DOI QR코드

DOI QR Code

A study on the service design using 360° VR prototype -Focusing on the Case of Public Service Design by Citizen Autonomy

360° VR 프로토타입을 활용한 서비스디자인에 관한 연구 -주민자치형 공공서비스디자인 사례를 중심으로-

  • Yoo, Hye-Young (Division of Visual Communication Design, Kyonggi University)
  • 유해영 (경기대학교 시각정보디자인학과)
  • Received : 2019.10.08
  • Accepted : 2019.11.20
  • Published : 2019.11.28

Abstract

The Ministry of the Interior and Safety amends the enforcement ordinance of the public service design method and applies it to the project tasks of each institution and cases of social problem solving and public service innovation are increasing according to service design methodology. This study is to develop the $360^{\circ}$ VR content element in order to deliver the understanding and effective improvement of the service to the consumers in the process of problem discovery and the prototype that visualize the key solution according to the service design methodology. By applying it to the actual public service design project, it was possible to predict the result with high satisfaction after improvement. This paper is meaningful in that it proposes new approach and empirical value to consumers and contribute to the improvement of the service design process as a convergence study on the future service design using the $360^{\circ}$ VR prototype.

Keywords

Service design;$360^{\circ}$ VR;Prototype;Convergence;Public service design

Acknowledgement

Supported by : National Research Foundation of Korea

References

  1. J. H. Park & J. D. Ann. G. J. Park. (2017). Service Design. Seoul : Daewangsa.
  2. H. Y. Yoo. (2018). Virtual Contents and Edutainment, Seoul : Communication Books.
  3. H. M. Phyo & W. D. Lee (2012). Service Innovation. Gyeonggi-do : AG. Ahngraphics Publication.
  4. S. W. Bae & Y. K. Lim & E. G. Jung (2016). Service Design from Insight to Implementation, Seoul : Chaosbook.
  5. UK Deisgn Council, https://www.designcouncil.org.uk
  6. Easy to understand Public Service design. (2019). Sejong-si : Ministry of the Interior and Safety.
  7. Korea Institute of Design Promotion. (2017). Innovative Change by Service design. Gyeonggi-do : KIDP.
  8. J. W. Kim. (2017). Service Design for Experience. Gyeonggi-do : AG. Ahngraphics Publication.
  9. Oukaichimon. (2016). The front line of VR contents. Shinjuku : SHOEISHA.
  10. J. Y. KIM. (2017). Virtual Reality and Design of contents. Seoul : Communication Books.
  11. Thinglink, https://thinglink.com
  12. Cupix https://cupix.com
  13. 360hexa, https://360hexa.com
  14. S. Y. Kim & Y. S. Han. (2017). Development of Service Design Prototyping Guidelines. Archives of Design Research, 26(4), 123-152.
  15. K. H. Lee. (2018). UX/UI design for creating use experience. Gyeonggi-do : Freelec.