The Effects of Medical Service Design Thinking on Preliminary Health Administrators' Empathy Ability

의료서비스 디자인씽킹 교육이 예비보건행정가의 공감 능력에 미치는 영향

  • 유진영 (수성대학교 보건행정과)
  • Received : 2018.09.12
  • Accepted : 2018.10.20
  • Published : 2018.10.28


The purpose of the study is to verify the effectiveness the Preliminary Health Administrators(PHA)' Empathy Ability(EA) through the application of Medical Service Design Thinking(MSDT) conducted by undergraduate school of Intrapreneurship education. The pre-post questionnaire survey was conducted on 41 students in the second year of the Department of Health Administration after applying MSDT for 15 weeks from March to June, 2018 at a college in Daegu. The main results are as follows. MSDT was positive influenced on the improvement of Empathic Imagine, Empathic awakening of the PHA' EA. Especially, male student or aged 20-25, it was effective on the improvement of Empathic Imagine and Empathic awakening of the participants. Further research is needed on the development of MSDT programs for each grade to improve the empathy of PHA.


Medical Service;Design Thinking;Empathy Ability;Intrapreneurship;Creative Education;Preliminary Health Administrators


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