디지털융복합연구 (Journal of Digital Convergence)

한국디지털정책학회 (The Society of Digital Policy and Management)
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경영학 분야의 감정노동 연구동향 분석과 향후 연구방향

An Analysis on Research Trends of Emotional Labor in Business Research and Future Research Directions

  • 이항 (가천대학교 글로벌경제학과) ;
  • 김준환 (성결대학교 파이데이아학부)
  • Lee, Hang (Department of Global Economics, Gachon University) ;
  • Kim, Joon-Hwan (Department of Paideia, Sungkyul University)
  • 투고 : 2019.02.25
  • 심사 : 2019.05.20
  • 발행 : 2019.05.28

초록

지금까지 국내에서 연구된 감정노동에 대한 연구의 양적 성과는 결코 적다고 볼 수는 없으나, 진행된 연구의 대부분은 단일 업종 사례에 국한된 실증분석연구로 일반화하기에는 한계가 있다. 감정노동에 대한 중요성과 관심이 더욱 증가하는 상황에서 일반화가 가능한 연구 성과를 확보하기 위해서는 양적 연구방법뿐만 아니라, 보다 통합적인 접근방법이 필요한 상황이다. 따라서 본 연구는 2008년부터 2018년까지 한국연구재단의 한국학술지인용색인(KCI)을 활용하여, 감정노동이라는 키워드로 검색된 논문 중 국내의 경영학 분야 학술지 게재논문 112편을 심층적으로 분석하여 감정노동 연구동향을 파악하는 것을 연구목적으로 설정하였다. 이를 위해서 감정노동의 개념, 감정노동 분석 대상과 분석방법 등 감정노동의 연구동향을 다각적 측면에서 고찰해보고 향후 연구 방향을 제시하였다. 본 연구결과는 감정노동에 대한 학술적 기여뿐만 아니라 감정노동의 내적기제에 대한 적용 영역의 확대나 통합의 의제로 다루는데 기여하고자 시도했다.

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Table 1. Analysis of research journal

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Table 2. Analysis of research sample

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Table 3. Analysis of research methods

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