- Volume 18 Issue 6
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Relationship among Emotional Labor, Job Stress and Job Performance in Social Workers
사회복지사의 감정노동과 직무스트레스 및 직무성과의 관계
- Eu, Heung-Sun (Dept. of Social Welfare, Kyungdong University) ;
- Lee, Jong-Sook (Dept. of Beauty Design, Sungkyul University)
- Received : 2020.04.01
- Accepted : 2020.06.20
- Published : 2020.06.28
This study examined the relationship between emotional labor, job stress and job performance for 226 social workers. The main results are as follows. First, the degree of attention to emotion expression, a sub-concept of emotional labor, had a positive effect on role conflict, a sub-concept of job stress, and emotional disharmony had a positive effect on role overload and role conflict. Second, attention level, emotional disharmony, and frequency of emotional labor, which are sub-concepts of emotional labor, did not have a statistically significant effect on both job performance and sub-concepts, role conflict, role conflict, and job ambiguity. Third, role overload and role conflict, which are sub-concepts of job stress, have a statistically significant negative impact on both in-role performance and out of role performance.
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