• Title, Summary, Keyword: Crisis Management

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Crisis Management System in Hospitals (병원의 위기관리 시스템)

  • Kim, Hyeongjin
    • Korea Journal of Hospital Management
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    • no.spc
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    • pp.85-95
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    • 2016
  • This study is to introduce a comprehensive framework of a crisis management system developed at a prominent hospital in South Korea. Throughout recent decades, especially in the recent years, the way in which to cope with both internal and external challenges has been one of the most critical issues. Since the incident management system in the U.S. is acknowledged as the most advanced crisis management model in the world, a portion of this study refers to the Hospital Incident Command System(HICS) provided by the California Emergency Medical Services Authority(EMSA). Nevertheless, the framework suggested in this article was designed based on a distinctive Korean hospital setting. The main contents of this study are as follows; categorization of each type of crisis, organization of a crisis management team in a non-crisis or crisis state, crisis assessment by life cycle stage, and establishment of crisis management protocol. Even though many types of crises are unspecified, those can be categorized into external crisis, medical crisis, and utility & activity failure. A crisis management organization should be operated and consisted differently- depending on a crisis or non-crisis situation. From a life-cycle perspective, the range by which the crisis should be managed extends from pre-stage to post-stage of the crisis. It is important to set proper scenarios and manuals by crisis type to develop a crisis management framework of high quality. With continuous efforts, hospitals can prepare for the uncertainty to better concentrate on core business operations.

An Exploratory Study on the Differences in Corporate Crisis Management among the Types of Business (업종별 기업의 위기관리 차이에 관한 탐색적 연구)

  • Hong, Han-Kuk;Kang, Byung-Young;Woo, Bo-Hyun;Lee, Bong-Koo
    • Journal of Information Technology Services
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    • v.12 no.4
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    • pp.109-124
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    • 2013
  • Recently domestic companies have struggled to deal with different kinds of crisis accrued from various sources. However, their perception on the crisis and crisis management system are extremely vulnerable. In particular, although almost all companies have had many business related crisis, they have tended to ignore the crisis with simply considering it as unlucky and not to approach it provocatively in preparing some preventive measures and turning it into an opportunity due to the lack of recognizing the importance of risk management. In other words, domestic companies have not systematically prepared detailed plans for potential crisis, rather have tended to recognize the importance of having crisis management system after experiencing a detrimental crisis or accident. Furthermore research on the issue has conducted sparsely in the academic world. The purpose of this study was to investigate the differences among types of businesses in terms of the degree of crisis experienced previously, the perception on the importance of crisis management system, the level of crisis management implementation, and the areas of crisis management being focused in the future. Usable data was collected from 201 companies using an on-site survey. Data was analyzed with SPSS 21.0 using some descriptive statistics and a series of ANOVA (One-way Analysis of Variance). Results and implications were provided, along with some future research directions.

A Small-and-medium-sized Hospital's Crisis Management during 2015 MERS Outbreak: A Case of G Hospital (중소병원의 2015 MERS 위기 대응: G병원의 사례)

  • Son, Heejung;Kim, Kwang-Jum
    • Korea Journal of Hospital Management
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    • v.22 no.3
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    • pp.144-156
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    • 2017
  • Purpose: Crisis is inevitable to every organization and therefore, successful crisis management is critical to the organizations' survival and prosperity. With the understanding, this study aims to draw propositions for successful crisis management of hospitals when facing infectious disease outbreak. For the purpose, a case of a small and medium sized hospital's experience of crisis management during 2015 Middle East Respiratory Syndrome outbreak was analyzed. Methodology/Approach: The detailed internal circumstances and experiences of the hospital during the MERS outbreak were identified by in-depth interview as well as the extensive material review, and analyzed under the view of the theories of accident, error, and crisis in relation of organization management Findings: Overall, nine propositions are drawn by the phase of crisis. In pre-crisis phase, for example, 'the hospital preparedness has positive influence on the effective responding to the crisis'. In detection phase, 'the mindfulness of the hospital organizations' as well as the individuals' has positive influence on detecting the crisis signals'. In crisis phase, for example, 'improvising naturally occurs in crisis by the unknown disease, therefore, a component site supervisor coordinating such improvision is important'. Lastly, in post-crisis phase, 'successful crisis responding experience facilitates the positive hospital culture'. Practical implication: From the experience of a small and medium size hospital, it is suggested that proactive system approach oriented by safety is beneficial for effective crisis management.

Crisis Communication Strategy for Responding the Disaster in North-East Asia: Enhancing the Cooperative Disaster Management Network and the Social Network

  • Lee, Jae-Eun
    • International Journal of Contents
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    • v.8 no.3
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    • pp.64-70
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    • 2012
  • The purpose of this paper is to give some crisis communication strategies for effective cooperation and coordination among the countries in global society. Based on the theoretical discussions, in this paper, five strategic recommendations toward improving crisis communication are offered as follows; First, it is necessary that a small, dynamic team for global crisis communication function be established among the nearby countries. Second, for understanding the neighboring country's crisis situation, it is needed that the common crisis communication organizations which play an important role of disseminating accurate information and giving the collaborative efforts in each country have to be made. Third, for effective crisis management, an appropriate infrastructure that includes open and effective communication channels among different levels and across organizations must be in place. Fourth, mass communication should fulfill a variety of functions in society and provide information, interpretation of events, and its influence, etc for cooperating and coordinating the crisis management. Fifth, to acquire a correct understanding of the bordering country's crisis and calamities, intercultural education program should be established in the crisis communication system.

Distributed architecture and implementation for crisis management Decision Support Systems (DSSs) in E-Government

  • Qiongwei, Ye;Lijuan, Zhang;Guangxing, Song;Zhendong, Li
    • Proceedings of the Korea Society for Industrial Systems Conference
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    • pp.139-151
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    • 2007
  • Decision-making in the crisis management happens in dynamic, rapidly changing, and often unpredictable distributed environments. Crisis management Decision Support Systems (DSSs) in E-Government are challenged by the need to use it availably at anytime, from anywhere, and even under any-situation. In this paper the reasons of developing distributed architecture for crisis management Decision Support Systems (DSSs) in E-Government are analyzed. Consequently, a distributed architecture for crisis management Decision Support System (DSS) is proposed in this paper. Finally it is implemented by Web Services. If crisis management Decision Support System (DSS) based on distributed architecture is implemented by Web Service, then it can provide decision support for decision-makers to deal with crisis at anytime, from anywhere, and even under any-situation.

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The Study on national crisis management and bioethics (국가위기관리와 생명윤리)

  • Ryoo, Hwa-Shin
    • Health Policy and Management
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    • v.19 no.2
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    • pp.1-20
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    • 2009
  • This paper examines some relations on national crisis management and bioethics. This study stars to discuss that chance and risk of biotechnology which is the 21st century's pioneering core technology. This study reviews the traditional method that a nation(law) copes with the new scientific technique. The study also examines some difficulties of social agreement on the problems of bioethics because of nature of the rational disagreement. Then this paper attempts to incorporate the crisis of biotechnology, especially bioethics, in the system of national crisis management. this paper reviews the contents of the domestic "Act on Bioethics and Safety" on the side of the protection and restoration of crisis management. And this paper proposes some changes to manage the crisis of bioethics better, as it were, some problems of IRB and schems for improvement of it.

A Study on the Improvement of Crisis Alerts of Disaster-related Crisis Management Standardized Manuals (재난 관련 표준매뉴얼의 위기경보 개선방안에 관한 연구)

  • Kim, Yong-Soon;Choi, Don-Mook
    • Fire Science and Engineering
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    • v.32 no.6
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    • pp.126-133
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    • 2018
  • Korea has been preparing and operating crisis management standardized manuals so that over 30 disaster types that need to be managed at the national level can be selected and systematically managed. This study analyzed the crisis alert levels of two standard manuals related to the case with reference to the contents of the Framework Act on the Management of Disaster and Safety and National Crisis Management Basic Guidelines. According to the Act and Guidelines, crisis alerts are issued before a crisis or disaster, but the criteria of crisis alerts of the two manuals showed that the national crisis had already occurred and the disaster occurred due to a marine vessel accident at the serious level. In addition, the results of timing of issuance of crisis alert were reviewed. If the signs can be identified, a crisis alert may be issued prior to the occurrence of the incident, but a crisis alert cannot be issued when an incident occurs without a sign. In the case of an incident where there are no signs, but there is a possibility of spreading to a national level disaster, the disaster management supervision agency could issue a crisis alert.

Selection, Optimization, and Compensation(SOC) as Strategies of life Management in Mid-life Crisis (선택.최적화.보상 책략과 중년기 위기감과의 관계)

  • 엄세진;정옥분
    • Journal of the Korean Home Economics Association
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    • v.39 no.11
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    • pp.43-62
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    • 2001
  • This study investigated the relationships among Selection, Optimization, and Compensation(SOC) as strategies of life management in mid-life crisis respect to gender and age. The subjects of this study were 170 females and 182 males at the ages between 40 and 60 living in Seoul. Selection, Optimization, and Compensation(SOC) as strategies of life management were assessed by SOC-questionnaire while mid-life crisis was assessed by Mid-Life Crisis Scale. The data were analyzed using frequencies, percentiles, means, standard deviations, Cronbach's $\alpha$, two-way ANOVAS, and Pearson's correlations. Except compensation there was no significant difference in Selection and Optimization as strategies of life management as a function of gender and age. No signigicant difference was found in mid-life crisis as a function of gender and age. There were significant negative correlations among Selection, Optimization, and Compensation(SOC) as strategies of life management and mid-life crisis except the individuation.

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Case Study for Crisis Management by Taking Advantage of Effective Knowledge Management Strategy (위기극복을 위한 효과적 지식관리 전략에 관한 사례연구)

  • Lee, Kun Chang
    • Knowledge Management Research
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    • v.11 no.4
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    • pp.79-89
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    • 2010
  • Companies always competing with rivals in global market ought to cope with various kinds of crises coming from substitutes, new technologies, changing consumer tastes, and government regulations, etc. In this sense, it is highly required that companies should always remain well-prepared for crisis management. Nevertheless, many companies still lack detailed and well-guided strategies about how to handle crisis. This study proposes a case study to propose an effective crisis management by using knowledge management. Cases analyzed by this study are concerned with Daewoo International Corporation (http://www.daewoo.com) and Decoline (http://www.decoline.co.kr) where crises have been successfully overcome by using effective knowledge management strategies, and company performance reached sustainable level.

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Problems of Government Crisis Management System and Its Improvements: Focusing on Park Geun-hye Administration (정부 위기관리시스템의 문제점과 개선방안 : 박근혜 정부를 중심으로)

  • Park, Soo-Kyung;Jang, Dong-Hyun
    • The Journal of the Korea Contents Association
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    • v.18 no.3
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    • pp.378-389
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    • 2018
  • This study is intended to comprehend the level of Crisis management through the review of the government Crisis management system, to draw its problems and improvement methods, and to present implications on the establishment of effective Crisis management systems for the future. For this, the condition of operating Crisis management system was analyzed based on legal system, organizations and networks through the major disaster cases during Park Geun-hye administration period. The result of the study showed that there was lack of the interconnectedness among laws in the legal system, manuals and disaster preparation training. The Crisis management organizations had such problems as inappropriate response to crisis, perfunctory re-organization and lack of organizations' functions. The problems in the networks were relations between central and local governments, lack of cooperation and association among each division, and operation methods. The presented improvements for the above problems were the comprehensive revision of legal system, securing responsiveness of Crisis management organizations and the establishment of organic network system.