A study on the service design using 360° VR prototype -Focusing on the Case of Public Service Design by Citizen Autonomy

360° VR 프로토타입을 활용한 서비스디자인에 관한 연구 -주민자치형 공공서비스디자인 사례를 중심으로-

  • Yoo, Hye-Young (Division of Visual Communication Design, Kyonggi University)
  • 유해영 (경기대학교 시각정보디자인학과)
  • Received : 2019.10.08
  • Accepted : 2019.11.20
  • Published : 2019.11.28


The Ministry of the Interior and Safety amends the enforcement ordinance of the public service design method and applies it to the project tasks of each institution and cases of social problem solving and public service innovation are increasing according to service design methodology. This study is to develop the $360^{\circ}$ VR content element in order to deliver the understanding and effective improvement of the service to the consumers in the process of problem discovery and the prototype that visualize the key solution according to the service design methodology. By applying it to the actual public service design project, it was possible to predict the result with high satisfaction after improvement. This paper is meaningful in that it proposes new approach and empirical value to consumers and contribute to the improvement of the service design process as a convergence study on the future service design using the $360^{\circ}$ VR prototype.


Service design;$360^{\circ}$ VR;Prototype;Convergence;Public service design


Supported by : National Research Foundation of Korea


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