• Title, Summary, Keyword: 갈등관리전략

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The Effects of Conflict Management Strategies and Communication Competence on Relational Outcomes (갈등관리전략과 커뮤니케이션 능력이 상호관계에 미치는 영향)

  • Jang, Hae-Soon
    • Korean journal of communication and information
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    • v.23
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    • pp.113-151
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    • 2003
  • The major goal of this study is to examine the relation between conflict management strategies and communication competences and the relation between communication competences and relational outcomes of actors in conflict communication situations. Some of the major findings are as follows; 1. The integrate strategy has some positive correlation with communication competences. But escape strategy has some negative correlations with them. It means that the actors who have integrate strategy seems to be evaluated their communication competences highly and the others who have escape strategy seems to be evaluated them lowly. 2. The communication competences have some positive correlations with the relational outcomes such as variables of intimacy, trust and relational satisfaction after conflict. This means the actors evaluate others' communication competences highly intend to have more intimacy, trust and relational satisfaction after conflicts. 3. The communication competence intermediate the conflict management strategy and relational outcomes after conflict. It means that relational outcomes after conflict depend on partners' recognitions of actors communication competence. In sort the present study demonstrates that it is important to improve communication competences in order to get some productive output in conflict interpersonal communication situation.

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The Systematic Approaches to resolve Information Conflict Issues occurred in the Disaster management field (재난안전 분야의 정보갈등 관리체계 구축 방안)

  • Choi, Woo-Jung;Kim, Min-Jung;Lee, Myoung-Jin
    • Proceedings of the Korean Society of Disaster Information Conference
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    • pp.293-294
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    • 2017
  • 본 연구는 재난안전 분야에서 발생되는 정보갈등을 관리하기 위한 방안으로 재난갈등 정보 DB 구축을 제안하고자 한다. 이를 위해 국내 외 연구기관의 데이터베이스 구축 현황을 분석하여 갈등 DB연구의 새로운 접근방법을 고려한 데이터베이스 구축을 제안하였다. 최근 정보갈등 관리를 위해 정보손실 예방, 갈등양상의 세분화, 다양한 관점의 자료획득의 필요성이 강조되고 있는 추세임에 따라 재난안전 분야의 갈등특성을 고려하여 재난유형별로 재난관리과정에서 발생되는 갈등의 행위주체, 주체별 갈등관리의 문제점 및 해결전략에 대한 정보관리 및 DB 구축을 제안한다. 재난갈등 사례의 장기적 자료 축적을 통해 향후 재난관리 과정에서 재난유형별로 발생 가능한 갈등유형을 예측하고, 유형별 갈등관리 전략에 관한 정보 분석을 통해 갈등에 대처해나가는 것이 필요하다.

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A Study on Strategic Plan for Conflict Management in Family Travel by Age (연령에 따른 가족관광시 갈등관리전략방안에 관한 연구)

  • Chae, Ye-Byeong
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.11 no.9
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    • pp.3296-3303
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    • 2010
  • This study attempted to identify the strategic factors of conflict management in making decisions of family travel by age focusing on the different conflicts occurred in the family travel currently in Korea. by doing this, it tried to provide the basic data that can draw out constant participation, higher involvement and commitment by identifying the strategies for conflict management centering around not only tourism studies of tourist psychology and behavior but also the strategic variables of conflict management in terms of the promotion of tourism industry. To examine the result of this study, first, it was found that in all age groups, strategies of compromise and moderation strategy to meet the needs of surrounding people and the person him/herself were used as a strategic plan for conflict management between decision-makers and conflicting groups. Second, it was analyzed that when a conflict is caused, from order to negotiation strategies; from authority to democratic strategy, they turned out to make efforts to solve the conflicts occurred during family travel by collecting the opinions of the surrounding people; tune the opinions; and make decisions by majority. Lastly, it was found that they turned out to make efforts to ease the conflicts caused during family travel through active problem-solving regarding internal/interpersonal/structural restriction factors.

Improving the National Conflict Management System in Korea - Trucker's Strike in 2003 as Complex Conflict - (국가갈등관리의 효율화 방안 - 화물연대파업을 중심으로 -)

  • Byun, Sung-Soo;Lee, Jae-Eun
    • The Journal of the Korea Contents Association
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    • v.9 no.3
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    • pp.195-203
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    • 2009
  • This article aims to derive problems of the national conflict management from analyzing aggravation and spread stage in conflict process and to improve the national conflict management. For achieving the purpose, this article deals with sources of conflict, conflict damage, conflict management institutions, conflict management strategies, and the obstacles of conflict management as the domain of policy target in the national conflict management. This paper, also, analyzes the trucker's strike in 2003 as a complex conflict. Finally, the improvement of national conflict management needs to establish the specialized organization for conflict management, to develop indicators and manuals according to conflict stage and environment.

Application of Conflict Management System and Proposal of Psychological Resolution Mechanisms (갈등관리시스템 적용과 심리적 해결기제 방안)

  • Kim, Gang-Min;Kim, Jong-Ho
    • The Journal of the Korea Contents Association
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    • v.11 no.8
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    • pp.365-377
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    • 2011
  • In conclusion, the systemic environment was shown that negative environment was being created to deepen conflict, and the conflict processes could be changed in either positive or negative directions by the psychological environment and psychological resolution mechanisms proposed afterward. As the result that the psychological environment was improved into aggressive mood with constant communication effort with the interested parties, the psychological resolution mechanism was also presented in the suitable forms of aggressive communication. On the contrary, if developed psychologically negative environment, the psychological resolution mechanism was also negatively affecting the conflict processes with dogmatic and consistent response rather than flexible response suitable to the situations.

The Effects of Adolescent's Big-Five Personality Factors, Self-Esteem and Self-Monitoring on Their Conflict Resolution Management Style (갈등관리스타일에 영향을 미치는 퍼스낼리티 요인: 성격 5요인(Big Five Factors), 자아존중감, 자기감시를 중심으로)

  • Jang, Hae-Soon;Han, Ju-Lie;Hur, Gyeong-Ho
    • Korean journal of communication and information
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    • v.37
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    • pp.418-451
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    • 2007
  • The current study examined the relationships between the adolescent's conflict resolution style and Big-Five personality factors, self-monitoring and self-esteem. Firstly, results showed that adolescent's big-five personality model affects their conflict resolution styles with their friends and peer group. In detail, the higher the neuroticism was, the stronger became the attack and avoidance strategies. The higher the extraversion was, the higher became the collaborative strategy and the lower became the attack and avoidance strategies. The higher the agreeableness was, the higher became the collaborative strategy and the lower became the attack strategy. The higher the conscientiousness was, the higher became the collaborative strategy and the lower became the avoidance strategy. The higher the openness to experience was, the higher became the collaborative strategy and the lower became the avoidance strategy. The higher the self-esteem was, the higher became the collaborative strategy and the lower became the avoidance and attack strategies. The higher the self-monitoring was, the higher became the collaborative strategy and the lower became the avoidance strategy. Secondly, the big-five personality factors also affected the adolescent's conflict resolution styles. The extraversion, conscientiousness, and agreeableness positively affected the collaborative strategy. The neuroticism was positively related with the attack strategy, whereas agreeableness was negatively affected the attack strategy. The neuroticism and agreeableness were positively related with the avoidance strategy, whereas the extraversion was negatively affected the avoidance strategy. Limitations and suggestions for future study were discussed thereafter.

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Analyzing the Negotiation Process for the Adoption of Nagoya Protocol on Access to Genetic Resources and the Fair and Equitable Sharing Arising from their Utilization using the Conflict Management Process (갈등 관리 프로세스에 의한 ABS협상의 갈등 사례 분석)

  • Min, Seo-Jeong;Lee, Gwan-Gyu;Kim, Joon-Soon
    • Journal of Environmental Policy
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    • v.10 no.2
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    • pp.3-19
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    • 2011
  • Nagoya Protocol designed to establish criteria about material trade of biological genetic resources(ABS) was adopted in the 10th conference of the Parties to the Convention on Biological Diversity. In the course of the negotiation for adoption of the protocol, there was conflict between developed and developing countries, resource-rich and poor countries, and multinational corporations and environmentalists. This study investigates conflict process, subjects, issues and major factors in the negotiation case, and analyzes the negotiation by using the Conflict Management Process. To develope conflict management strategies for various conflict cases, we examine previous studies and analyze the intersectional conflict factors of this case and general cases, such as Fundamental side, Resource-allocation side, and Communication/Information-sharing side. These analyses of conflict prevention/resolution of the ABS negotiation show the importance of building mutual trust among stakeholders, enhancing mediator training, and constructing appropriate legislative/policy systems for successful conflict management.

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Conflict Management Strategies of Police Managers - A case study - (경찰 관리자들의 조직 내 갈등 관리 전략 - 사례 연구를 중심으로 -)

  • Jung, Jeyong;Shin, So-Young
    • Korean Security Journal
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    • no.58
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    • pp.137-154
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    • 2019
  • Conflict management within a police organization is one of the most significant areas from the organization management point of view. This study aims to explore procedural entrepreneurship of police mangers when they face difficulties in their workplaces. Adopting a case study strategy, this study examines real cases from three police agencies from Japan, the US, and South Korea. Interviewing police officers from theses different countries, six main themes are identified: (1) the pervasiveness of hierarchical authority, (2) procedural conflict, (3) organizational cultures, (4) the origin of their values and assumptions, (5) characteristics of the strategy, and (6) organizational learning. Research findings pointed out that there were more similarities than differences among the three cases, such as the pervasiveness of hierarchical authority, the significance of informal networks, and characteristics of informal networks. The main finding was that police managers used informal networks in order to overcome the procedural conflicts regardless of their nationality. All the participants relied on informal communications to raise the adaptability and survivability of their organizations. It was found that the Asian culture and American culture respectively permeated the three police agencies, supporting the role of informal networks in the formal organizations. This presents a paradox which well reflects the reality of organizations: informality within formality.

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A Study on Conflict Resolution in Korean University Libraries (대학도서관의 갈등해소 방안에 관한 연구)

  • Lee, Mu-Jin;Nam, Tae-Woo
    • Journal of the Korean Society for Library and Information Science
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    • v.43 no.3
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    • pp.107-145
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    • 2009
  • This study aims to suggest desirable means to resolve conflicts in university libraries by measuring conflict levels and by revealing the causes of the conflicts with reference to the conflict level indices which were selected by university library staff. In order to attain the research objectives, a total of 36 university libraries (24 private universities and 12 public universities) were selected. Questionnaires were distributed to 739 library staff members and 515 answer sheets were collected. Among them, 512 sets of answers were taken as data for this research. Six hypotheses were tested through frequency analysis, correlation analysis, and step-by-step regression analysis using SPSS 12.0.

Study on Crisis Conflict Culture Communication : Focusing on Information Specificity in SNS (위기갈등문화에 대한 소통방식 연구 :SNS 메시지 구체성을 중심으로)

  • Li, Xiao-Fan;Kim, Jung Kyu
    • The Journal of the Convergence on Culture Technology
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    • v.6 no.2
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    • pp.251-256
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    • 2020
  • Based on the development of SNS in Mobile and Internet, crisis management is regarded as an important issue that determines the rise and fall of businesses. This study aims to contribute to more efficient implementation of crisis management messages by examining the relationship between the strategy of crisis management communication and the level of specificity of the message. The study found that consumers evaluated the crisis-hit company's acceptance communication strategy to show a higher level of integrity, reliability and appropriateness than the defensive strategy. However, this main effect is mediated by the specificity (high specificity vs. low). Specifically, consumers' assessment of crisis management messages and information-seeking behavior were found to be most favorable when used in a mixture of acceptance strategies and high specificity. Conversely, the lowest effect was the combination of defense strategy and high specificity. Based on these results, the theoretical discussions is described for crisis management practitioners of enterprises and organizations.