Conceptual Domain of Organizational Citizenship Behavior : the Application of Q-Methodology

조직시민행동의 개념적 영역 탐구 : Q방법론의 적용

  • Kim, Kyoung Seok (School of Business Administration, Kyungpook National University) ;
  • Lee, Jei Young (School of Media-contents, Catholic Kwandong University)
  • 김경석 (경북대학교 경영학부) ;
  • 이제영 (가톨릭관동대학교 미디어콘텐츠학부)
  • Received : 2018.05.08
  • Accepted : 2018.08.03
  • Published : 2018.08.31


This purpose of this study is to extract the perceptual types of Organizational Citizenship Behavior(OCB) conceptual domain. OCB is a employee behavior that goes above and beyond the call of duty, that is discretionary and not explicitly recognized by the employing organization's formal reward system, and that contributes to organizational effectiveness. But, as is generally known, OCB is such a fuzzy concept that many researchers have been questioning the exact conceptual domain of OCB. In this context, we try to applicate Q-methodology to find more effective way of explaining the conceptual domain of OCB. Q-sample was constructed by a thorough review on the relevant literature, and P-sample is 14 employees of an manufacturing company. In conclusion, we find three types of the conceptual domain of OCB, that is coworker-oriented, organization-orienteded, and work-orienteed type. The paper ends with suggestions for future research directions.


Conceptual Domain;Organizational Citizenship Behavior(OCB);Q-methodology;Qualitative methodology;Subjectivity study


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