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A Study on the Emotional Labor and Emotional Health of Korean Optician in Chungcheongnam-do

충남지역 안경사의 감정노동과 정서적 건강에 관한 연구

  • 홍경희 (성덕대학교 안경광학과) ;
  • 김세진 (백석대학교 안경광학과)
  • Received : 2018.08.10
  • Accepted : 2018.09.19
  • Published : 2018.09.30

Abstract

Purpose : This study was conducted to investigate and analyze Korean opticians' emotional clarity and emotional expressivity related to their surface behavior, emotional self-awareness, and expression of emotional labor, and to understand the interrelationship between their emotional labor and emotional health. Methods : It was measured, using a survey emotional labor scale, emotional clarity and emotional expressivity classified into inner behavior and surface behavior with 343 opticians from April to May in 2018. Results : The scores for emotional labor, emotional clarity, and emotional expressivity of Korean opticians were 16.39, 33.80, and 50.56, respectively. Since the scores of emotional clarity and emotional expressivity were higher than those of men, the results showed that women were emotional more clearly and expressed it than men. The surface behavior of emotional labor showed a negative correlation with the emotional clarity and emotional expressivity. The emotional clarity and emotional expressivity of Korean opticians differed according to the surface behavior of emotional labor. Conclusions : It was revealed from this study that the influential relationship with the emotional health of emotional laborers who make more efforts to express their emotions in disguise that they do not actually feel, or feel the emotions in their working places that require less clear awareness of emotion or less emotional expressivity. Afterwards, follow-up studies will be required for Korean opticians in order that they are treated respectfully and feel a high sense of accomplishment through a national survey by introducing a emotional health program for emotional awareness and expressions resulting from opticians' emotional labor.

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