Interorganizational Information System Asymmetry and Supply Chain Performance

조직간 정보시스템 비대칭과 공급망 성과

  • 김경규 (한국뉴욕주립대학교 경영학과) ;
  • 이애리 (상명대학교 경영학부)
  • Received : 2019.07.23
  • Accepted : 2019.09.02
  • Published : 2019.09.28


Notwithstanding the big potential benefits from interorganizational information systems (IOS), not very many companies have realized these benefits. In an attempt to explain this phenomenon, this study proposes a new construct of IOS asymmetry which refers to the asymmetry in information transparency between supply chain (SC) partners. When there is IOS asymmetry in SC relationships, IOS may not facilitate seamless information exchange among SC partners. Instead, IOS asymmetry may result in SC inefficiencies due to a lack of information sharing. The objective of this study is to empirically investigate whether IOS asymmetry exists in practice and whether it influences SC performance negatively. The data was collected from 130 matched pairs of upstream SC partners in manufacturing industries. The results show that IOS asymmetry indeed decreases overall SC performance. Also, the relationship between IOS asymmetry and SC performance is strengthened under the conditions of high environmental uncertainty.

공급망 참여자들 사이의 정보공유가 가져다 주는 명확한 효과에도 불구하고 공급망 파트너 사이에 정보자원을 효과적으로 사용한 사례는 흔치 않다. 이와 같은 현상을 설명하기 위해 본 연구는 조직간 정보시스템 비대칭이라는 새로운 개념을 소개한다. 조직간 정보시스템 비대칭은 조직간 정보시스템을 통한 정보투명성에서 공급망 참여자 사이에 비대칭이 있는 것을 의미한다. 조직간 정보시스템 비대칭이 존재하면 조직간 정보시스템은 조직간 정보비대칭을 해소하지 못하고 오히려 이를 고착화시킴으로써 공급망 전체의 비효율을 유발할 수 있다. 본 연구는 이러한 현상이 실제로 나타나는지를 경험적으로 검증한다. 본 연구에서 사용한 데이터는 3종류의 제조업에 속한 중간부품 제조업자와 그들의 공급자들을 대상으로 수집하였다. 데이터 분석 결과, 조직간 정보시스템 비대칭은 전체적인 공급망 성과를 감소시키는 것으로 나타났다. 또한 조직간 정보시스템 비대칭과 공급망 성과의 관계는 환경불확실성에 의해 조절되는 것으로 발견되었다. 구체적으로 환경불확실성이 높을 때 조직간 정보시스템 비대칭이 공급망 성과에 더 큰 영향을 미치는 것으로 나타났다.


Supported by : 한국연구재단


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