• Title, Summary, Keyword: 감정노동

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A Study on Emotional Labor, Emotional Burnout, Turnover Intention of Dental Hygienist (치과위생사의 감정노동, 감정소진, 이직의도에 관한 연구)

  • Jeong, Kyung-Yi;Han, Ok-Sung
    • Journal of dental hygiene science
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    • v.15 no.3
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    • pp.280-286
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    • 2015
  • The purpose of this study was to examine dental hygienist's emotional labor, burnout and turnover intention. Data were collected from 215 dental hygienists working at hospitals and dental clinics through self-administered questionnaire, and analyzed by statistical analysis using t-test, ANOVA, Pearson's correlation coefficient and multiple regression analysis. The main findings of the study are as follows: the higher the educational level of dental hygienists, and the bigger the size of dental institutions they work, and the lower the monthly income of dental hygienists, the higher the level of emotional labor of dental hygienists. Burnout was influenced on emotional labor and turnover intention. Emotion labor and turnover intention were influenced on burnout. Tenure under 5 years, five-day workweek (non), emotional burnout were found to have significant effects on the turnover intention. Dental hygienists were doing relatively high emotional labor, and it influences his burnout experience and turnover intention. It is needed to make the workplace better environment which can secure appropriate work load and rewards, and education programs etc.

Influence of Clinical Nurses' Emotional Labor on Happiness in Workplace (임상간호사의 감정노동이 직장에서의 행복감에 미치는 영향)

  • Ko, Jeong-Ok
    • The Journal of the Korea Contents Association
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    • v.13 no.4
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    • pp.250-261
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    • 2013
  • This study is designed to examine the influence of emotional labor on the happiness in workplace related with the atmosphere at their working place in the clinical nurses. Data were collected by questionaires from 312 clinical nurses who work in the general hospital in the city "J". In results, emotional labor was related significantly negative correlation with happiness in workplace. Individual differences explained 7.7% of the happiness in workplace and emotional labor explained additional 8.9% of the happiness with control of the individual differences of hierachycal regression, so that the explanatory power of this study was 16.6% (F=6.150, p<.001). According to these data it is necessary to change the employers recognition on the emotional labor of the nurses and to develop the programs which assist and manage the emotional labor of the clinical nurses, in terms of the human network in their working place.

The Influence of a General Hospital Nurse's Emotional Labor, Emotional Intelligence on Job Stress (일 종합병원 간호사의 감정노동과 감성지능이 직무스트레스에 미치는 영향)

  • Oh, kyung-mi;Kim, yun-jeong
    • Proceedings of the Korea Contents Association Conference
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    • pp.403-404
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    • 2013
  • 본 연구에서는 종합병원에 근무하는 간호사를 대상으로 감정노동과 감성지능이 직무스트레스에 어떠한 영향을 미치는지 알아보고자 한다. 본 연구에서 간호사들의 감정노동과 감성지능 변인들의 직무스트레스에 대한 분산 설명력은 31.9%였고, 회귀모형은 유의미한 것으로 나타났다(F=7.615, p<.001). 분석결과, 감정노동 변인 중 감정표현의 빈도는 직무스트레스에 유의미한 부(-)적 영향(${\beta}=.206$ p<.05)을, 감정표현 규범의 주의성은 유의미한 정(+)적 영향(${\beta}=.318$, p<.01)을 미치는 것으로 나타났으며, 감성지능변인 중 자기감정이해(${\beta}=.195$, p<.05)와 감정조절(${\beta}$=-.192, p<.05) 변인이 직무스트레스에 유의미한 부(-)적 영향을 미치는 것으로 나타났다. 이들 변인들의 상대적 영향력은 표준화계수(${\beta}$)를 통해 알 수 있듯이, 감정표현 규범의 주의성, 감정표현의 빈도, 자기감정이해, 감성조절 등의 변인 순으로 직무스트레스에 미치는 영향력이 큰 것으로 분석되었다. 이와 같은 결과를 통해, 간호사들이 직무스트레스를 낮추기 위해서는 환자들과 긍정적인 감정표현을 많이 하고, 간호사들이 병원의 감정표현 규범으로 인해 표현하지 못한 감정을 해소할 수 있는 방안이 필요하며, 자신의 감정에 대한 이해와 감성조절 능력을 기르도록 스스로 노력이 필요함을 알 수 있었다.

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The Effects of Emotional Labor on Job Satisfaction of Hotel Employees: Analyzing Moderating Effects of Emotional Intelligence (호텔종사자의 감정노동이 직무만족에 미치는 영향: 감정지능의 조절효과 분석)

  • Park, Kwang-Hi
    • The Korean Journal of Stress Research
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    • v.26 no.3
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    • pp.166-172
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    • 2018
  • Background: The aims of this paper is to investigate the moderating effect of emotional intelligence on the relationship between emotional labor and job satisfaction of hotel employees and to find a way to increase job satisfaction of them. Methods: This study is a cross-sectional empirical study conducted for hotel employees in Korea. A total of 314 completed responses were collected and analyzed. Hierarchical regression analysis was employed to test the hypotheses. Results: Emotional dissonance decrease job satisfaction, but emotional effort improves it. "Ability to understand emotion" and "ability to understand others' emotion" are moderating factors that increase job satisfaction joining with emotional effort. Conclusions: In order for hotel employees to be satisfied with their jobs, it is necessary to develop and implement an emotional intelligence improvement education program that can improve job satisfaction by positively moderating emotional labor.

A Study on the Emotional Labor of Apartment Security Guards (아파트경비원의 감정노동에 관한 연구)

  • Cho, Cheol-Kyu
    • Proceedings of the Korean Society of Computer Information Conference
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    • pp.173-174
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    • 2020
  • 이 연구는 선행연구를 바탕으로 아파트경비원에 대한 감정노동에 대한 경비원들의 경험을 통하여 나타나는 문제점과 이에 대한 효율적인 발전방향을 제시하는데 있다. 심층면담 범주와 결과 크게 3가지로 나누었으며 첫째. 경비원들이 인식하는 감정노동인식은 높은 것으로 나타났다. 또한 주민들의 욕설 및 인격모독에 따른 스트레스 증가로 인해 의욕저하로 이어져 왔다. 둘째, 열악한 근무환경에 따른 휴게시간이 보장되지 않으며 경비업무 외적인 업무를 더 많이 수행하는걸로 나타났다. 셋째, 입주민들의 경비업무에 대한 이해도가 낮았으며 수평적 관계가 아닌 갑을관계로 인식하는 경향도 나타났으며. 또한 거기에 따른 부당한 업무지시로 인해 높은 노동강도를 보이고 있는 것으로 나타났다. 따라서 법 개정을 통하여 인권에 사각지대에 놓인 아파트경비원을 보호할 장치가 마련되어야 할 것으로 판단되며, 입주민들의 경비업무에 대한 이해도를 높이고 나아가 처우개선 및 근무환경개선이 필요하다고 사료된다.

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Relationship among Emotional Labor, Job Stress and Job Performance in Social Workers (사회복지사의 감정노동과 직무스트레스 및 직무성과의 관계)

  • Eu, Heung-Sun;Lee, Jong-Sook
    • Journal of Digital Convergence
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    • v.18 no.6
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    • pp.501-511
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    • 2020
  • This study examined the relationship between emotional labor, job stress and job performance for 226 social workers. The main results are as follows. First, the degree of attention to emotion expression, a sub-concept of emotional labor, had a positive effect on role conflict, a sub-concept of job stress, and emotional disharmony had a positive effect on role overload and role conflict. Second, attention level, emotional disharmony, and frequency of emotional labor, which are sub-concepts of emotional labor, did not have a statistically significant effect on both job performance and sub-concepts, role conflict, role conflict, and job ambiguity. Third, role overload and role conflict, which are sub-concepts of job stress, have a statistically significant negative impact on both in-role performance and out of role performance.

The Study on the Relationships of Emotional Labor, Job Satisfaction, Turnover Intention, and Resilience (비서의 감정노동, 직무만족, 이직의도와 회복탄력성간의 관련성에 대한 연구)

  • Kim, Sung-Eun;Kim, Chul-Hee
    • Management & Information Systems Review
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    • v.33 no.5
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    • pp.261-283
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    • 2014
  • The aim of this study is to examine the relationships between emotional labor of surface acting and deep acting along with job satisfaction and turnover intention. Furthermore, the study attempts to understand the moderating effects of resilience on adjustment in regards to the emotional labor, surface acting and deep acting, and job satisfaction and turnover intention. For this study, a survey was conducted among administrative assistants and five hypotheses were verified. The findings of this research are summarized as follows: First, the surface acting of emotional labor has a statistically significant positive correlational effect on turnover intentions. Second, the deep acting of emotional labor has a statistically significant negative correlational effect on turnover intentions. Third, the surface acting of emotional labor has a statistically significant negative correlational effect on job satisfaction. Fourth, the deep acting of emotional labor has a statistically significant positive correlational effect on job satisfaction. Fifth, there is a moderating effect of resilience between the deep acting of emotional labor and job satisfaction. This study is meaningful in that it helps understand the relationship between the administrative assistants' emotional labor, resilience, turnover intention, and job satisfaction and that it proposes implications on vitalizing organizational communication and emotional programs.

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Effects of Emotional Labor, Depression and Self - Efficacy on Health Promotion Behavior of Taxi Driving Workers (택시운전근로자의 감정노동, 우울과 자기효능감에 따른 건강증진행위 영향요인)

  • Suh, Hae-Joo;Kim, Ja-Sook;Kim, Ja-Ok;Kim, Hack-Sun;Cho, In-Young;Kim, Hye-suk
    • Journal of Digital Convergence
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    • v.15 no.8
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    • pp.489-500
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    • 2017
  • The purpose of this study is to investigate the factors affecting health promotion behavior according to emotional labor, depression, and self - efficacy of taxi drivers. Study participants were 102 Taxi drivers in urban areas, and the data were collected through self-reported structured questionnaire. According to the results, among the variables related to Health promotion behaviors, Meaningful positive correlations were found among Health promotion behaviors and Emotional Labor, Depression, Self-efficacy, but Emotional Labor and Depression, Self-efficacy and Health promotion behaviors showed positive correlations. Emotional Labor and Self-efficacy, Emotional Labor and Health promotion behaviors, Depression and Self-efficacy, Depression and Health promotion behaviors showed negative correlations. In addition, the factors such as spouse, Emotional Labor, Self-efficacy explained Health promotion behaviors 57%. Based on the findings from the study, in order for taxi drivers to improve health promotion behaviors education program should be made with strategies increasing Self-efficacy and decreasing Emotional labor.

Effect of Emotional Labor, Stress, and Fatigue of Beauty Industry Workers on the Subjective Symptoms of Musculoskeletal Diseases (미용업 종사자의 감정노동, 스트레스, 피로도가 근골격계질환 관련 자각증상에 미치는 영향)

  • Lee, Hye-Young;Choi, Soon-Young
    • Proceedings of the Safety Management and Science Conference
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    • pp.393-401
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    • 2012
  • 본 연구에서의 미용업 종사자의 감정노동, 직무 및 사회심리적 스트레스, 피로도가 근골격계질환에 미치는 직 간접적인 영향을 평가하기 위하여 시도되었다. 그 결과 미용업 종사자의 근골격계질환 자각증사자는 신체부위 중 어깨의 근골격계질환 관련 자각증상자가 가장 많았으며, 목, 허리, 손목, 팔, 발, 무릎 순으로 나타났다. 미용업 종사자의 감정노동 각 문항별 평가 결과는 '나는 기분이 나쁠 때 고객들에게 표현하지 않도록 최선을 다한다'의 문항이 3.92점으로 가장 높게 나타났으며, 이와 반대로 '표현되는 행동과 실제 감정의 차이 때문에 혼란스러울 때가 있다' 2.61점으로 나타났다. 미용업 종사자의 작업 관련 심리적인 요인이 근골격계질환에 미치는 영향에 대하여 근골격계질환자가 무증상자에 비하여 감정노동과 피로도에 영향을 더 많이 받는다는 것으로 나타났으며, 직무 스트레스가 증가할수록 사회심리적 스트레스는 낮아지지만 피로도가 증가하는 것으로 나타났다. 감정노동이 피로도에 미치는 영향에서 직 간접적인 영향이 모두 높은 것으로 나타났으며 직무 스트레스가 피로도를 통해 근골격계질환에 미치는 간접적인 영향이 큰 것으로 나타났다. 본 연구를 통하여 미용 종사자의 작업 관련 물리적 심리적 개선 방안 마련이 요구되면 산업안전보건 분야의 정책적 관리 방안 마련을 제안한다.

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Contribution of Emotional Labor to Burnout and Work Engagement of School Foodservice Employees in Daegu and Gyeongbuk Province (대구·경북 일부지역 학교급식 조리종사자의 감정노동이 직무 소진 및 직무 열의에 미치는 영향)

  • Heo, Chang-Goo;Lee, Kyung-A
    • Journal of the Korean Society of Food Science and Nutrition
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    • v.44 no.4
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    • pp.610-618
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    • 2015
  • The purpose of this study was to analyze differences in emotional labor strategies, burnout, and work engagement according to general characteristics of school foodservice employees as well as verify differential effects of two emotional labor strategies on burnout and work engagement. Our survey was administered to 400 school foodservice employees in Gyeongbuk from March 3 to April 25, 2014. A total of 358 completed questionnaires were returned, and 350 questionnaires were used for final analysis. For verification of mean differences, the mean scores for surface acting, deep acting, burnout, and work engagement were shown to be 2.38/5.00, 3.46, 2.67, and 3.41, respectively. The mean surface acting was significantly different according to cooking certification (P<0.001), turnover number (P<0.001), salary (P<0.001), and school level (P<0.01). The mean deep acting was significantly different according to educational background (P<0.001), cooking certification (P<0.001), employment status (P<0.001), salary (P<0.001), school level (P<0.01), and meal service time (P<0.05). The mean burnout was significantly different according to educational background (P<0.01), cooking certification (P<0.05), employment status (P<0.001), school level (P<0.001), and meal service time (P<0.001). The mean work engagement was significantly different according to cooking certification (P<0.001), employment satus (P<0.001), salary (P<0.001), school level (P<0.01), and meal service time (P<0.05). Verification of causal models found that surface acting and deep acting increased burnout and deep acting, respectively (research model). Additionally, surface acting did not influence work engagement, and deep acting did not influence burnout (alternative models). In other words, we identified that emotional labor strategies have differential influences on burnout and work engagement. Finally, implications and limitations of this study are discussed.