• Title, Summary, Keyword: Core Quality

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The Influence of the Car Master's Recognized Core Capability level in Achieving Customer Satisfaction: Emphasis on Mediating Effect of Moment of Truth Quality (카마스터의 지각된 핵심역량 수준이 고객만족에 미치는 영향: 고객접점(MOT)품질의 매개효과를 중심으로)

  • An, Seong-Beom;Song, In-Am;Hwang, Hee-Joong
    • Journal of Distribution Science
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    • v.11 no.4
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    • pp.37-49
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    • 2013
  • Purpose - This research identifies the meaning of the core capability level of Car Master and the reason why its service at the Moment of Truth should be demonstrated through empirical cases. It can be seen that this study differs from existing research because it proposes that the recognized core capability level to achieve customer satisfaction should focus on the mediating effect of Moment of Truth quality. This paper examines the effect of Car Master's recognized core capability level on customer satisfaction by using the variables mentioned above. Moreover, this study uses regression analysis to verify that the mediating effect of Moment of Truth quality on Car Master's capability level achieves customer satisfaction. Research design, data, and methodology - First, we present evidence that could apply to Car Master's recognized core capability level by detailing the relationship between customer satisfaction and a structuring factor for Car Master's core capability level. Our proposed research model observes the relationship between the structuring factor of core capability and customer satisfaction. Second, we had an opportunity to define how the core capability and Moment of Truth quality affect customer satisfaction by performing empirical analysis on the partial mediating effect of Moment of Truth quality at a recognized core capability level and Moment of Truth quality affecting customer satisfaction. Results - First, the results indicate that Car Master's recognized core capability level (product professionalism, marketing skill, and reliability) positively affects customer satisfaction. Second, the results show that an ability to listen and a sense of dedication positively affect customer satisfaction, and are among the Moment of Truth quality factors; but performance capability, which is one of the Moment of Truth quality factors, does not positively affect customer satisfaction. These results clearly differ from prior studies focused on Moment of Truth quality and consumer satisfaction. Third, the results show that Moment of Truth quality has a partial mediating effect in terms of the impact of Car Master's recognized core capability level in achieving consumer satisfaction. Conclusions - This research indicates that the company will be able to expand if they investigate and show an interest in more training and education for Car Master. The study verified that outstanding Car Masters show differentiated performance on customer satisfaction at the Moment of Truth in various instances. Thus, we believe that this is the time for a discussion on systematic and empirically recognized core capability levels and the Moment of Truth quality. The study on Car Master's recognized core capability level offers suitable solutions for Car Masters to respond to customers at the Moment of Truth. Further, this study emphasizes the importance of service as a critical factor having a direct relationship with the company's success and failure and contributing to building trust with the customer. Thus, an investment in continuous education and training for Car Master will help the growth of the business.

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Assessment of the Surface Quality of the Filament-Core Ring Spun Yarns (필라멘트 링 코어사의 표면 피복 품질 평가)

  • Kim, Hyung-Jin;Kim, Jong-Seong;Huh, You
    • Textile Science and Engineering
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    • v.47 no.2
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    • pp.71-76
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    • 2010
  • To evaluate the surface quality of ring core spun yarns, we set up a quality measurement system that operated on the basis of a CCD camera along with specific software programs that recognised the surfaced core filaments. The acquired images were transformed to binary states and filtered through a moving window. By defining a quantitative index by means of the number of defects per length of the specimen, the effects of the processing variables such as production speed and traveller mass on the surface quality of core spun yarns were investigated. Results demonstrated that the new measuring system could be applied effectively to assess the core coverage of yarns. There existed some optimal levels of yarn production speed and traveller mass that led to a minimum occurrence of the surface defects of core spun yarns.

Development of Real-Time Internal Quality Evaluation Technique for Korean Red Ginseng using NIR Spectroscopy

  • Son, J.R.;Kim, G.;Kang, S.;Lee, K.J.
    • Agricultural and Biosystems Engineering
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    • v.7 no.1
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    • pp.8-12
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    • 2006
  • This study was conducted to develop a real-time internal quality evaluation technique for Korean red ginseng using NIR spectroscopy while they were moving to be graded. Internal qualities of Korean red ginseng were defined by color, amount of white core and cavity in the red ginseng. To evaluate the internal quality, PLS (Partial Least Square) model was developed. Spectrum saturation can be occurred when most red ginseng has a sound internal quality expressed by higher light transmittance ratio, but that could not found in the ginseng of internal white core under the same light situation. And, if spectrum saturation is obtained, it is hard to identify the exact information of internal quality. In order to evaluate of the internal quality regardless of having internal normal core or white core, an integral time controlled method was used to obtain traditional spectrum. This procedure was applied in real-time process when red ginseng was moving to be graded in the line. Among the 450 samples including 223 internal normal ginsengs and 227 internal white core ginsengs, 315 ginsengs (70%) were used to develop a calibration model and 135 ginsengs were spent to validate the model. The result of quality evaluation by the model was very good showing SEP and bias were 0.3573 and 0.0310, respectively, and the accuracy was 95.6%.

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A Study on Service Quality, Trust and Satisfaction of Web Portal Site (인터넷 포털 사이트의 서비스 품질이 신뢰와 만족에 미치는 영향에 관한 연구)

  • Lee, Seung-Hui;Kim, Hye-Gyeong
    • 한국디지털정책학회:학술대회논문집
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    • pp.475-488
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    • 2005
  • This paper aimed to exam core factors of the service quality and analyze their effects on trust, satisfaction. And this paper analysis trust and satisfaction effects on revisti intention. To accomplish this purpose, this study examined previous studies and summarized core factors of service quality. Form previous studies, we drawed core factor. Core factor is convenience, technologies, valuable of contents, service. These core factors will affect on customer trust, customer satisfaction and trust, satisfaction will affect on revisit intention. To be winner, companies must be consider these key factor(convenience, technologies, valuable of contents, service).

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A Study on the construction quality infra and it's core confidency priority for enhancing construction certification system (건설공사 품질인증시스템 향상을 위한 품질인프라 및 핵심역량 도출에 관한 연구)

  • Lee, Kab-Soon;Bae, Young-Ju
    • Journal of the Korea Safety Management & Science
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    • v.19 no.4
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    • pp.189-208
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    • 2017
  • This study is for figuring out major components of construction quality infrastructure and suggesting improvement plan by benchmarking global best practice model and analyzing gap between the model and sample practice. Based on improvement plan, researcher could derive major characters and components of construction quality infrastructure, and also about the priority among core competency components of construction quality experts. The result showed that the 'human resource' was ranked the best priority followed by 'method' 'environment', 'equipment' among major characters and components of construction quality infrastructure. Also, for core competency components of construction quality experts, 'number of years in work places' was the best priority, and the 'professional knowledge on engineering' was another priority ranked. Far from general perception on competency components, 'academic education' ranked the last. It may allude that the current education system in this country is not effective in developing competency of quality engineers. In summary, this study shows professionalism of quality engineer is the most important thing in all the components.

A development of automated polishing apparatus for surface quality and uniformity of multi-cavity preform injection mold core (Multi-cavity 프리폼 사출 금형 코어의 표면 품질 및 균일도 향상을 위한 연마 자동화 기구 개발)

  • Lee, Jeong-Won;Seo, Keum-Hee;Yoon, Gil-Sang
    • Journal of the Korea Society of Die & Mold Engineering
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    • v.8 no.2
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    • pp.41-45
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    • 2014
  • Automated polishing apparatus based on the research have been developed. The research is improvement of polishing process for surface quality and uniformity improvement of preform injection mold core. Surface quality of preform core have influence on ejecting and product quality after injection molding. Thus, the current being made by hand to automate the polishing process, the surface of the preform to improve the quality and uniformity improvement. First made a division by analyzing manual process a step-by-step. And draw a mechanism for converting mechanical movement. Automated polishing apparatus for preform core was developed, through which shortens production time and were able to secure the safety of the worker.

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The Effect of Perceived Service Quality of Web Portal Site on Trust, Satisfaction and Revisit Intention (포털사이트의 지각된 서비스 품질이 후속 행동에 미치는 영향에 관한 연구)

  • Lee, Seung-Hee;Kim, Hye-Kyoung
    • Journal of Digital Convergence
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    • v.6 no.1
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    • pp.75-82
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    • 2008
  • This paper is aimed to exam factors in the perceived service quality of web portal site and to analyze their effects on customer satisfaction. And this paper analysis satisfaction effects on revisit intention. To accomplish this purpose, this study examined previous studies and summarized core factors of service quality. Form literature survey, we drawn core factors. They are convenience, technologies, valuable of contents and service, communication, positioning. These core factors will affect on customer trust, satisfaction and satisfaction will affect on revisit intention. This study examined previous studies and summarized core factor in perceived service quality of web portal site. Fourteenth hypothesis were developed. Data for empirical testing were collected through survey to portal sites user. The results of this study are as follows; First, we find that service, communication and positioning have positive influence on the trust. Second, convenience, valuable of contents and postioning factors have a positive influence on the satisfaction. Third, it is shown that satisfaction have a positive influence on the revisit intention.

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A Quality System for Evaluating Reusability of Core Assets in Product Line Engineering (프로덕트 라인 공학의 핵심자산 재사용성 평가를 위한 품질시스템)

  • Oh Sang-Hun;Her Jin-Sun;Kim Ji-Hyeok;Rhew Sung-Yul;Kim Soo-Dong
    • Journal of KIISE:Software and Applications
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    • v.33 no.3
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    • pp.277-288
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    • 2006
  • Product line engineering (PLE) is a new effective approach to software reuse, where applications are generated by instantiating a core asset which is a large-grained reuse unit. Hence, a core asset is a key element of PLE, and therefore the reusability of the core asset largely determines the success of PLE projects. A tore asset is a reusable part not a whole system, and supports not only variable functions but also common functions. However, there are limitations to evaluate reusability of core asset that has these unique characteristics. This paper proposes a comprehensive quality system for evaluating the reusability of core assets, based on ISO/IEC 9126. We first identify the key characteristics of core assets, and derive the set of quality attributes that characterizes the reusability of core assets. finally, we define metrics for each quality attribute. In addition, we provide guidelines for applying the metrics and perform a case study based on rental product line. Using the proposed quality system, reusability of core assets can be more effectively and correctly evaluated.

Relation of weld-quality and core shape in injection molding (사출성형 시 코어 형상과 웰드품질과의 관계)

  • Lee, Gyu-Ho;Choi, Woo-Su;Noh, Keon-Cheol;Jeong, Yeong-Deug
    • Journal of the Korea Society of Die & Mold Engineering
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    • v.8 no.1
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    • pp.23-26
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    • 2014
  • The injection molding is used in more than 70% of total production of plastic products. Weld line in injection molded part is one of the defects in injection molding process. Weld line deteriorates not only appearance quality but also mechanical property. In this study weld quality has been examined according to the injection processing temperature, materials and mold designs. We selected four different materials such as PA, PP, ABS and PS as experimental materials. Weld quality increased as injection processing temperature increases. It was more dependent on materials flow ability. As a result, weld quality incase of rectangular core is better than circular core.

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A Study on Properties of HTPB/AP/Al Propellant to Contents of Bonding Agents (결합제 함량에 따른 HTPB/AP/Al 추진제의 특성 연구)

  • Lee, Youngwoo;Ha, Sura;Jang, Myungwook;Kim, Taekyu;Lee, Jungjoon;Son, Hyunil
    • Journal of the Korean Society of Combustion
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    • v.22 no.3
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    • pp.47-52
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    • 2017
  • The propellant tile and crack which account for the greatest proportion of solid rockets are profoundly affected by viscosity and mechanical properties of solid propellant. In this paper HTPB/AP/Al system propellant has been researched for the viscosity, mechanical properties and burning properties with type and contents of bonding agents. The viscosity of propellant was changed significantly depending on the type and contents of bonding agents, and mechanical properties of HTPB/AP/Al system propellant were also varied. Considering both lower viscosity and stable mechanical properties, the optimum type and contents of bonding agents can be identified as the main factors to the HTPB/AP/Al system propellant.