• 제목, 요약, 키워드: Core Quality

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카마스터의 지각된 핵심역량 수준이 고객만족에 미치는 영향: 고객접점(MOT)품질의 매개효과를 중심으로 (The Influence of the Car Master's Recognized Core Capability level in Achieving Customer Satisfaction: Emphasis on Mediating Effect of Moment of Truth Quality)

  • 안성범;송인암;황희중
    • 유통과학연구
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    • v.11 no.4
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    • pp.37-49
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    • 2013
  • Purpose - This research identifies the meaning of the core capability level of Car Master and the reason why its service at the Moment of Truth should be demonstrated through empirical cases. It can be seen that this study differs from existing research because it proposes that the recognized core capability level to achieve customer satisfaction should focus on the mediating effect of Moment of Truth quality. This paper examines the effect of Car Master's recognized core capability level on customer satisfaction by using the variables mentioned above. Moreover, this study uses regression analysis to verify that the mediating effect of Moment of Truth quality on Car Master's capability level achieves customer satisfaction. Research design, data, and methodology - First, we present evidence that could apply to Car Master's recognized core capability level by detailing the relationship between customer satisfaction and a structuring factor for Car Master's core capability level. Our proposed research model observes the relationship between the structuring factor of core capability and customer satisfaction. Second, we had an opportunity to define how the core capability and Moment of Truth quality affect customer satisfaction by performing empirical analysis on the partial mediating effect of Moment of Truth quality at a recognized core capability level and Moment of Truth quality affecting customer satisfaction. Results - First, the results indicate that Car Master's recognized core capability level (product professionalism, marketing skill, and reliability) positively affects customer satisfaction. Second, the results show that an ability to listen and a sense of dedication positively affect customer satisfaction, and are among the Moment of Truth quality factors; but performance capability, which is one of the Moment of Truth quality factors, does not positively affect customer satisfaction. These results clearly differ from prior studies focused on Moment of Truth quality and consumer satisfaction. Third, the results show that Moment of Truth quality has a partial mediating effect in terms of the impact of Car Master's recognized core capability level in achieving consumer satisfaction. Conclusions - This research indicates that the company will be able to expand if they investigate and show an interest in more training and education for Car Master. The study verified that outstanding Car Masters show differentiated performance on customer satisfaction at the Moment of Truth in various instances. Thus, we believe that this is the time for a discussion on systematic and empirically recognized core capability levels and the Moment of Truth quality. The study on Car Master's recognized core capability level offers suitable solutions for Car Masters to respond to customers at the Moment of Truth. Further, this study emphasizes the importance of service as a critical factor having a direct relationship with the company's success and failure and contributing to building trust with the customer. Thus, an investment in continuous education and training for Car Master will help the growth of the business.

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Development of Real-Time Internal Quality Evaluation Technique for Korean Red Ginseng using NIR Spectroscopy

  • Son, J.R.;Kim, G.;Kang, S.;Lee, K.J.
    • Agricultural and Biosystems Engineering
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    • v.7 no.1
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    • pp.8-12
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    • 2006
  • This study was conducted to develop a real-time internal quality evaluation technique for Korean red ginseng using NIR spectroscopy while they were moving to be graded. Internal qualities of Korean red ginseng were defined by color, amount of white core and cavity in the red ginseng. To evaluate the internal quality, PLS (Partial Least Square) model was developed. Spectrum saturation can be occurred when most red ginseng has a sound internal quality expressed by higher light transmittance ratio, but that could not found in the ginseng of internal white core under the same light situation. And, if spectrum saturation is obtained, it is hard to identify the exact information of internal quality. In order to evaluate of the internal quality regardless of having internal normal core or white core, an integral time controlled method was used to obtain traditional spectrum. This procedure was applied in real-time process when red ginseng was moving to be graded in the line. Among the 450 samples including 223 internal normal ginsengs and 227 internal white core ginsengs, 315 ginsengs (70%) were used to develop a calibration model and 135 ginsengs were spent to validate the model. The result of quality evaluation by the model was very good showing SEP and bias were 0.3573 and 0.0310, respectively, and the accuracy was 95.6%.

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인터넷 포털 사이트의 서비스 품질이 신뢰와 만족에 미치는 영향에 관한 연구 (A Study on Service Quality, Trust and Satisfaction of Web Portal Site)

  • 이승희;김혜경
    • 한국디지털정책학회:학술대회논문집
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    • pp.475-488
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    • 2005
  • This paper aimed to exam core factors of the service quality and analyze their effects on trust, satisfaction. And this paper analysis trust and satisfaction effects on revisti intention. To accomplish this purpose, this study examined previous studies and summarized core factors of service quality. Form previous studies, we drawed core factor. Core factor is convenience, technologies, valuable of contents, service. These core factors will affect on customer trust, customer satisfaction and trust, satisfaction will affect on revisit intention. To be winner, companies must be consider these key factor(convenience, technologies, valuable of contents, service).

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건설공사 품질인증시스템 향상을 위한 품질인프라 및 핵심역량 도출에 관한 연구 (A Study on the construction quality infra and it's core confidency priority for enhancing construction certification system)

  • 이갑순;배영주
    • 대한안전경영과학회지
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    • v.19 no.4
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    • pp.189-208
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    • 2017
  • This study is for figuring out major components of construction quality infrastructure and suggesting improvement plan by benchmarking global best practice model and analyzing gap between the model and sample practice. Based on improvement plan, researcher could derive major characters and components of construction quality infrastructure, and also about the priority among core competency components of construction quality experts. The result showed that the 'human resource' was ranked the best priority followed by 'method' 'environment', 'equipment' among major characters and components of construction quality infrastructure. Also, for core competency components of construction quality experts, 'number of years in work places' was the best priority, and the 'professional knowledge on engineering' was another priority ranked. Far from general perception on competency components, 'academic education' ranked the last. It may allude that the current education system in this country is not effective in developing competency of quality engineers. In summary, this study shows professionalism of quality engineer is the most important thing in all the components.

Multi-cavity 프리폼 사출 금형 코어의 표면 품질 및 균일도 향상을 위한 연마 자동화 기구 개발 (A development of automated polishing apparatus for surface quality and uniformity of multi-cavity preform injection mold core)

  • 이정원;서금희;윤길상
    • 한국금형공학회지
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    • v.8 no.2
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    • pp.41-45
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    • 2014
  • Automated polishing apparatus based on the research have been developed. The research is improvement of polishing process for surface quality and uniformity improvement of preform injection mold core. Surface quality of preform core have influence on ejecting and product quality after injection molding. Thus, the current being made by hand to automate the polishing process, the surface of the preform to improve the quality and uniformity improvement. First made a division by analyzing manual process a step-by-step. And draw a mechanism for converting mechanical movement. Automated polishing apparatus for preform core was developed, through which shortens production time and were able to secure the safety of the worker.

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포털사이트의 지각된 서비스 품질이 후속 행동에 미치는 영향에 관한 연구 (The Effect of Perceived Service Quality of Web Portal Site on Trust, Satisfaction and Revisit Intention)

  • 이승희;김혜경
    • 디지털융복합연구
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    • v.6 no.1
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    • pp.75-82
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    • 2008
  • This paper is aimed to exam factors in the perceived service quality of web portal site and to analyze their effects on customer satisfaction. And this paper analysis satisfaction effects on revisit intention. To accomplish this purpose, this study examined previous studies and summarized core factors of service quality. Form literature survey, we drawn core factors. They are convenience, technologies, valuable of contents and service, communication, positioning. These core factors will affect on customer trust, satisfaction and satisfaction will affect on revisit intention. This study examined previous studies and summarized core factor in perceived service quality of web portal site. Fourteenth hypothesis were developed. Data for empirical testing were collected through survey to portal sites user. The results of this study are as follows; First, we find that service, communication and positioning have positive influence on the trust. Second, convenience, valuable of contents and postioning factors have a positive influence on the satisfaction. Third, it is shown that satisfaction have a positive influence on the revisit intention.

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프로덕트 라인 공학의 핵심자산 재사용성 평가를 위한 품질시스템 (A Quality System for Evaluating Reusability of Core Assets in Product Line Engineering)

  • 오상헌;허진선;김지혁;류성열;김수동
    • 한국정보과학회논문지:소프트웨어및응용
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    • v.33 no.3
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    • pp.277-288
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    • 2006
  • 프로덕트 라인 공학(Product Line Engineering, PLE)은 소프트웨어 재사용을 위한 새로운 접근 방법이고, 핵심자산은 인스턴시에이션(Instantiation)을 통하여 어플리케이션을 개발하기 위한 큰 재사용 단위이다. 따라서, 핵심자산은 PLE의 중요한 요소이므로 핵심자산의 재사용성은 PLE 프로젝트의 큰 성공을 결정한다. 핵심자산은 전체가 아니라 재사용 부품(Part)에 불과하며, 고정된 기능뿐만 아니라 가변적인 기능도 포함, 지원하고 있다. 그러나, 기존의 품질모델로는 이러한 특성을 가지고 있는 핵심자산을 평가하기에는 한계가 있다. 따라서, 본 논문에서는 이러한 문제점을 해결하기 위해 ISO/IEC 9126을 기반으로 하여 핵심자산의 재사용성을 평가하기 위한 체계적인 품질시스템을 제안한다. 핵심자산의 중요한 특징들을 식별하고 식별된 재사용성의 특징을 기반으로 품질속성(Quality Attribute)을 도출한다. 이렇게 정의된 품질속성을 이용하여 메트릭을 정의한다. 또한 제안된 메트릭을 이용하기 위한 지침 및 대여 프로덕트라인에서의 적용사례를 제시한다. 이러한 품질시스템을 이용하여 핵심자산의 재사용성을 보다 효과적이고 정확하게 평가한다.

사출성형 시 코어 형상과 웰드품질과의 관계 (Relation of weld-quality and core shape in injection molding)

  • 이규호;최우수;노건철;정영득
    • 한국금형공학회지
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    • v.8 no.1
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    • pp.23-26
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    • 2014
  • The injection molding is used in more than 70% of total production of plastic products. Weld line in injection molded part is one of the defects in injection molding process. Weld line deteriorates not only appearance quality but also mechanical property. In this study weld quality has been examined according to the injection processing temperature, materials and mold designs. We selected four different materials such as PA, PP, ABS and PS as experimental materials. Weld quality increased as injection processing temperature increases. It was more dependent on materials flow ability. As a result, weld quality incase of rectangular core is better than circular core.

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결합제 함량에 따른 HTPB/AP/Al 추진제의 특성 연구 (A Study on Properties of HTPB/AP/Al Propellant to Contents of Bonding Agents)

  • 이영우;하수라;장명욱;김태규;이정준;손현일
    • 한국연소학회지
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    • v.22 no.3
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    • pp.47-52
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    • 2017
  • The propellant tile and crack which account for the greatest proportion of solid rockets are profoundly affected by viscosity and mechanical properties of solid propellant. In this paper HTPB/AP/Al system propellant has been researched for the viscosity, mechanical properties and burning properties with type and contents of bonding agents. The viscosity of propellant was changed significantly depending on the type and contents of bonding agents, and mechanical properties of HTPB/AP/Al system propellant were also varied. Considering both lower viscosity and stable mechanical properties, the optimum type and contents of bonding agents can be identified as the main factors to the HTPB/AP/Al system propellant.

유도전동기 회전자 금형주조 시 품질평가 II (Quality Evaluations of Induction Motor Rotors during Die Casting Process II)

  • 박상철
    • 한국산학기술학회논문지
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    • v.20 no.7
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    • pp.347-352
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    • 2019
  • 본 연구는 소형 유도전동기 회전자를 생산공장에서 금형주조(die casting)로 제작 시 발생하는 cast 부 품질문제를 개선하기 위하여 수행되었다. 1차 연구결과와 현장 적용성을 고려한 수많은 parametric study를 통하여 새로운 rotor core cast model을 제안하였으며, 그 제안된 model에 대한 유효성을 평가, 검증하기 위하여 주조해석 전용프로그램을 사용한 수치해석과 실제품에 대한 현장실험을 통하여 다음과 같은 결론을 얻었다. 첫째, 유도전동기 회전자의 새로운 cast model에 대한 충진해석을 수행한 결과 용탕은 하부 end ring 부를 먼저 충진하고 이동하여 상부 end ring, core slot 부분을 충진하고 최종적으로 core slot 부분에서 충진이 완료된다. 둘째, 새롭게 제안된 rotor core cast model에 대한 용탕의 유동 양상을 보면 하부 end ring 부에 용탕의 유동에 의한 와류가 적게 발생하였으며, 현장실험 결과 하부 end ring 부 단면에서 소량의 작은 결함만이 발견되었다. 셋째, 유도전동기 회전자 제작 시 rotor core cast 형상 변경을 통하여 end ring 부 결함 발생 면적이 약 70 % 감소한 양호한 품질의 회전자를 생산할 수 있다.