ego states explained twelve percents of wives' marital conflict, and husbands' controlling ego state was statistically significant.

Study on Ego states in the view of Transactional analysis, Coping style and Health states of Nursing Students (상호교류분석으로 본 간호학생의 자아상태와 스트레스 대처방법 및 건강상태에 관한 연구)

  • Won, Jeong-Sook;Kim, Jeong-Hwa
    • Journal of East-West Nursing Research
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    • v.7 no.1
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    • pp.68-81
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    • 2002
  • The purpose of this study is to analyze the type of ego states and stress coping style on female college students who are in the course of nursing study. This study is performed in the view of Transactional Analysis and designed to scrutinize descriptive correlations between the type of ego states and stress coping style. The subject is consists of 144 freshmen and sophomore, 138 junior and senior students group, who are students of K nursing college located in Seoul. The sampling investigation period is on Sept. 14, 2002 to Oct. 26, 2002. The measuring instrument used for Transactional Analysis ego state is 50 items Ego-gram research paper devised by Dusay(1997). For studying coping style, Folkman & Lazarus's measurement(1984) was adopted, which is translated and modified by Han, and Oh,(1990). Health states is adopted by standardized health inspecting instrumental table (Cornell Medical Index:CMI) which is designed for Korean people by Ko and Park(1980) Statistic average and standard deviation were generated by using SPSS PC+, t=test and Pearson correlation. The results were as follows: 1) In the type of ego states on both groups indicated the arithmetic apex NP(maximum value), then the point A was high and the data made a down slope to point AC. In the comparison to type of ego states between two groups, only at point CP, the data value of upper year students represented higher than that of lower year ones by c(t=2.28, p=.023). 2) Stress coping style of whole students were highly and affirmatively dedicated to research. Especially hopeful aspect(t=.67, p=.05), relaxation of tension(t=-2.16, p=.03) made significant difference each other in the view of arithmetic calculation. 3) In view of nursing students' physical health states, there is significant difference in past history(t=2.50, p=.013) and in case of mental health states, there are considerable discrepancies between lower group(73.52) and upper group(75.11)(p<.05). In view of all field, state of tension(t=2.13, p=.048) has difference. 4) While verifying coping style in terms of ego states level between lower and upper students group, In type CP, high level ego states group indicated significant difference on stress coping style area than low leveled group and made such sequences as the central point of problem, In type NP, sequences such as the central point of problem, In type A, the central point of problem, In type FC, hopeful aspect and In type AC, hopeful aspect and indifference were derived significantly different (p<.05). 5) While verifying health state differences in the level of lower and upper ego states, In type FC, low level group(150.29) marked higher point than upper group(145.19), there is remarkable discrepancy and so did whole health state(p=.014), In type AC both mental state(p=.000) and whole health state (p=.015) showed differences. 6) When analyzing correlations between whole students' ego states, copying style and health state, all type of ego state showed differences(p<.001). In correlations between ego state and health state, in type FC physical state had an apex and there are inverse correlations among the other types. Especially, type FC showed inverse correlations with great discrepancies(p<.05). In mental state, type NP(${\gamma}=.198$, p<.001) and type A(${\gamma}=.166$, p<.05) represented straight correlations with remarkable differences. Especially, In type AC showed inverse correlations(${\gamma}=.282$, p<.001). In case of correlations between copying style and health state, indifference(${\gamma}=-.157$) and relaxation of tension(${\gamma}=-.158$) presented great difference(p<.05). In mental state, central point of problem and search for social support showed straight correlations with great discrepancies(p<.05), hopeful aspect and indifference showed inverse correlations with considerable differences(p<.001).

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The Influence of Ego State and Interpersonal Skill among Nursing Students (간호대학생의 자아상태가 대인관계 기술에 미치는 영향)

  • Sim, Hee-Sook;Ahn, Sung-Yun
    • Journal of Digital Convergence
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    • v.13 no.12
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    • pp.269-275
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    • 2015
  • The objective of this study was to examine the effects of ego state on the interpersonal skills of nursing students. The targets of this study were the nursing students in D city. The questionnaires were administered to one hundred forty-four nursing students between March 15 and March 30 in 2015. For ego state, the study used Egogram checklist, developed by Bernes and standardized by Korea Transactional Analysis Association, and for interpersonal skills, it used Relationship Change Scale, developed by Schlein and Guerney and revised to suit the conditions in Korea. The collected data were analyzed using t-test, Pearson's correlation, and hierarchical regression. The study results showed that the variables that had significant explanatory power (33.8%) for interpersonal skills were the nurturing parent ego, adapted child ego, and free child ego. The study suggests convergent implications on a transactional analysis programs for nursing students to improve interpersonal skills as the findings showed that the ego state of nursing students affected the interpersonal skills.

Analysis on Ego State Types of Public Librarians by Ego-gram in Korea (이고그램을 이용한 공공도서관 사서의 자아 상태 유형 분석)

  • Song, Gi-Ho
    • Journal of Korean Library and Information Science Society
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    • v.46 no.2
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    • pp.29-48
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    • 2015
  • The aim of this study is to analyze the functional ego state of public librarians who should take a role of an information intermediary for children and young adults through the ego-gram which is suggested in transactional analysis theory and review their limit and feasibility as instructors. As a result of analysis, the whole ego state type of public librarians is founded to be N-type(Nightingale type) like NP-AC-A-CP-FC. The characteristics of this type can be interpreted as 'to show the tendency of self-denial in spite of their dedication.' So, the public librarians have to do their best to develop A(Adult), CP(Critical Parent) and FC(Free Child) ego state to take the requirements and behaviors of children and young adults in nurturing attitudes and enhance their autonomy and creativity through active mutual interaction. Improving A and FC is also very helpful to decrease their stress and raise their job satisfaction.

Gifted Students' Personality and Types of Ego-gram Based on Eric Borne's Transactional Analysis (영재아의 성격유형과 자아상태 분석)

  • Lee, Soon-Joo;Park, Chan-Oung
    • Journal of Gifted/Talented Education
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    • v.19 no.1
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    • pp.25-46
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    • 2009
  • The purpose of this study was to investigate gifted students' gender difference in ego state and personality, the characteristics of the functional types and the temperable types in personality traits and relations between gifted students' ego state and their personality traits by Ego-gram test based on Borne's personality theory and MMTIC test based on Jung's psychological theory. The subjects of this study were 230 of gifted students of K Gifted Center, The data analyzed by chi-square, t-test, one-way anova in accordance with each research question. The results of this study can be used as the material data for academic and career counseling and for guidance in students' human relationships. The results showed that there were gender differences in the ego state and personality traits in two dimensions. Second, gifted students showed significant difference from Korean standardization in the functional types and the temperable types of personality. These results showed that there were solid relations between the types of ego-gram and personality of gifted students.