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A Proposal of Smart Speaker Dialogue System Guidelines for the Middle-aged

중년 고령자를 위한 스마트 스피커 대화 체계 가이드라인 제안

  • 윤소연 (한밭대학교 시각디자인학과) ;
  • 하광수 (한밭대학교 시각디자인학과)
  • Received : 2019.07.19
  • Accepted : 2019.08.14
  • Published : 2019.09.28

Abstract

Recently, the nation has been suffering from a variety of problems, such as the rapid aging of the population and the weakening of the family's role due to rapid industrialization, such as the problem of supporting the elderly or the decline in the quality of supporting them. Among them, the issue of supporting the sentiment of the elderly is a major issue in terms of the quality of the stimulus. The best solution would be to resolve this issue of emotional support through various physical and human support. However, due to various limitations, access to efficient utilization of resources is being sought, among which support efforts through the convergence of digital technologies need to be noted. In this study, we took note of the problems of aging population shortage due to aging phenomenon and the problems of the emotional side of the problem of declining quality of the service, and analyzed the types of digital technology applied to support the emotional side through the convergence of digital technology. Among them, the Commission proposed emotional support through smart speakers, confirming the possibility of supporting the elderly through smart speakers. In addition, the Commission proposed guidelines for smart speaker communication systems to support the sentiment of older adults by conducting an in-depth interview with the In-Depth interview with the evaluation of the usability of smart speakers for older people. Based on the results of this study, it is expected that it will be the basic data for designing a communication system when developing smart speakers to support the emotions of the elderly.

Keywords

Smart speaker;An elderly person;Dialogue System;AI;Care

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