• Title/Summary/Keyword: Ego state

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The Effect of Flight Attendant's Ego State on Job Satisfaction and Customer Orientation -Focused on Transactional Analysis- (항공사 객실 승무원의 자아상태가 직무만족과 고객지향성에 미치는 영향 - 교류분석을 중심으로 -)

  • Moon, Jiwon;Yeon, Jiyoung;Choi, Jeongil
    • Journal of the Korean Society for Quality Management
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    • v.46 no.1
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    • pp.135-152
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    • 2018
  • Purpose: This study attempted to analyze how the ego state of flight attendants affects their job satisfaction and customer orientation using Berne's (1966) transactional analysis and further compare the difference between job satisfaction and customer orientation depending on demographic characteristics, position, and ego state. Methods: The data was collected by using the structured questionnaires to flight attendant of major airline companies. The proposed research model is tested using 164 valid questionnaires using SPSS 23 and Smart PLS 2. Results: This research indicated the only free child ego sate among ego state factors of flight attendant was found to have a positive impact on job satisfaction. In the relationship between ego states and customer orientation, all ego state factors were found to have a significant influence on customer orientation. Conclusions: The study offered a theoretical and empirical foundation for future research by empirically identifying the relationship between ego state factors and customer orientation in the in-flight service and suggested the strategic implications to increase job satisfaction and customer orientation based on the psychology and ego state of flight attendant.

The Convergence study on the Ego state, Interpersonal competence and problem solving ability of nursing students. (간호대학생의 자아 상태, 대인관계 유능성 및 문제해결 능력에 관한 융합연구)

  • Kim, Sangl-Nam;Kim, Young-Mi;Lee, So-Young
    • Journal of the Korea Convergence Society
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    • v.9 no.2
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    • pp.61-72
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    • 2018
  • The purpose of this study was to analyze the relationship between ego state, interpersonal competence and problem solving ability of nursing students. The method of this study was survay study 311 nursing students who have clinical experience. Data was collected by structured questionnaire and analyzed by SPSS / Win 21.0 program. The results showed that there was a positive correlation with the critical parent ego state(CP), nurturing parent ego state(NP), adult ego state(A), free child ego state(FC), interpersonal competence and problem solving ability. Adaptive Child ego state(AC) showed negative correlation between interpersonal competence and problem solving ability. In order to improve interpersonal competence and problem solving ability of nursing college students, it is necessary to develop CP and NP, A, FC ego state and develop and apply mutual AC analysis program to overcome the negative characteristics of AC ego state.

Analysis of Structural Relation between the Shipyard Workers' Ego-state, Safe and Unsafe Behaviors, and Industrial Accidents (조선업 작업자의 자아상태, 안전 및 불안전행동, 산업재해 간의 구조관계 분석)

  • Jeong, Inseok;Jeong, Daekyum
    • Journal of the Korean Society of Safety
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    • v.33 no.5
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    • pp.101-108
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    • 2018
  • This study was carried out to obtain baseline data on the causes of industrial accidents and their prevention by investigating structural models between the Shipyard workers' egogram ego-states (CP: Critical Parent, NP: Nurturing Parent, A: Adult, FC: Free Child, AC: Adapted Child), safe and unsafe behaviors, and industrial accidents (frequency/severity). In order to achieve this goal, 378 workers from 3 locations of major corporations in Geojedo Island and Ulsan took a questionnaire, which was then analyzed with a structural equation model using the SPSS 23.0 and AMOS 24 statistics package, and the main results of the study are as follows. First, NP and A's ego-states had a positive influence on safe behavior, AC's ego-state had a negative influence on safe behavior, and A's ego-state had the largest influence on safe behavior. Second, CP and AC's ego-states had a positive influence on unsafe behavior, and A's ego-state had a negative influence on unsafe behavior. AC's ego-state had the largest influence on unsafe behavior. Third, safe behavior did not have a significant influence on industrial accidents. However, unsafe behavior had a positive influence on industrial accident frequency and industrial accident severity, both sub-factors of industrial accidents. This study, despite its limitations, such as sampling limitations, has the following significance. First, this study verified that ego-state, a psychological characteristic, is an important factor for predicting unsafe behavior that induces industrial accidents. Second, in order to reduce industrial accidents, there is a need to stimulate the A ego-states, and promote continuous safety management and safety education to neutralize the AC ego-state. Third, previous studies were limited in the area of practical methods for reducing unsafe behaviors, but this study presents practical methods for reducing unsafe behaviors by verifying the structural relationship between safe/unsafe behaviors and industrial accidents by selecting ego-gram ego-states, variable personality theory, as an independent variable.

The effects of family of origin variables on marital conflict (원가족변인이 부부갈등에 미치는 영향)

  • 정문자;이종원
    • Journal of the Korean Home Economics Association
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    • v.41 no.3
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    • pp.147-164
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    • 2003
  • The purpose of this study was to investigate the effects of the family of origin variables on marital conflict. Seventy five married couples living together for less than 10 years were chosen from Seoul and Suwon cities. These subjects completed Korean Version of Family Adaptability and Cohesion Evaluation Scale Ⅱ, Individual Separation Scale, Family Rules Scale, Korea Certificated Egogram, and Marital Conflict Scale. The data were analyzed using descriptive statistics, paired-t test, and hierarchical regressions. The results were as follows: First, husbands and wives were different from each other in triangulation, family rules from family of origin and marital conflict. While husbands felt more strongly about their family rules than wives, wives perceived triangulation, and marital conflict higher than husbands. Second, husbands' controlling ego state, individuation, and family rules explained sixteen percents of husbands' marital conflict. Statistically speaking husbands' controlling ego state positively influenced on husbands' marital conflict. However, both of husbands' and wives' controlling ego states explained twelve percents of wives' marital conflict, and husbands' controlling ego state was statistically significant.

A Study on Ego-State, Life Position and family System of Unmarried Adolescent Mothers and Female Adolescents (청소년 미혼모와 일반 청소인의 자아상태, 인생태도 및 가족체계에 관한 연구)

  • 배영미;이형실
    • Journal of the Korean Home Economics Association
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    • v.40 no.6
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    • pp.39-51
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    • 2002
  • Pregnancies of unmarried women are one of the most serious sex problems because they can negatively affect the lives and development of both unwed mothers and their extramarital children. The number of unwed adolescent mothers is growing recently, extending the seriousness of the problem. This study was conducted to explore the ego-state, life position and family systems that may cause unmarried pregnancy. The data obtained from the structured questionnaire survey of 79 unmarried adolescent mothers and 82 female adolescents were analyzed in terms of frequency and t-test using the SPSS WIN 8.0 program. The results were as follows: 1. Ego-state elements of unmarried adolescent mothers were distributed evenly in general and this falls under the All B(BBBBB) type of ego-gram, just like the adolescents. As for the subject adolescent mothers, CP was the lowest among the 5 egos. 2. As to the life position, the position of "I′m OK, You′re OK"was the highest for both groups, with slight differences. 3. With regard to the family system types sorted by the combination of family cohesion and family adaptability levels, both the adolescent. mothers and adolescents tended to perceive their families as somewhat-balanced or balanced families. 4. While the two groups of adolescent mothers and adolescents showed, on the whole, the same types for all the indicators like above, statistically significant differences were found in more detailed elements.

Factors Affecting Mental Health among College Students - Sassang Constitution and Ego State centered Approach- (대학생의 정신건강에 영향을 주는 요인 - 사상체질과 자아상태를 중심으로 -)

  • Kim, Myoung-Hee
    • Journal of Korean Public Health Nursing
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    • v.27 no.3
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    • pp.564-577
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    • 2013
  • Purpose: The purpose of this study was to address differences between mental health according to sasang constitution and ego state among college students. Methods: Data for this cross-sectional study were collected by administration of questionnaires eliciting Woo's ego state scale, QSCC II for the sasang constitution classification, and SCL-90-R for mental health to 393 college students. Analysis was performed using IBM SPSS (version 19.0). Results: The Free Child ego and Adapted Child ego differed significantly among sasang types. The ego-gram pattern of So-eum type exhibited the N pattern (Nurturing Parent (NP)>Adapted Child (AC)>Adult (A)>Free Child (FC)>Critical Parent (CP), AC-high type), however, the ego-gram pattern of other constitution types showed the M pattern (NP>FC>A>AC>CP). No statistically significant differences in mental health were observed among sasang types, however, among ego states, AC and CP showed negative correlation with mental health status. Between So-eum type and So-yang type, AC was the factor predicting mental health. Between Tae-eum type and undefined type, AC and CP were factors predicting mental health. Conclusion: These findings suggest that sasang constitution could be an important factor in understanding the ego state and mental health status. We conclude that sasang constitution should be considered in interpretation of mental health status presentation in clients.

The Influence of Ego State and Interpersonal Skill among Nursing Students (간호대학생의 자아상태가 대인관계 기술에 미치는 영향)

  • Sim, Hee-Sook;Ahn, Sung-Yun
    • Journal of Digital Convergence
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    • v.13 no.12
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    • pp.269-275
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    • 2015
  • The objective of this study was to examine the effects of ego state on the interpersonal skills of nursing students. The targets of this study were the nursing students in D city. The questionnaires were administered to one hundred forty-four nursing students between March 15 and March 30 in 2015. For ego state, the study used Egogram checklist, developed by Bernes and standardized by Korea Transactional Analysis Association, and for interpersonal skills, it used Relationship Change Scale, developed by Schlein and Guerney and revised to suit the conditions in Korea. The collected data were analyzed using t-test, Pearson's correlation, and hierarchical regression. The study results showed that the variables that had significant explanatory power (33.8%) for interpersonal skills were the nurturing parent ego, adapted child ego, and free child ego. The study suggests convergent implications on a transactional analysis programs for nursing students to improve interpersonal skills as the findings showed that the ego state of nursing students affected the interpersonal skills.

A Study on the Ego State Types of Teacher Librarians (사서교사의 자아 상태 유형에 대한 연구)

  • Song, Gi Ho
    • Journal of the Korean BIBLIA Society for library and Information Science
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    • v.25 no.2
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    • pp.77-95
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    • 2014
  • The purpose of this study is to analyze ego state types of teacher librarians by using egogram of the Transactional Analysis. It is the ideal ego state types for teachers that NP (Nurturing Parent), A (Adult) and FC (Free Child) are much higher than CP (Critical Parent) and AC (Adapted Child). But the teacher librarians are under higher CP and AC rather than A and FC. It means that the teacher librarians consider their values and belief as right things. Also it seams that they have not a conciliatory attitude but a hardened attitude that emphasize rules and standards. These ego state may be obstacle to their instructors role under the constructivist learning environment highlighting self directed learning of students. So, in the training course for the teacher librarians, informational and educational service course and development programs of education contents and instructional materials should be reinforced in order to strengthen their teaching competence and partnerships.

Analysis on Ego State Types of Public Librarians by Ego-gram in Korea (이고그램을 이용한 공공도서관 사서의 자아 상태 유형 분석)

  • Song, Gi-Ho
    • Journal of Korean Library and Information Science Society
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    • v.46 no.2
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    • pp.29-48
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    • 2015
  • The aim of this study is to analyze the functional ego state of public librarians who should take a role of an information intermediary for children and young adults through the ego-gram which is suggested in transactional analysis theory and review their limit and feasibility as instructors. As a result of analysis, the whole ego state type of public librarians is founded to be N-type(Nightingale type) like NP-AC-A-CP-FC. The characteristics of this type can be interpreted as 'to show the tendency of self-denial in spite of their dedication.' So, the public librarians have to do their best to develop A(Adult), CP(Critical Parent) and FC(Free Child) ego state to take the requirements and behaviors of children and young adults in nurturing attitudes and enhance their autonomy and creativity through active mutual interaction. Improving A and FC is also very helpful to decrease their stress and raise their job satisfaction.

Brain-Waves Analysis according to Ego-state and OK-gram of Transactional Analysis Theory (교류분석이론의 자아상태와 인생태도에 따른 뇌파 분석)

  • Jeong, Cheon-Soo;Kim, Jung-Sam;Kim, Chong-Yeal
    • The Journal of the Korea Contents Association
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    • v.14 no.11
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    • pp.858-863
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    • 2014
  • Through this study, we found out whether to measure objectively by using Transactional Analysis(TA) evaluating their own growth and benefit of health through the change of Ego-state, the personality structure and brain waves monitoring electric signals occurring in the brain of the human biological signals. According to the results of brain-wave test, M-type is brain-waves of healthy adults and a, ${\beta}$ were dominantly observed in the occipital while not sleeping. In particular, ${\beta}$ appears widely throughout the brain during nervous or concentrating metal activities and unlike N-type experimenters, ${\beta}$ was found to be dominant in M-type experimenters even in stable condition. N-type is brain waves of healthy adults and a, ${\beta}$ were dominantly observed in the occipital while not sleeping. In particular, unlike nervous or concentrating M-type, there was no noise such as tension and blink while resting. In addition, it turned out that subjects with high levels of A ego do not return quickly to the stable state and show a lot of Blinking and swallowing saliva, noise regardless of the pattern of Egogram. And brain waves of 11 people that the difference in data of OK-gram and Ego-state is the same in all items or less than -5 showed a low amplitude of $20{\mu}V$ in general. In conclusion, this study identified that the theory of personality pattern of Transactional Analysis Theory and brain-wave findings are consistent and also found out that brain waves are also associated according to each Ego-state of Egogram.