The Influence of Emotional Labor on Organizational Commitment and Job Satisfaction of Librarians Working at Public Libraries

공공도서관 사서의 감정노동이 조직몰입과 직무만족에 미치는 영향

  • 조찬식 (동덕여자대학교 문헌정보학과)
  • Received : 2018.05.24
  • Accepted : 2018.06.26
  • Published : 2018.06.30


Librarians, who provide the public with library services at public libraries, are employees whose jobs are often require emotional labor. The emotional labor of librarians working at public libraries can result in stresses caused by the discrepancy between the library's emotional requirements and the librarian's personal emotions, which may influence organizational effectiveness, such as organizational commitment and job satisfaction. In that, this study intends to examine the influence of emotional labor on the organizational commitment and job satisfaction of librarians working at public libraries. To do so, based upon the conceptual underpinning through literature reviews of librarians working at public libraries and emotional labor, this study constructs a theoretical framework of organizational commitment and job satisfaction of librarians. Using a questionnaire survey method, this study surveys 238 public library staff from 33 public libraries in the Seoul metropolitan area, statistically examines the response through the SPSS20 statistical package, and analyzes the relationship between and among the variables. Based on the analysis, discussion on the influence of the emotional labor on organizational commitment and job satisfaction of librarians working at public libraries follows.


Supported by : 동덕여자대학교


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