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A Study of the Development Plan of an Academic Library through the User Satisfaction Analysis of Undergraduate Students

대학생들의 도서관 이용만족도 분석을 통한 대학도서관 발전방안에 관한 연구

  • 유경종 (부산대학교 중앙도서관 정보개발과) ;
  • 박일종 (계명대학교 사회과학대학 문헌정보학과)
  • Received : 2018.08.14
  • Accepted : 2018.09.19
  • Published : 2018.09.30

Abstract

The user satisfaction of environmental facilities, collection, library services including webpage, etc. by using KSDC program provided by Korea Social Science Data Center has been analysed in this study. Also, the undergraduate students using P-academic library on December 2017 were sampled and analysed in this study. ANOVA etc. were used for testing wether gender, academic level and major of students affect the satisfaction, and Pearson correlation coefficient was used for testing the relation among the variables in the attached questionnaire. The major conclusions of this study are: (1) The policy development for the library use of male undergraduate students is needed. (2) The special counterplan to improve the user accessibility is needed. (3) Also, environmental facilities is absolutely needed when planning to improve user satisfaction. Besides, the development plan prepared after analysing the user opinions in essay form was suggested in this paper, too.

Keywords

User Satisfaction;Academic Library;User Service;Material Usage;Collection Development;Library Webpage;Environmental Facilities

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