The effect of eco-friendly management activities of a cosmetic company on customers' decision making

미용기업의 친환경 경영활동이 소비자 의사결정에 미치는 영향

  • 남궁윤 (서경대학교 미용예술학부) ;
  • 양은진 (서경대학교 미용예술학부)
  • Received : 2018.04.12
  • Accepted : 2018.07.20
  • Published : 2018.07.28


The purpose of this research lies in analyzing the corelation between the eco-friendly management activities of a cosmetic company and customers' decision making in terms of purchase. In this research, 355 copies of questionaire from general customers were analyzed using the statistic package program of SPSS v.18.0. Based on the research analysis, the attributes of eco-friendly management activities can be categorized into three factors such as 'energy saving', 'contribution to communities', and 'environment-oriented services' and have the statistically meaningful positive influence on the three factors of customers' decision making; 'purchasing intention', 'assessment of purchase', and 'repurchase'. This research shows that the eco-friendly management activities of a cosmetic company is an important factor for its successful marketing strategy. This research has a significance in that it has studied the eco-friendly management activities of a cosmetic company through stereotyping. We can expect successful marketing effect if a cosmetic company uses eco-friendly products, information, and services in its eco-friendly marketing.


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