An Analysis on Research Trends of Emotional Labor in Business Research and Future Research Directions

경영학 분야의 감정노동 연구동향 분석과 향후 연구방향

  • Lee, Hang (Department of Global Economics, Gachon University) ;
  • Kim, Joon-Hwan (Department of Paideia, Sungkyul University)
  • 이항 (가천대학교 글로벌경제학과) ;
  • 김준환 (성결대학교 파이데이아학부)
  • Received : 2019.02.25
  • Accepted : 2019.05.20
  • Published : 2019.05.28


While the quantitative results of research on emotional labor that has been studied in Korea has never been minimal, most of the researches that have been conducted are limited to generalization by empirical analysis studies limited to single industry cases. A more integrated approach is needed in addition to quantitative research methods in order to research results that can be generalized when the importance and interest in emotional labor is increasing. Therefore, this study analyzed in-depth 112 articles published in the field of management in Korea, which were searched under the keyword emotional labor, using KCI from 2008 to 2018. To this end, the research trends of emotional labor, such as the concept, and the method of analysis, were reviewed from various aspects and presented future research directions. This research result attempted to contribute not only to academic contribution to emotional labor but also to the expansion or integration of the application area to the internal mechanisms of emotional labor.

Table 1. Analysis of research journal

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Table 2. Analysis of research sample

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Table 3. Analysis of research methods

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