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Analysis on the Impacts of Characteristics of role and Social Support of Dental Hygienist on Emotional Labor

치과위생사의 직무역할 특성과 사회적 지원이 감정노동에 미치는 영향 분석

  • 이가령 (울산과학대학교 치위생학과)
  • Received : 2018.08.23
  • Accepted : 2018.09.20
  • Published : 2018.09.30

Abstract

This study was conducted using structured questionnaire to 103 dental hygienists who agreed to research among dental hygienists working at Ulsan-based dental clinics in an attempt to analyze the impact of dental roles and social support on emotional labor. Statements of collected data were performed on t-test and ons-way ANOVA, correlation and multiple regression using the SPSS Statistics ver 18.0 for windows program. The study found that the higher role conflicts and greater role ambiguity in relation to direct trade and emotional labor, the higher the intensity of emotional labor, and the more social support, the lower the intensity of emotional labor. The emotional labor of dental hygienists can be solved at a personal level by trying to improve their relationship with members at a dentist's office and by making clear and more professional work segmentation according to their working characteristics. This will help develop a plan to manage the emotional labor of dental hygienists.

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