• Title, Summary, Keyword: 서비스시설 평가

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The Development and Application of the Service Evaluation Indicators of Transfer Facilities in the High-speed Railway Stations (고속철도역 환승시설 서비스 평가지표 개발 및 적용)

  • Kim, Cheol-Sun;Kim, Sigon;Kim, Jung-Hwan
    • Journal of The Korean Society of Civil Engineers
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    • v.28 no.4D
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    • pp.533-538
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    • 2008
  • The introduction of KTX (Korea Train Express) has brought an historic change to the overall transit system in Korea. The high-speed railway stations in particular are expanding the scope as public transit centers. However, it is evident that the evaluation on the high-speed railway stations had not been performed successfully thus far. The most important element of the evaluation is the connectivity of the departure point to the arriving stations and also the internal transfer service stations. We developed the service evaluation indicators of transfer facilities in the high-speed railway stations. The indicators are comprised of the level of service (LOS), the propriety of allocation, and the quality of information throughout the facilities in the centers. We examined the 7 stations in Korea that are currently in operation and standardized the methodology of the evaluation process by applying the indicators suggested in this study.

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Development of ANSP Safety Maturity Survey Model for Enhancement of Air Traffic Service (항행 서비스 향상을 위한 항행시설 안전성숙도 평가 모델 개발)

  • Park, Dam-yong
    • Journal of Advanced Navigation Technology
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    • v.20 no.2
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    • pp.141-147
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    • 2016
  • Stable and reliable air traffic service is required for users (aircraft pilot, air traffic controller, airlines and public) through enhancing capability related to airport operation and continuously improving air navigation system. ASMS (air navigation service provider (ANSP) safety maturity survey) is to determine the level of management and safety requirement such as organization, risk, policy, process, training and environment in Air traffic service field. We designed and developed the survey (26 study areas of management part and 23 study areas of safety part) considering global best practices (Eurocontrol and FAA) and customizing domestic circumstances with quantitative level assessment regarding management and safety issue of Air navigation system. The survey enables the performance of Air navigation system to enhance and prevents from occurring accident or incident. Therefore, we provides best information with users as well as high quality Air traffic service.

The Mediating Effects of Care Work Appraisals Held by Care Workers in Elderly Care Facilities on the Relationship between Job Environment and Service Quality (시설요양보호사의 근무환경과 서비스 질과의 관계에서 돌봄노동 평가의 매개효과)

  • Kim, Su-Jeong
    • The Journal of the Korea Contents Association
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    • v.18 no.5
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    • pp.58-70
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    • 2018
  • This study aimed to investigate the positive and negative appraisals of care work held by care workers in elderly care facilities and to analyze the mediating effect of care worker's appraisals of care work on the relationship between job environment and service quality. For the purpose of the study, the data were collected from 298 care workers by using non-random and purpose sampling method. The results of the study showed job environment was a significant predictor in explaining in the variances of care work appraisal and service quality. In addition, care worker's positive and negative appraisals of care work were statistically significant mediators in the association of between job environment and service quality. Finding of the study indicated that service quality could be improved by not only improving job environment but also strengthening care worker's positive appraisal of care work. Finally, based on the findings of the study, implications and limitations of the study were discussed.

A Service Facilities Evaluation of Inland River Cruise Ship by Pre-Post Comparison Based on IPA Methods (IPA분석방법에 의한 내륙연안 크루즈선의 서비스시설 사전-사후 비교 평가)

  • Wang, YiJue;Zhang, YunYao;Park, Keun-Soo
    • The Journal of the Korea Contents Association
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    • v.19 no.9
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    • pp.521-534
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    • 2019
  • From the day of luxurious inland river cruise ship started in Chongqing, China, the controversy is continuous; some people think those luxurious cruise ships on inland river might reduce the experience to enjoy the scenery of the Three Gorges, while some people think, which could improve the experience. In the study, the service facilities provided by luxurious inland river cruise ship will be evaluated by Pre-Post comparison based on IPA methods. After a review of the service facilities provided by luxurious inland river cruise ship running on Three Gorges areas. The tourists who would take the trip were asked to fill an questionnaire to examine the desired service facilities performance, which represents the highest level of the service facilities of the cruise ship that is expected by customers. After the trip, they were asked again to fill another questionnaire to examine the importance of service facilities and the performance of service. Pre-Post comparison would be examined to tell whether there is any change between pre and post experience. IPA would be used to evaluate the service facilities provided by inland river cruise ship. At last, some strategic suggestions to the development of inland river cruise ship are made.

Convergence Models of Evaluation Systems for Social Welfare Facilities (사회복지시설 평가제도의 융합모형)

  • Song, Min-Seok
    • Journal of the Korea Convergence Society
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    • v.6 no.5
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    • pp.115-122
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    • 2015
  • The social welfare facilities are trusted by the government for the development of appropriate welfare services and their delivery systems. They aim to provide people with professional social welfare services and, for this purpose, they develop ways to effectively operate facilities and to deliver the services efficiently. So far, the five consecutive evaluations based on the Social Services Act have suggested the effective and systematic ways of operating social welfare facilities. Through these efforts, they established an important basis for the balanced development and further advancement of social welfare facilities. Nevertheless, people have continually pointed out problems concerning the evaluation system of social welfare facilities. Accordingly, these problems have the necessity of investigation for reformed directions by means of effective control and evaluation system for the operation of social welfare facilities. Therefore, this study aims to suggest convergence models for improving the social welfare facilities evaluation system.

Cognition on Quality of Childcare-center between Mothers and Directors (보육시설의 질에 대한 어머니와 보육시설장의 인식 비교)

  • Kim, Hye Gum
    • Korean Journal of Childcare and Education
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    • v.6 no.2
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    • pp.135-154
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    • 2010
  • This study was to explore the cognition of mothers and directors about the quality of childcare centers and analyze the differences of cognition of two groups. The subjects were 166 mothers and 178 directors in Gwanak-gu, Seocho-gu, Dongjak-gu in Seoul and Suweon-city, Anyang-city in Gyeonggi-do. The instrument of this study was the questionnaire on the quality of childcare center developed by researcher. The collected data were analyzed using t-test in SPSS 12.0 program. The major findings of this study were as follows: First, mothers evaluated that process area was the most important area, followed by service and structure area. Second, directors evaluated that process area was the most important area, followed by structure and service area. Third, directors evaluated overall quality of childcare center higher than mothers.

공공 마리나의 조성과 서비스시설 도입방안에 관한 연구

  • Hong, Jang-Won
    • Proceedings of the Korean Institute of Navigation and Port Research Conference
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    • pp.211-213
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    • 2012
  • 해양관광.레저산업을 신상정동력으로 육성하기 위한 국가정책의 추진을 위해서는 공급정책에 부합되는 기반시설의 정비가 요구된다. 이 연구에서는 해양레저활동의 기반시설여건이 되는 마리나의 도입방안을 검토하였다. 이를 위하여 국내 마리나 여건 평가를 토대로 마리나의 서비스 기능과 더불어 해양레저활동의 대중화 촉진을 위해서 도입되어야 하는 공공마리나의 역할, 기능을 제시하였다.

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Developing a Performance Measurement Index of Convenient Facilities Facilitation Project for People with Disabilities in Gyeongsangbukdo: Application of Logic Model (경상북도 장애인편의시설설치촉진사업 성과관리 평가지표 개발연구: 논리모형을 적용하여)

  • Song, Inuk;Won, Seojin;Kim, Donghwa
    • The Journal of the Korea Contents Association
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    • v.19 no.5
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    • pp.115-127
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    • 2019
  • This study aims to address the needs and effectiveness of performance measurement system for convenient facilities support project for people with disabilities performed by local government. In addition, it is also to develop performance measurement index based on logic model. The researchers conducted literature review and focus group interview to develop the performance measurement index. Then, through the project managers and related professionals, the researchers tested validity of the measurement. The final measurement consisted of 38 questionnaires in 8 sectors. With this performance measurement system, we expect to establish rationalization of overall disability services. Also the theoretical framework and approach of performance measurement will be applicable to diverse public social service sectors.

Structural Equation Model for Bus Service Evaluation (버스의 서비스평가 구조모형에 관한 연구)

  • 김갑수;도군섭;권대우
    • Journal of Korean Society of Transportation
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    • v.20 no.7
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    • pp.135-142
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    • 2002
  • 본 연구에서는 2개의 사례지구에 대한 설문조사를 통해 서비스평가 구조모형을 개발하였다. 모형의 가설로서 요인분석과 신뢰성 분석 등을 통해 구성된 '질적서비스에 대한 인식', '이동성에 대한 인식 '환승에 대한 인식', '경제성에 대한 인식'이란 인지서비스(Perceived service)를 나타내는 4개의 잠재변수는 '개인속성'과 '교통특성'이란 잠재변수의 영향을 받으며, 상호 구조적인 관계를 가지고 전반적인 만족도로 대표되는 '서비스평가'에 영향을 미친다고 가정한다. 모형추정결과, 기초적합지수(GFI)가 상인·월성 0.864, 지산·범물 0.807로 나타났고, 조정 적합지수 (AGFI)는 상인·월성 0.823. 지산·범물 0.759로 나타나 적합성은 대체로 양호하다고 할 수 있다. 또한 두 지역 모두에 있어서 잠재변수 간이나 잠재변수와 관측변수간의 인과계수의 유의성도 2, 3개의 인과계수를 제외하면 모두 5% 유의수준에서 유의한 것으로 나타나 전체적으로 모형이 타당하다고 판단된다. 상인·월성의 경우, 운전기사에 대한 인식치가 '서비스평가'에 미치는 영향력이 가장 크며, 요금수준과 더불어 직접적으로 '서비스평가'에 영향을 미치고 있다 기타 편리성, 쾌적성, 시설 및 운영성이 중요한 원인으로 작용하고 있다는 것을 시사하고 있다. 지산·범물의 경우, 쾌적성, 시설 및 운영성, 편리성이 '서비스평가'에 직접적으로 큰 영향력을 미치고 있다. 특히 이러한 '질적서비스에 대한 인식'은 버스의 현행 요금수준과 대기시간에, 그리고 유의성이 높다고 할 수 없지만 이용자의 연령과 버스이용빈도에 영향을 받고 있는 것으로 나타났다.

A Study on the Determinants Which Influence on Evaluating the Silver Welfare Facilities (노인복지시설평가에 영향을 미치는 요인에 관한 실증연구)

  • Hyun, Dai-Cheon;Lee, Sung-Hwan
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.9 no.2
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    • pp.515-522
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    • 2008
  • This study is to search the determinants which influence on evaluating the silver welfare facilities, of which data for this study were collected from the survey on the evaluation of social welfare facilities which were enforced by the Ministry of Health and Welfare in 2006. As the results, all the factors for the management of those facilities, such as facility and environment, management of organization and human resource, service quality, and community relation, influences significantly on silver welfare facility. Among the factors, the development of service quality should be taken care of, since service quality strongly explains the result of evaluation through the regression analysis. In regard of the fundamental factors, the juridical fund itself has no influence on the evaluation of the institutes, while the patronage fund for the facilities has significant influence on silver welfare facilities except elderly housing. However, the fundamental support from government has negative influence on the facilities for specialized nursing.