• Title, Summary, Keyword: 커뮤니케이션 능력

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Multi-Mediation of Self-efficacy and Learning Goal Orientation in the links Superior's Communication Ability and Innovative Behavior (상사 커뮤니케이션 능력과 혁신행동의 관계에서 자기효능감 및 학습목표지향성의 다중 매개효과)

  • Yang, Chang-Young;Ji, Sung-Ho;Kang, Young-Soon
    • The Journal of the Korea Contents Association
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    • v.15 no.12
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    • pp.572-585
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    • 2015
  • The present study conducted in two parts toward employees in government office and state-owned companies, and financial companies. First, main impacts were demonstrated in the links between superior communication ability (SCA) and outcome variables (self-efficacy, and learning goal orientation). Second, mediating effects of self-efficacy and LGO were investigated in the relation SCA-Innovative behavior. The data which applied in analysis was collected from 318 employees who work at government office and state-owned companies, and financial companies in Jeju island. The results were as follows. First, SCA were positively associated with self-efficacy and LGO. Second, self-efficacy and LGO were fully mediated both relationships between SCA and innovative behavior. Findings were as follows. SCA is an important factor on self-efficacy and LGO. Such the results have meaningful implications in the research area of communication. The importance of self-efficacy and LGO were demonstrated when considering the both variable in the relations SCA-innovative behavior.

The Effects of Conflict Management Strategies and Communication Competence on Relational Outcomes (갈등관리전략과 커뮤니케이션 능력이 상호관계에 미치는 영향)

  • Jang, Hae-Soon
    • Korean journal of communication and information
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    • v.23
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    • pp.113-151
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    • 2003
  • The major goal of this study is to examine the relation between conflict management strategies and communication competences and the relation between communication competences and relational outcomes of actors in conflict communication situations. Some of the major findings are as follows; 1. The integrate strategy has some positive correlation with communication competences. But escape strategy has some negative correlations with them. It means that the actors who have integrate strategy seems to be evaluated their communication competences highly and the others who have escape strategy seems to be evaluated them lowly. 2. The communication competences have some positive correlations with the relational outcomes such as variables of intimacy, trust and relational satisfaction after conflict. This means the actors evaluate others' communication competences highly intend to have more intimacy, trust and relational satisfaction after conflicts. 3. The communication competence intermediate the conflict management strategy and relational outcomes after conflict. It means that relational outcomes after conflict depend on partners' recognitions of actors communication competence. In sort the present study demonstrates that it is important to improve communication competences in order to get some productive output in conflict interpersonal communication situation.

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Mediating Effects of Emotional Labor in the relationships between Communication Ability and Customer Oriented Behaviors: Focusing upon Self-Employed Businessmen (소상공인 커뮤니케이션 능력과 고객지향적 행동 관계에서 감정노동의 매개효과)

  • Moon, Joung Hyun;Lee, Dong Cheol;Kim, Jae-pil
    • The Journal of the Korea Contents Association
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    • v.16 no.3
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    • pp.376-390
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    • 2016
  • The purpose of present study is to investigate mediating effects of emotional labor in the links between communication ability of small businessmen and customer orientation behavior. In detail, it is demonstrated both impacts of communication ability on customer orientation behavior and emotional labor (surface acting, deep acting), and of emotional labor (surface acting, deep acting) on customer orientation behavior. Furthermore, mediating effects of emotional labor (surface acting, deep acting) will be verified. The data for analysis was collected from 270 employees in small businessmen located in Jeju. The results are as follows. First, the main impacts of communication ability on customer orientation behavior and emotional labor (surface acting, deep acting) were statistically significant, in addition, emotional labor (surface acting) was positively associated with customer orientation behavior. Surface acting as a mediator was partially mediated the relation. The result will help to understand the importance for communication ability in small businessmen, and it suggests the crucial implecation in the communication study of service suppliers.

The Influence of the Library Manager's Communication Ability on Job Performance and Role-Conflict of the Library Staff (도서관 관리자의 커뮤니케이션 능력이 직원들의 주관적 직무성과와 역할갈등에 미치는 영향)

  • Cho, Chan-Sik;Choi, Hang-Sok
    • Journal of the Korean Society for Library and Information Science
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    • v.48 no.2
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    • pp.399-414
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    • 2014
  • The library manager's communication ability can influence organizational management because the types and ways of organizational management is carried out can be determined by the manager's communication ability. In that, this study intends to examine the influence of the library manager's communication ability on job performance and role-conflict of the library staff. To do so, on top of the conceptual framework of communication and the library as an organization, this study builds theoretical underpinnings on the library manager's communication ability, job performance and role-conflict of the library staff. Using a questionnaire survey method, this study surveys 127 library staff from 8 public libraries in Seoul, statistically analyzes the response through the SPSS20 statistical package, and examines the relationship between and among the variables. Based on the analysis, a discussion on the influence of the library manager's communication ability on job performance and role-conflict of the library staff follows.

Effects of Communication Competence and Motivations on Self-presentation (커뮤니케이션 능력이 개인의 동기요인을 매개로 자기제시 성향에 미치는 영향)

  • Hwang, Yoo-Sun;Kim, Min-Gyu;Kim, Joo-Han
    • Korean journal of communication and information
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    • v.48
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    • pp.257-279
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    • 2009
  • The purpose of the current study is to examine the structural relationship between communication competence and self-presentation through motivational perspectives. The present study hypothesized structural model to examine the effects of autonomy, relatedness, and life satisfaction along with communication competence on the self-presentation. We investigated how these effects were influenced by differences in the structural relationships of males and females. The data with the sample of 361 college students adequately fit to the hypothesized model. Through latent mean analysis, gender differences of the constructs were examined. The female students appeared to have higher levels of relatedness than the male students. The results showed that autonomy and relatedness are important factors to self-presentation mediating communication competence.

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The Effects of Communication Competence and Empathy on Stress Coping in College Students (대학생의 커뮤니케이션 능력과 공감능력이 스트레스 대처행동에 미치는 영향)

  • Park, Yang-Shin;Jang, Seong-Ho
    • The Journal of the Korea Contents Association
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    • v.18 no.9
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    • pp.346-356
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    • 2018
  • The Purpose of this study is to examine the effect of communication competence and empathy on stress coping in college students. The research problems were verified by correlation analysis and multivariate regression analysis. A questionnaire survey was conducted on 292 college students. The findings are as follows. First, college students who have high communication competence show more problem-focused coping, social-support seeking coping, and self-soothing coping in stressful conditions, but less emotion-oriented coping and avoidance-oriented coping. Particularly, it is found that behavioral flexibility in communication competence has the greatest effect on problem-focused coping and emotion-oriented coping. Similarly, affiliation/support influences social support seeking coping, interaction management influences self-soothing coping and avoidance-oriented coping. Second, college students who have high empathy are also found more problem-focused coping, social-support seeking coping, and self-soothing coping in stressful conditions. Especially it is found that role-taking in empathy has the greatest effect on problem-focused coping self-soothing coping. Similarly, emotion recognition influences avoidance-oriented coping, emotional resonance influences emotion-oriented coping, authenticity influences social-support seeking coping.

Communication competence and Satisfaction in Interpersonal Relationship on MBTI personality patterns(Focused on 3th military Cadet) (MBTI 성격유형에 따른 커뮤니케이션 능력과 대인관계 만족도에 관한 연구)

  • Hwangbo, Sik;Jang, Haesook
    • Convergence Security Journal
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    • v.16 no.3_1
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    • pp.11-26
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    • 2016
  • This study explores communication competence and satisfaction in interpersonal relationship according to MBTI personality patterns. Looking at the distribution of MBTI personality patterns among male cadets, number of ESTJ(16.7%) is the highest, For female cadets, the highest in number is ENFJ(16.7%). There is discrepancy in communication competence depends on personality patterns, in order to verify such disparity, LSD was applied as a post-verification. As a result, there was discrepancy in communication competence between E(extravert) and I(introvert), also in satisfaction in interpersonal relationship between E(extravert) and I(introvert). Correlation between communication competence and satisfaction in interpersonal relationship showed static relation(r=.604(p<.01). In conclusion, this study proves significant relation of communication competence and satisfaction in interpersonal relationship according to cadet's personality patterns statistically. Also this study is significant because it can indicate directions that needs to be taken for discipline of cadets.

A Basic Study on the Selection of Educational Contents for Cultivating Global Business Communication Competence (글로벌 비즈니스 커뮤니케이션 역량 배양을 위한 교육내용 개발에 대한 기초연구)

  • Kim, Bu-Ja
    • Journal of Digital Convergence
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    • v.17 no.2
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    • pp.91-100
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    • 2019
  • The purpose of this study was to provide basic data for the selection of educational contents when developing a course for cultivating global business communication competence. Reviewing previous studies on sub-elements of global competence, the researcher selected the sub-elements of global business communication competence. A survey was conducted on 148 employees of 20 companies regarding the importance of the sub-elements of global business communication competence. As a result, it was concluded that the sub-elements of relatively high importance-English email writing, reading and understanding of English materials and documents, telephone English, business English conversation, understanding of other cultures, communication skills, business knowledge-should be included in the educational contents of a course for cultivating global business communication competence.

A Study of Communication Factor in Lunyu (『논어(論語)』의 커뮤니케이션 속성고(屬性考))

  • Lee, Bum-Soo
    • (The)Study of the Eastern Classic
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    • no.36
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    • pp.85-104
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    • 2009
  • This study examines a study of communication factor in Lunyu, as a communication text, in terms of communicator, audience, message, communication factor, communication text, interdisciplinary research. In many respects, it is generally accepted that Lunyu have been the generic references of the Oriental culture. Lunyu consider ethics, logic, and practicability as the qualifying requirement of communicator, asserting that communicator should speak true language, like a "chuntzu"(君子) does, and should also put their language into practice. The audience's attitude and method as contained in Lunyu are that hearers should have sharp ears for language, hear selectively the right language, and use the language suitable to the situation. It is also emphasized that the Hearer should actively lead in the situation of transactional communications. In Lunyu, one property of message is that language, which determines the rise and fall of a nation and is also the basis of judgement for other people, should comply with ethics and reasons and sould also be put into practice. In other words, credible message, as the practice of language, is the practical requirement of ethics and the qualification of a "chuntzu"(君子, superior man) in ruling the nation or conducting one's life.

The Moderating Effect of the Sports Activity Satisfaction in the relationship between Adolescents' Communication Skills and Positive Self-concept within Peer Group (청소년 또래집단 내 커뮤니케이션 능력과 긍정적 자아개념과의 관계에서 스포츠활동 만족도의 조절효과)

  • Kim, Ki-Sup;Chang, Ik Young
    • Journal of Digital Convergence
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    • v.15 no.3
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    • pp.365-373
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    • 2017
  • This research aims to verify the moderating effect of sports activity satisfaction in the relationship between adolescents' communication skills and positive self-concept within peer group. To achieve this purpose, this study extracted 250 samples from five boys high schools in Gyeonggi-do, and used survey of 232 students for actual analysis excluding the surveys with unfaithful answer or double entry. Questionnaire was used as a tool for collecting data and conducted frequency analysis, correlation analysis and moderator regression analysis to analyze the collected data. This study drew the following results. It was identified that sub-factors of sports activity satisfaction as social, physical, environmental and educational satisfaction have the moderating effect in the relationship between adolescents' communication skills and social self-concept with peer group. In other words, communication skills within adolescents' peer group play an important role in improving positive self-concept, but when sports activity satisfaction put as a moderating variable, adolescents' positive self-concept would be more improved.