• Title, Summary, Keyword: 공공도서관 평가

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A Study of the Public Library Evaluation Index for Customer Satisfaction (고객 만족을 위한 공공도서관 평가지표에 관한 고찰)

  • Ryu Byeong Jang
    • Journal of Korean Library and Information Science Society
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    • v.35 no.3
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    • pp.321-339
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    • 2004
  • The basis of public libraries as a service organization dependes on the customer's needs and expectation. Recently, public libraries have faced an existence crisis attacked from the development of Internet and the various cultural programs of other organizations. Thus, public libraries required continuos effort in order to get the existence necessity from community and customers. This paper investigates and compares with the public Service Charter provided a customer oriented public service, public library evaluation indexes by the Ministry of Culture & Tourism Gyeonggi Province, and a public satisfaction survey by Seoul Metropolitan. Thus this paper can provide the basis materials fur future public library evaluation.

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A Study on the Assessment Model of Intellectual Capital of the Public Library (공공도서관 지적자본 평가모형에 관한 연구)

  • Chang, Woo-Kwon;Park, Seong-Woo
    • Journal of Korean Library and Information Science Society
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    • v.43 no.1
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    • pp.371-397
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    • 2012
  • This research works out a design for the assessment model of intellectual capital of the public library based the intellectual capital and assessment index. The public library is created by the intellectual & social capital through knowledge & information service. This study presented core competencies and index and was examined on applicability the assessment model in the public libraries. The result of this research was looked forward to help to index of quantitative and qualitative assessment in values and competencies for libraries' environment.

Developing and Applying the Evaluation Measures for Public Library Service to Children (어린이도서관 및 공공도서관 어린이서비스를 위한 평가지표의 개발과 적용)

  • O, Dong-Geun;Kim, Jong-Seong;Choe, Seong-Yeol;Yeo, Ji-Suk;Park, Sang-Hu
    • Journal of the Korean Society for Library and Information Science
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    • v.41 no.4
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    • pp.365-385
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    • 2007
  • This study develops a set of measures for public library services to children. It is designed to use both measures for library service quality including personnel, library materials and resources. spaces for the service, and other services. and those for library customer satisfaction on equal basis. It specifies 23 scales for 4 each dimensions of measures for service quality, based on the suggestions both from the consulting members of specialists and from the personnel of the National Library for Children and Young Adults. and from the results obtained from the analysis on the questionnaires from the public librarians to children and researchers in this fields. This measures were testified by applying to 18 sample libraries.

A Study on the Web Accessibility Evaluation of Public Libraries in Seoul (서울시 공공도서관 웹 접근성 평가에 관한 연구)

  • Kang Soon Hee
    • Journal of the Korean Society for Library and Information Science
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    • v.39 no.2
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    • pp.237-258
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    • 2005
  • Internet Website has become part of daily life. The public library tends to use the website for the information service and the public relations as well. This study aims to evaluate the Web Accessibility for improving universal services in five public libraries website, Seoul Area. Accessibility testing are used two method, that is A-Prompt analysis and HTML Validation Evaluation. The results of evaluation showed that they have been in error. Finally this study well be used for web accessibility in library website.

A Study on the National Public Library Statistics Program to Improve Statistics Items and Collection System (공공도서관 통계 항목의 설정과 수집 방법의 개선을 위한 연구)

  • Cha, Mi-Kyeong
    • Journal of the Korean Society for Library and Information Science
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    • v.36 no.2
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    • pp.73-87
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    • 2002
  • Public library statistics can be a useful tool for measuring public library resources and services and also supporting management process including planning and policy development. This study attempts to present an advanced national public library statistics system to report accurate description of public library situation. Main user groups and useful areas of public library statistics were identified through literature review, and the emerging trends of public library statistics systems at the national and international levels were summarized. Current public library statistics system, annually collected and published by the Korean Library Association, was analyzed and ways for the improvement were suggested particularly in the aspects of validity, reliability, consistency, currency, and utility.

A Study on Customer Satisfaction Framework for Public Library Services (공공도서관 서비스 고객만족도 평가체계에 관한 연구)

  • Kim Sun-Ae
    • Journal of Korean Library and Information Science Society
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    • v.37 no.3
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    • pp.193-208
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    • 2006
  • The customer satisfaction. which is close with the loyalty, rate of disconnection and re-purchase and the new customer creation is important in point of the enterprise performance measurement system. There have been a number of studies that applied different models in other to assess the customer satisfaction of public and non-public area. But the general evaluation models which are existing can't consider the discrimination characteristic of different types of products or services. And these models didn't reflect the quality of the Internet environment of the public library service which appears newly. This study delved into literature of library service and customer satisfaction evaluation and suggest the classification system of public library service and the evaluation model of customer satisfaction for public library.

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A Study on the Perception of Librarians on the Usefulness of Measures in Public Library Operation Assessment: in the 2008 Korean Library Operation Assessment (공공도서관 평가지표 유용성에 대한 사서들의 인식에 관한 연구 - 2008년 전국 도서관 운영평가 중 공공도서관 평가지표를 중심으로 -)

  • Yoon, Myung-Hee;Kim, Gi-Yeong
    • Journal of the Korean Society for Library and Information Science
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    • v.43 no.3
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    • pp.221-245
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    • 2009
  • In this study, we investigate the usefulness of the measures of the 2008 Korean Public Library Operation Assessment as perceived by librarians in practice using a survey. The survey was answered by librarians in large, medium, and small-sized libraries managed by local autonomous bodies and in large-sized libraries that belong to local education authorities. The survey results show that whereas the usefulness of items was higher in planning area and those items that can be easily counted, and usefulness of items in human resources and facilities was lower. There are no significant results in differences by library size and by the characteristics of librarians. Based on the results, we suggest a direction for the improvement of the Korean Public Library Operation Assessment.

Development of the Evaluation Indicators for Universality of Public Library Services: Based on Universal Design Principles (유니버설디자인 원리에 기초한 공공도서관 서비스의 보편성 평가지표 개발)

  • Kim, Bo-Il;Kim, Jong-Ae
    • Journal of Korean Library and Information Science Society
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    • v.44 no.2
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    • pp.137-165
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    • 2013
  • For public libraries to deliver appropriate information to various types of users in information society that allows people to access and use a variety of information, it is necessary to provide services applying the universal design principles in terms of universality. The purpose of this study is to develop the evaluation indicators for universality of public library services, which apply universal design principles to evaluate if public libraries provide appropriate services that meet their original purpose. The final 'Evaluation Indicators of Universality of Public Library Services' consist of six evaluation areas and 41 evaluation contents in 10 evaluation items. Each evaluation content is categorized into a relevant factor among five universal design applicable factors (Universality, Convenience, Recognition, Safety and Economic Feasibility) according to its characteristics.

A Study on the Outcome Indicators for Measuring Public Libraries´ Impact on the Community (공공도서관의 지역사회에 대한 영향력 평가 지표 개발에 관한 연구)

  • Cha, Mi-Kyeong
    • Journal of the Korean Society for Library and Information Science
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    • v.37 no.4
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    • pp.311-328
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    • 2003
  • Outcome indicators measuring public libraries´ impact on the community and individual community members have a great utility on the accountability improvement better management and role enhancement. This study identifies such areas of demonstrating public library impacts as economic value, social contribution, and information literacy, by literature review. A framework pertinent to develop public library outcome indicators is suggested for implementing outcome based evaluation in an individual public library´s environment.

A Study on the Improvement in Evaluation Indicators of Public Libraries (공공도서관 운영평가지표의 개선 내용에 관한 연구)

  • Kim, Hong-Ryul
    • Journal of Korean Library and Information Science Society
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    • v.44 no.2
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    • pp.77-95
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    • 2013
  • This study was to investigate the usefulness of the measures of the Korean Public Library Operation Assessment. The analyzed data were collected through a fulfillment degree of the evaluation indicators and the opinions of librarians for public libraries evaluation indicators. Same time, the comparative analysis of public library statistical indicators and evaluation indicators was performed. Based on the results of the analysis, I was selected assessment items that need to delete and modify. The improvements proposed in this study will provide a direction for the improvement of the Korean Public Library Operation Assessment. And may be applied to improve the process of the public library evaluation.