• Title/Summary/Keyword: 공감

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A Study on Antecedents and Consequences of Empathy Ability of Service Employee (서비스 제공자 공감능력의 영향요인과 결과요인에 관한 연구)

  • Kim, Yu-Kyung
    • Management & Information Systems Review
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    • v.34 no.1
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    • pp.121-142
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    • 2015
  • This study focused on finding how to raise the positive effect of a service employee on the organization by strengthening his sympathetic feeling at the position of business, not the position of customer and how to reduce the negative effect. The specific objectives of the study are: First, the effect factors of the empathy abilities (cognitive empathy, emotional empathy) of a service employee are largely classified as the social support (supervisor support, co-worker support) to the service employee and the self-soothing ability. Therefore, this study tries to verify the relationship between the self-soothing ability, and social support and empathy which are preceding factors of the empathy of a service employee. Second, it also tries to verify the relationship between job stress and empathy ability(cognitive empathy, emotional empathy) of a service employee. As a result of the verification of the study hypothesis, first, the social support was distinguished as supervisor support and co-worker support, and the empathy ability was distinguished as cognitive empathy and emotional empathy. As a result of verifying the relationship between social support and empathy ability, the supervisor support did not have a positive effect on cognitive empathy while the co-worker support did have a positive effect of cognitive empathy. The supervisor support had a positive effect on emotional empathy and the co-worker support had a positive effect on emotional empathy. Second, the self-soothing ability of a service employee had a positive effect on empathy ability and a positive effect on both cognitive empathy and emotional empathy. Finally, the empathy ability(cognitive empathy, emotional empathy) of a service employee was shown to have a negative effect on the job stress of a service employee.

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An Exploratory Study on the Continuity of Consumer Empathy Response -Can Consumer Empathy Response expand on a Self-empathetic basis?- (소비자 공감반응의 연속성에 관한 연구 -소비자 공감반응은 자기 공감적으로 확장할 수 있는가?-)

  • Ock, Jung-Wo
    • Management & Information Systems Review
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    • v.39 no.1
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    • pp.75-91
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    • 2020
  • The purpose of this study is to examine the application of in-depth interviews in terms of exploration on the basis of the theoretical basis of various aspects of consumer empathy, and the question of whether the consumer can expand to the process of self empathy. Most studies related to consumer empathy divide the responsive dimension of consumer empathy into rational and emotional dimension based on empathy theory, and look at the empathic response perceived by consumers to the stimulus presented from the current point of view. In this study, however, we want to go one step further and confirm that the consumers themselves can ultimately go to the self-empathy stage by forming a creative street of reproduction and redevelopment. As a result of exploratory research through in-depth interviews, it was indirectly confirmed that consumer's empathetic response to specific marketing stimulus exists at the level of creative and self-empathetic as well as the emphasis of previous studies. Based on these findings, this study confirmed that consumer empathetic responses could go beyond a single dimension to form a multidimensional structure and move toward an expanded structure of empathic self-creation. This suggests that consumers' empathic responses should be grasped in terms of continuity of empathic responses rather than explained in a specific dimension. Although this study is meaningful as an early research of exploratory nature, it is necessary to supplement various content validity and refine the research method through subsequent studies. This study is expected to expand the understanding that consumer's empathy can be extended to other people's empathy and to be self-empathy.

The Effects of Repeated Pain Measurement to Injury Pictures on Cognitive and Affective Empathy in Medical Students (통증사진에 대한 반복적 통증평가가 의대생의 인지적 공감과 정서적 공감에 미치는 영향)

  • Lee, Sang-Kwon;Chun, Kyung-Ju;Chang, Chulhun L.;Kim, Sung-Soo
    • The Journal of the Korea Contents Association
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    • v.17 no.1
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    • pp.402-411
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    • 2017
  • To develop a more efficient computer-based empathy program that enables medical students to increase their empathy levels, and to test its applicability to medical students. We developed PACP (the Pain Assessment Computer Program) for measurement of medical students' levels of recognition of another's pain. An empathy questionnaire was administered to 145 medical students before and after the PACP. In the high empathy group, the scores for cognitive empathy increased significantly after completion of the PACP, while affective empathy scores showed no significant change. In contrast, in the low empathy group, both cognitive and affective empathy scores increased significantly after the PACP. The PACP effectively increased cognitive empathy for the high empathy group, and increased both cognitive and affective empathy, particularly for the low empathy group. Given the fact that existing empathy education programs are time-consuming and costly, and the demand for more efficient empathy education is high, the PACP as a useful tool can be applicable to medical students, particularly those with low empathy in order to enhance their empathic abilities within a short period of time.

Tasks of Christian Education for Developing Empathic Sensibility Ability of Women in Artificial Intelligence Era (AI시대 여성의 공감적 감성 함양을 위한 기독교교육의 과제)

  • Kim, Nanye
    • Journal of Christian Education in Korea
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    • v.62
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    • pp.11-41
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    • 2020
  • This study is to suggest the tasks of Christian Education for developing empathic emotional ability of women in AI era through examining the meaning of empathic sensibilization and the examples of women overcoming the hardships of their times and bringing about change. Empathic sensibility is becoming a issue and empathy is emphasized in AI era. Because empathy is becoming a big support in overcoming hardships, and empathic emotion is showing human dignity, equality, service, devotion and consideration and so is forming a global community living together. And on investigation of the examples of women overcoming the hardships of their times, I found that as a woman with a sense and thought, as a historical human being, not as a gender, the tasks of Christian Education for developing empathic sensibility ability of women in AI era will be effort to be yourself, theological identity reestablishment of women and developing insight to read the times.

Converged Influencing Factors on Compassion Competence in Clinical Nurses (임상간호사의 공감역량에 미치는 융합적 영향요인)

  • Lee, Hyea-Kyung
    • Journal of the Korea Convergence Society
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    • v.6 no.5
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    • pp.15-22
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    • 2015
  • The purpose of this research is to analyze converged factors affecting compassion competence in clinical nurses. This is a descriptive correlation research to examine converged factors affecting compassion competence of clinical nurses. Research objects are 233 nurses working in three general hospitals located in Chungnam province, and who understand the purposes of this research and agree to participate in this research. To analyze the data, descriptive statistics, t-test, ANOVA, Pearson's Correlation Coefficient, and stepwise multiple regression analysis were used. The variable which has the greatest effect on compassion competence was compassion satisfaction, followed by clinical experience, compassion fatigue, with those 3 variables explaining 34.4% of compassion competence. Therefore it is necessary to develop specific education programs to improve compassion competence of nurses. Since the explaining power of three variables to compassion competence is 34.4%, it is necessary to add more meaningful variables to explain compassion competence of clinical nurses.

A Study on the relationship between Psychological stress, Compassion fatigue, Compassion satisfaction, and burnout of cyber counselors (사이버상담자의 심리스트레스, 공감피로 및 공감만족, 소진의 관계에 대한 연구)

  • Sung, Mi-Kyoung;Park, Sung-Hee
    • Journal of the Korea Convergence Society
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    • v.12 no.1
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    • pp.231-242
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    • 2021
  • The purpose of this study was to investigate the degree to which cyber counselors' psychological stress, Compassion fatigue and Compassion satisfaction affect exhaustion. 82 cyber counselors were surveyed, and 5 interviews were conducted. As a result of analysis to find out the degree of influence on exhaustion, it was found that Compassion satisfaction was a variable. In-depth interviews looked at the causes, consequences, and ways of overcoming exhaustion, and increased Compassion satisfaction, a positive emotion in the process of helping clients, lowers exhaustion, and shows that Compassion satisfaction is a protective factor to prevent exhaustion. Based on the research results, implications and limitations were discussed.

A Phenomenological convergence study on the empathic activity experience of the Compassion ward nurses (공감병동 간호사의 공감활동 경험에 관한 현상학적 융합 연구)

  • Rhee, Ka Young;Tak, Young Ran
    • Journal of the Korea Convergence Society
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    • v.8 no.7
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    • pp.47-62
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    • 2017
  • This study aimed to provide a convergent understanding of the change of compassion ward nurses in general hospital by analyzing their empathic activity in a subjective and collective way. The data collection was performed from July 21 to August 30, 2016; a total of 6 nurses deemed to have an empathic experience in the compassion ward were interviewed. The results were acquired using Giorgi phenomenological qualitative research methodology on 26 themes and 5 essential categories. The top five categories were as follows: empathy goal, empathy precedent factor, empathy facilitation factor, empathy obstacle factor, and changes after the experience of the compassion ward activity. Our results provide meaningful insights for a better understanding of the essence of empathic experience. Moreover, effective data management under the prospective program improving nurses' empathic abilities can provide high-quality nursing in the future.

A Study on the Empathy Competence of Adolescents Using Empathic Reading Based on Online Remote Classes (비대면 온라인 원격수업 기반의 공감독서를 활용한 청소년의 공감역량에 관한 연구)

  • Song, Jiae
    • Journal of the Korean Society for Library and Information Science
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    • v.55 no.1
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    • pp.541-565
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    • 2021
  • The study is aimed at designing an effective edutech platform based on online remote classes, and clarifying the effect of empathy competence of youths through the operation linked with the empathic reading program focusing on reading. To this end, after constructing the environment for education and drawing a class model based on components of edutech for remote classes on the basis of previous studies and elaborating the empathic reading education program, this study has been conducted for one semester for 107 students in 4 classes in their 1st grade at S middle school, Gyeonggi-do in order to apply them to fields. As a result of the study, the empathy reading program that a remote class model was applied has shown a meaningful difference among groups in cognitive empathy and emotional empathy, and it was found that there was a statistically meaningful difference between the two groups in total scores. Besides, the effect and meaning of adolescents' empathy competence have been verified through the remote empathy reading education and the empirical analysis, and the direction to develop the empathy reading program has been suggested for a solution to settle differences in students' learning due to COVID-19.

The Effects of Empathy on Self-Esteem and Subjective Well-Being (공감 (Empathy)이 자기존중감과 주관적 안녕감에 미치는 영향)

  • Heo, Jae-Hong;Lee, Chan-Jong
    • The Journal of the Acoustical Society of Korea
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    • v.29 no.5
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    • pp.332-338
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    • 2010
  • Previous studies have investigated the effect of empathy on relations. However, there have been few studies that found the effect of empathy on subjective well-being. This study aimed to investigate relations between empathy and subjective well-being. It was hypothesized that empathy had effects on subjective well-being in the mediation of self-esteem. Heo, J.H. and Lee, C.J. (2010) investigated the psychometric properties of EQ. However they did not do confirmatory analysis. So confirmatory analysis needs to be done in this study. Data was collected from 421 College student (male 192, female 225), and analyzed by SEM and path analysis. Results revealed that 3 factors model of EQ was proper, and EQ had effects on subjective well-being in the mediation of self-esteem. This suggested that empathy be a very important factor in our culture, and fulfillment of cultural task enhance self-esteem, which improve subjectve well-being. And cultural features should be considered in the study of empathy.

Measuring Consumer Empathic Response to Advertising Drama (소비자 공감반응 척도 개발: 이야기 광고를 중심으로)

  • Soh, Hyeonjin
    • The Journal of the Korea Contents Association
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    • v.14 no.11
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    • pp.133-142
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    • 2014
  • The purpose of the present study is to develop and validate the scale measuring consumer empathic response to advertising drama. Through a series of consumer surveys and factor analyses, the Consumer Empathic Response to Advertising Scale (the CERA scale) containing 11-Likert format items was developed. The CERA scale consists of three factors which are empathic understanding, identification, and vicarious emotional response. The CERA scale improves the content validity of the existing consumer empathy scales by including identification factor which has been ignored.