• Title, Summary, Keyword: 조직시민행동

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The Effect of Relational Conflict and Task Conflict between the hotel employee on Organization Citizenship Behavior - Moderating Effect of Self leadership (호텔 종사원의 관계갈등과 과업갈등이 조직시민행동에 미치는 영향 - 셀프리더십의 조절효과)

  • Kim, Jeong-O
    • Proceedings of the Korean Society of Computer Information Conference
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    • pp.163-166
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    • 2020
  • 호텔기업은 최고의 서비스를 주고받는 산업으로 다른 기업과의 비교우위를 위하여 우수한 인력개발을 통해 조직의 효율성을 확보하는 전략에 초점을 맞추어 왔다. 따라서 본 연구는 호텔종사원을 연구대상으로 선정하여 첫째, 관계갈등이 조직시민행동에 영향을 미칠 것이다, 둘째, 과업갈등이 조직시민 행동에 영향을 미칠 것이다. 셋째, 관계갈등과 조직시민행동과의 관계, 과업갈등과 조직시민행동과의 관계에서 셀프리더십의 조절을 살펴보았다. 자료 수집을 위한 설문조사는 서울 경기도 지역의 특급호텔 종사원을 대상으로 400명에게 설문을 실시하였다. 분석결과를 예측해보면 첫째, 관계갈등은 조직시민행동에 유의미한 관계를 미칠 것으로, 둘째 과업갈등은 조직시민행동에 유의미한 관계를 미칠 것으로, 셋째, 셀프리더십은 관계갈등과 조직시민행동간의 관계에서 조절변수의 역할을 넷째, 셀프리더십은 과업갈등과 조직시민행동에 조절효과를 미칠 것으로 판단되어 진다. 조직시민행동의 예측변인으로서 관계갈등과 과업갈등에 대하여 탐색적인 수준에서 연구가 이루어졌음에도 관계갈등과 조직시민행동 그리고 셀프리더십의 상호작용을 다룬 연구가 이루어진 것에 의미가 있다. 또한 관계갈등과 조직시민행동의 관계를 조절하고 과업갈등과 조직시민행동과의 관계를 조절할 것으로 예측되어지는데 이는 후속연구의 바탕이 될 수 있을 것이다. 이런 연구결과를 바탕으로 조직의 관리자는 관계갈등과 과업갈등을 최소화 하고 조직시민행동을 높일 수 있는 방안에 대한 다양한 자기개발 및 프로그램을 개발하고 종사원에게 제공하여 건실한 조직문화를 이루어야 하겠다.

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The Effect of a Librarian's Organizational Commitment and Organization Citizenship Behavior on Organizational Effectiveness (도서관사서의 조직헌신성과 조직시민행동이 조직효과에 미치는 영향)

  • Yu, Pyeong-Su;Choi, Heung-Sik
    • Journal of the Korean Society for information Management
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    • v.33 no.2
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    • pp.7-32
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    • 2016
  • This study aims to explore the effect of a librarian's organizational commitment and Organization Citizenship Behavior (OCB) on organizational effectiveness in libraries. The following conclusions were drawn from the research procedures and data analysis. First, the librarian's organizational commitment make no difference by age level. The librarian's organizational commitment makes no difference by career. The librarian's organizational commitment and organization citizenship behavior make no difference by employment status. Second, the highest correlation is maintain commitment factor and all of the commitment. The second high correlation is sportsmanship behavior factor and all of the organization citizenship behavior. The third high correlation is conscientiousness behavior factor and all of the organization citizenship behavior. Third, the organizational effectiveness is affected 13.4% by a librarian's organization citizenship behavior, 5.6% by librarian's organizational commitment.

Analysis on the Effect of Incentive Gap of Teacher's Merit-pay on Organizational Commitment and Organizational Citizenship Behavior (교사의 교원성과급 등급이 조직몰입 및 조직시민행동에 미치는 영향)

  • Lee, Jaewoon;Kang, Kyungseok
    • CBNU Journal of Education Research
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    • v.37 no.1
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    • pp.47-66
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    • 2016
  • The purpose of this study is to examine the analysis on the effect of incentive gap of teacher's merit-pay on organizational commitment and organizational citizenship behavior. The study verified the hypothetical path model and analyzed the effects of incentive gap of teacher's merit-pay, organizational commitment and organizational citizenship behavior. The subjects of the study are 762 elementary and secondary school teachers. The results of the study are as follows: Firstly, it was found that there are significant correlations among incentive gap of teacher's merit-pay, organizational commitment and organizational citizenship behavior. Secondly, incentive gap of teacher's merit-pay affects organizational commitment and organizational citizenship behavior. Lastly, S grade teachers of teacher's merit-pay are more organizational commitment and organizational citizenship behavior level were higher than A and B grade teacher. Therefore teacher's merit-pay have positive impacts to the teachers.

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The effects of a Leader's organizational citizenship behavior(OCB) on subordinates' interpersonal citizenship behavior(ICB) and job stress: Leader-Member Exchange(LMX) as a mediating variable (리더의 조직시민행동이 조직구성원들의 사람중심 시민행동과 스트레스에 미치는 영향: 리더-구성원 교환관계의 매개효과를 중심으로)

  • Moon, JeeYoung;Lee, JungHun
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.21 no.5
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    • pp.230-239
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    • 2020
  • The purpose of this study was to examine how a leader's organizational citizenship behavior (OCB) affects subordinates' interpersonal citizenship behavior (ICB) and job stress levels. A leader's OCB involves taking-charge behavior, loyal boosterism, and the industry. We hypothesized that leader-member exchange (LMX) would mediate the relationship between leader's OCB and subordinates' ICB and job stress level. We tested the model using a sample of 293 employees from different organizations from September 2019 until November 2019. We conducted confirmatory factor analyses of the variables and analyzed the data by using structural equation modeling. We also conducted a CFA to assess the fit of a three-factor model for the leader's OCB items. Empirical findings show that LMX fully mediated the effect of leader's OCB on employees' ICB and job stress level. Leader's OCB had a positive effect on LMX. Moreover, LMX had a positive effect on employees' ICB but had a negative effect on job stress. We found support for our hypotheses that leader's OCB is positively related to ICB but negatively related to job stress, and this relationship is mediated by LMX. We discuss limitations, implications for practice, and future research.

Effect of Transformational Leadership on Passion, Innovative Behavior and Organizational Citizenship Behavior (변혁적 리더십이 열정, 혁신행동 및 조직시민행동에 미치는 영향)

  • Kim, Chang-Joong
    • The Journal of the Korea Contents Association
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    • v.14 no.11
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    • pp.871-882
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    • 2014
  • The purpose of this study was to identify the effect of transformational leadership on passion, innovative behavior and organizational citizenship behavior in the jewelry companies. The results indicate that transformational leadership makes significant influence on employees' passion in order of intellectual stimulation, individual consideration and charisma. Furthermore, employees' passion also makes significant positive influence on both employee's innovative behavior and organizational citizenship behavior. It is also found that charisma, individual consideration and intellectual stimulation of transformational leadership has indirect impact on innovative behavior and organizational citizenship behavior through the passion. It is expected that the results of this study will make a contribution to the improvement of competitiveness in the jewelry companies by suggesting a new viewpoint regarding how transformational leadership work to motivate employees' passion, innovative behavior and organizational citizenship behavior in the jewelry companies.

Impact of Perceived Organizational Justice on the Organizational Citizenship of Civil Servant's (공무원이 인지하는 조직공정성 요인이 조직시민행동에 미치는 영향)

  • Jung, Seok-Hwan
    • The Journal of the Korea Contents Association
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    • v.13 no.2
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    • pp.244-253
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    • 2013
  • This research explores the impacts on the recognition of organizational justice for public employees organizational citizenship behavior during the public-sector reformation. Research results are summarized as follows. The first, the job satisfaction and organizational citizenship behavior of public employees relate with procedural justice, interactional justice. but distributive justice not impact. The second interactional justice relations impact organizational citizenship behavior. The third, job satisfaction does the intermediate role between the organizational justice and organizational citizenship behavior of public employees. These result contribute to the explanation of how public employees organizational citizenship behavior work in the public sector reform process.

The Effects of Compassion experienced by defectors on Job Performance and organizational citizenship behavior : Mediating Effect of Deep Acting (탈북민들이 경험하는 컴페션이 직무성과와 조직시민행동에 미치는 영향: 심층행동의 매개효과)

  • Ko, Sung-Hoon
    • Journal of Digital Convergence
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    • v.16 no.11
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    • pp.177-183
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    • 2018
  • The purpose of this study is to examine the effects of compassion experienced by defectors on deep acting in organization and secondly to demonstrate the effect of deep acting through compassion on job performance. Third, the purpose of this study is to examine the effects of deep acting on organizational citizenship behavior. Fourth, we examine the mediating effect of deep acting in the relationship between compassion and job performance. Finally, we try to demonstrate the mediating effect of deep acting in the relationship between compassion and organizational citizenship behavior. As a result of this study, it was proved that compassion experienced by defectors has a positive effect on deep acting and that deep acting has a positive effect on job performance and organizational citizenship behavior. In addition, all hypotheses were supported by the findings of research on the mediating effect of deep acting in the relationship between compassion and job performance, and compassion and organizational citizenship behavior. Thus, this study implies that the defectors who need compassion in the organization improve their job performance and increase organizational citizenship behavior through deep acting.

Relation among Organization Citizenship Behavior, Organization Commitment and Customer Orientation of Casino Employees (카지노 직원의 조직시민행동, 조직몰입 및 고객지향성 간의 관계)

  • Lee, Jin-Young;Lee, Chae-Eun
    • The Journal of the Korea Contents Association
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    • v.12 no.2
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    • pp.429-438
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    • 2012
  • The purpose of this study was to investigate the effects of organization citizenship behavior of casino employees and organization commitment, organization commitment and customer orientation, organization citizenship behavior and customer orientation. In order to analyze data of this study, a questionnaire survey was conducted with employees of casino in Gangwon-do. This study considers organization citizenship behavior of casino employees and examines the method of enhancement of organization citizenship behavior, organization commitment and customer orientation for development of casino industry. The results of the study were as follows. First, organization citizenship behavior had a statistically significant effect on citizenship, sportsmanship. Second, organization commitment had a statistically significant effect on customer orientation. Third, altruism and sportsmanship had statistically significant effects on customer orientation, citizenship had a statistically significant effect on satisfaction of customer need, conscientious action had a statistically significant effect on customer reception service.

A Study of the relationship of Empowerment Leader Behavior and directed of individual and organization OCB (임파워먼트 리더 행위와 개인 및 조직지향 조직시민행동의 관계에 관한 연구)

  • Ku, Seung-Deug;Lee, Sun-Kyu;Kang, Eun-Gu
    • Journal of Digital Convergence
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    • v.15 no.11
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    • pp.155-165
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    • 2017
  • This study divides organizational citizenship behaviors into two dimensions, organizational and individual, in order to clarify the out-role behaviors of organizational members more specifically. In addition, we selected Empowering leadership as an input factor that can lead to organizational citizenship behavior and examined the mediating role of trust. To accomplish this purpose, the authors conducted a survey of employees in manufacturing companies in the Daegu-Gyeongbuk region and the hypothesis was verified through structural equations model. The results of the study are as follows. Empowering leadership has a significant positive impact on OCB-O and OCB-I. Also, Trust has been found to partial mediate effect the relationship between empowering leadership and OCB_O and OCB_I. The results of this study will be specific guidelines for inducing organizational citizenship behavior in organizations, and will further expand the scope of research into organizational citizenship behavior.