Relationship among Emotional Labor, Job Stress and Job Performance in Social Workers

사회복지사의 감정노동과 직무스트레스 및 직무성과의 관계

  • 어흥선 (경동대학교 사회복지학과) ;
  • 이종숙 (성결대학교 뷰티디자인학과)
  • Received : 2020.04.01
  • Accepted : 2020.06.20
  • Published : 2020.06.28


This study examined the relationship between emotional labor, job stress and job performance for 226 social workers. The main results are as follows. First, the degree of attention to emotion expression, a sub-concept of emotional labor, had a positive effect on role conflict, a sub-concept of job stress, and emotional disharmony had a positive effect on role overload and role conflict. Second, attention level, emotional disharmony, and frequency of emotional labor, which are sub-concepts of emotional labor, did not have a statistically significant effect on both job performance and sub-concepts, role conflict, role conflict, and job ambiguity. Third, role overload and role conflict, which are sub-concepts of job stress, have a statistically significant negative impact on both in-role performance and out of role performance.


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