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Factors affecting clinical dental hygienist emotional intelligence on burnout

임상치과위생사의 감성지능이 소진에 영향을 미치는 요인

  • Kim, Young-Im (Department of Dental Hygiene, Vision College of Jeonju)
  • 김영임 (전주비전대학교 치위생과)
  • Received : 2018.05.29
  • Accepted : 2018.08.03
  • Published : 2018.08.31

Abstract

The purpose of this study was to investigate the factors affecting the exhaustion of emotional intelligence of clinical dental hygienist and to improve the quality of customer service and effective management of clinical dental hygienist. The results of the study were as follows: 394 clinical dental hygienists working in Jeollabukdo from February 6 to May 31, 2017. Clinical dental hygienist's emotional intelligence showed a significant negative correlation with burnout(r=-.623, p<.001). Self emotion appraisal, others' emotion appraisal, and use of emotion were found to be related factors to exhaustion of clinical dental hygienist..Based on the results of this study, it would be necessary to develop programs to improve the emotional intelligence of clinical dental hygienists, to reduce burnout and to improve the work efficiency of clinical dental hygienists.

Keywords

Burnout;Clinical Dental hygienist;Emotional intelligence;Emotional exhaustion;Impersonalization;Low sense of achievement

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