• Journal of the Korea Convergence Society
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• v.9 no.5
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• pp.99-104
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• 2018

The purpose of this study was to investigate the convergence factors affecting professional identity perceived by the emotional labor of clinical practice and self-esteem in some dental hygiene students. The questionnaire was conducted in 205 dental hygiene students from 3 university in Jeollanam-do area. The data were analyzed using SPSS 12.0. Professional identity correlated positively with self-esteem(r=0.366, p<0.01), negatively with emotional labor of clinical practice(r=-0.213, p<0.01). The convergence factors influencing professional identity were satisfaction level with majors(${\beta}=0.434$), self-esteem(${\beta}=0.236$) and emotional labor of clinical practice(${\beta}=-0.199$). The regression model explained 34.6% of professional identity. Therefore, to enhance professional identity in dental hygiene students, it is required to program development to improve satisfaction level of with majors, self-esteem and management of emotional labor of clinical practice.

• Journal of the Korea Convergence Society
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• v.9 no.8
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• pp.343-353
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• 2018

The purpose of this study was to identify the effects of clinical nurses' emotional labor and professionalism, and verify the moderating effects of social support on nursing performance. A survey was conducted with 230 nurses working in general hospitals using self-reporting questionnaires in Seoul. It was found that the number of years in current department, professionalism, social support, and deep acting of emotional labor were affecting nursing performance. Social support perceived by clinical nurses moderates the deep acting of emotional labor and it positively influenced nursing performance. Results of this study indicate that nurse managers should focus on increasing nurses' professionalism and social support, and create working environments where nurses do more deep acting of emotional labor in order to increase nursing performance. This study contribute nurse managers to recognizing the impact of emotional labor, professionalism, and social support on nursing performance. Practical programs for increasing clinical nurses' professionalism, social support and decrease emotional labor is required to be developed in further research.

• Journal of the Korea Convergence Society
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• v.10 no.8
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• pp.309-316
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• 2019

This study was examined to confirm the effect of emotional labor and social support on Job embeddedness in clinical nurses. The subjects were working in general hospitals over 300 beds in Gwangju area. The 197 data were analyzed by descriptive statistics, t-test, ANOVA, Pearson's correlation analysis, and hierarchical regression analysis. Deep acting(r=.290, p<.01) of emotional labor and supervisor support(r=.389, p<.01) and peer support (r=.160, p<.05) of social support were reported positively correlated with job embeddedness. Deep acting(${\beta}=.236$, p<.001) of emotional labor and supervisor support(${\beta}=.319$, p<.001) of social support were reported to have effect on job embeddedness. These findings suggest that in order to promote job embeddedness of clinical nurses, the strategies to improve deep acting of emotional labor and supervisor support of social support should be provided in clinical nursing field.

• Journal of Digital Convergence
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• v.18 no.5
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• pp.497-504
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• 2020

This study aims to examine the effects of emotional labor on burnout and to verify the mediative effect of job stress between emotional labor and burnout for educational welfare workers. To achieve these purpose, a survey was conducted on all 117 educational welfare workers working at elementary, middle and high schools in Gyoenggido. And then the results were analyzed by hierarchical regression and sobel test using SPSS 21.0 version. The results of study were as follow. First, emotional labor positively effects on burnout and job stress. Second, there is a mediative effect of job stress between emotional labor and burnout. Based on these results, practical implications were proposed to prevent and relieve burnout of educational welfare workers in terms of emotional labor and job stress.

• Proceedings of the KAIS Fall Conference
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• pp.401-405
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• 2012

우리나라의 서비스 직업에 대한 고용비중이 점차 높아지고 있는 동시에 여성의 경제활동도 함께 증가하는 추세를 보여주고 있다. 또한 현재 경영의 환경에 있어서의 소비자들은 기업과의 직접적인 대면과 함께 우량의 서비스 품질을 요구하는 경영환경의 시대에 있다. 각 기업은 차별화 전략으로서 최상의 서비스 제공을 통한 고객 만족 극대화에 초점을 맞추고 있으며 특히, 서비스 기업에서 추구하는 고객만족 또는 서비스 만족도가 기업의 경쟁우의를 결정짓고 기업의 이미지를 표현하는 중요한 요인으로 여겨지고 있다. 이러한 고객만족을 중시하는 기업과 조직의 목표에 의해 대부분의 고객센터의 여성 근로자들은 조직이 요구하는 감정표현의 규범에 의해 자신의 감정이나 느낌을 고객에게 연출하도록 강요받고 있다. 근로자의 기분과 감정과는 관계없이 고객에게 미소와 친절을 보내야 하는 고객센터 근로자들은 감정노동을 하고 있는 것이다. 이에 본 연구에서는 서비스 산업 중에서도 여성인력에 대한 의존도가 높은 고객만족센터(텔레마케터 or 전화상담원)에 근무하는 여성근로자를 중심으로 감정적 부조화에 따른 감정노동이 직무스트레스에 미치는 영향에 대하여 알아보고 연구 결과를 통해 고객센터의 여성근로자들의 인적자원관리 차원에서 감정노동에 대한 인지와 직무스트레스 조절을 통한 관리에 시사점을 제안하고자 한다.

• 한국사회정책
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• v.20 no.3
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• pp.141-170
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• 2013

The purpose of this study is to find out the relationship among the degree to provide emotional labor, personal relationship and the intent to stay of female care service workers. Specifically, this study focuses on the mediating effect of the personal relationship (client and agency relation). The path analysis and structural equation modeling analysis were performed on the collected data using SPSS18.0. and AMOS 8.0. And Sobel test conducted for examine the mediating effect. The results are the followings. First, the result of the analysis showed that agency relationship was an indirect factor as the partial mediating effect on relationship between the degree to provide emotional labor and the intent to stay for the care women workers. The result suggests that education utilizing various techniques and strategies to overcome the difficulty accompanied by emotional labor such as communication education and the government try to effort managing and controlling the agency which impact on the labor condition of care workers. Second, the government also tries to provide the trust and collaboration network system which construct a good relationship between the care worker and the agency.

• Journal of Digital Convergence
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• v.15 no.1
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• pp.255-266
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• 2017

This study is designed to know the influence of emotional labor and social support on burnout of clinical nurses. 199 nurses working in five general hospitals with more than 500 beds in Seoul were sampled. Mean scores for each category were 3.69 for burnout, 3.08 for emotional labor, and 3.44 for social support. There was statistically significant difference between burnout and demographic characteristics, in age, education level, position, and clinical career; there was statistically significant difference between emotional labor and demographic characteristics, in age, working unit and clinical career. Emotional labor was positively correlated with burnout and social support was negatively correlated with burnout. As a result, factor influencing burnout was emotional labor, age, and social support. This predictor accounted for 31.5% of variance in burnout. Therefore, it is necessary to establish strategies to reduce nurses' emotional labor and improve the awareness of social support.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.18 no.6
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• pp.356-365
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• 2017

This study was conducted to identify the degree and correlation among clinical nurses' interpersonal problems, emotional labor and professional self-concept and to examine the effects of interpersonal problems and emotional labor on professional self-concept. Data were collected through a self reported structured questionnaire of 150 clinical nurses using convenient sampling methods from August 2, 2016 to August 30, 2016. The mean score of interpersonal problems was 2.57 and the score of moving toward people was the highest. The mean score of emotional labor was 3.50 and the score of emotional expression frequency was highest. The mean score of professional self-concept was 2.54 and the score of communication was highest. Interpersonal problems were positively correlated with emotional labor(r=0.392, p<0.001), while professional self-concept was negatively correlated with interpersonal problems(r=-0.452, p<0.001) and emotional labor(r=-0.376, p<0.001). Stepwise regression showed that interpersonal problems had the greatest effect on professional self-concept(${\beta}=-0.377$, p<0.001), followed by $Age(yr){\geq}40$, Age(yr)>$30{\leq}40$, education level and emotional labor. These variables together explained 44% of the professional self-concept among clinical nurses(F=24.38, p<0.001). In conclusion, strategies for reducing interpersonal problems and emotional labor should be developed to improve professional self-concept of clinical nurses.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.21 no.4
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• pp.400-409
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• 2020

This descriptive research study investigated the mediating effect of positive psychological capital (PPC) on the relationship between emotional labor (EL) and job satisfaction (JS) of clinical nurses. The data was collected from 274 nurses working for two hospitals in the D city, Korea, from 7 Sep. 2016 through 23 Sep. 2016. General characteristics, EL, JS, and PPC were surveyed using structured questionnaires. Statistical analysis was performed using descriptive statistics, ANOVA, and stepwise multiple regression analysis with SPSS/WIN 21.0. The mediating effect of PPC on the relationship between EL and JS was tested using Baron & Kenny's 3-step hierarchical regression analysis. There were negative correlations between EL and JS (r=-.36, p<.001) and EL and PPC (r=-.25, p<.001) and a positive correlation between JS and PPC (r=.47, p<.001). In addition, the PPC, had a partial mediating effect (z=-3.44, p=.001) on the relationship between EL and JS. It is proposed, based on the results, to develop an organized intervention program that enhances job satisfaction by reducing emotional labor and strengthening positive psychological capital in clinical nurses.

• The Journal of the Korea institute of electronic communication sciences
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• v.10 no.11
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• pp.1297-1306
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• 2015

The introduction of multimedia 119-notification service utilizing smart devices causes firefighters to be more exposed to emotional labor. The purpose of this study is to investigate the effect of increased emotional labor of firemen on job satisfaction. As a result, the higher the emotional labor of firefighters is, the higher job stress (${\beta}=0.166$, p=0.000) and social support(${\beta}=0.540$, p=0.000) are. But job satisfaction tends to be lower(${\beta}=-0.136$, p=0.000). As they play an important role to protect the safety and property of citizens. their job satisfaction becomes the driving force of their duty. Therefore, we think that some systematic and substantial prevention curriculum to manage their emotional labor is required.