DOI QR코드

DOI QR Code

Effects of Job Autonomy and Self-Efficacy on Creative Behavior: Focusing on the Mediation Effect of Knowledge Sharing in Smart Work Environment

직무자율성과 자기효능감이 창의적 행동에 미치는 영향: 스마트워크 환경에서 지식공유의 매개효과를 중심으로

  • 고은정 (서강대학교 경영전문대학원) ;
  • 이성진 (서강대학교 경영전문대학원) ;
  • 김상수 (용인대학교 경영학과)
  • Received : 2018.04.20
  • Accepted : 2018.06.08
  • Published : 2018.06.30

Abstract

In order to solve problems in an uncertain and complicated management environment of the modern world, a creative solution that combines diverse perspectives, knowledge, and effort based on diversity within an organization is required. Smart work environment provides an opportunity to express the potential diversity of an individual, extending the source of ideas to the organization, enhancing communication, and linking and sharing information and knowledge. So, this results in increased creative behavior. The purpose of this study is to investigate the effect of the process of connecting and sharing information and knowledge of organizational members on creative behavior and the effect of smart work environment in the process. The purpose of this study is to identify roles of job autonomy, self-efficacy, knowledge sharing and smart work environment in creative process. For the study, 353 surveys with work use group(156 people) and unused group(197 people). Statistical analysis included validity and reliability analysis, structural model analysis. The results showed that self-efficacy and job autonomy had positive effects on creative behavior and knowledge sharing, and job autonomy had a positive effect on self-efficacy. Knowledge sharing has a positive effect on creative behavior, and mediates the relationship between self-efficacy, job autonomy and creative behavior. Particularly, knowledge sharing has a more positive effect on smart work use group. In case of smart work use group, self-efficacy and job autonomy have a relatively high influence on knowledge sharing rather than direct influence on creative behavior appear. This result implies that the achievements of smart work are revealed in terms of knowledge sharing and creative behavior.

References

  1. 고은정, 김상수 2017. "유연근무제 사용에 영향을 미치는 요인에 관한 연구: 동기 및 개인, 조직, 직무 특성의 조절효과를 중심으로," 경영컨설팅연구 (17:4), pp. 87-101.
  2. 권상집 2016."서번트 리더십이 조직 구성원의 지식공유와 창의성에 미치는 영향," 지식경영연구 (17:1), pp. 91-111.
  3. 김해룡 2006."직무자율성과 조직구성원 태도간의 관계에 대한 자기효능감의 매개효과에 관한 연구," 조직과 인사관리연구 (30:3), pp. 193-226.
  4. 김현진, 설현도 2016. "신뢰와 갈등, 그리고 지식공유가 개인창의성에 미치는 영향," 대한경영학회지 (29:5), pp. 711-735.
  5. 노규성, 김귀곤, 김선배, 김만기, 남수현, 박경혜, 박동진, 변종봉, 유승엽, 이승희, 임규관, 임종인, 최성 2011. 스마트워크 2.0. 커뮤니케이션북스
  6. 박준기, 이혜정, 이정우 2013."팀 혁신활동을 위한 지식공유 활동영향요인에 관한 연구,"한국IT서비스학회지 (12:3), pp. 253-271. https://doi.org/10.9716/KITS.2013.12.3.253
  7. 변찬복, 박성종, 이홍재 2013."지식공유의 선행요인과 서비스 혁신행동에 관한 연구," 관광연구저널 (27:4), pp. 49-68.
  8. 설홍수 2006."조직혁신 과정에서 사회정치적 지원, 조직지원인식, 혁신행동의 관계,"조직과 인사관리연구 (30:3), pp. 63-85.
  9. 신선진, 공희경, 고준 2008."지식관리시스템에서의 지식공유에 대한 영향요인과 성과간의 구조적 관계에 관한 연구,"지식경영연구 (9:2), pp. 87-107.
  10. 오인수, 김민수, 권나영, 윤현주 2016."직무자율성과 급진적/점진적 창의성간의 관계: 팀 몰입의 조절효과에 관한 다수준 연구,"중소기업연구 (38:4), pp. 1-25.
  11. 이국용 2010."조직 구성원의 지식공유 활동에 영향을 미치는 요인," Information Systems Review (12:1), pp. 81-105.
  12. 이재성, 김흥식 2010. "스마트워크 현황과 활성화 방안 연구," 한국지역정보화학회지 (13:4), pp. 75-96.
  13. 이혜정, 이정우 2012."스마트워크 정책 프레임워크에 관한 연구,"디지털융복합연구 (10:11), pp. 145-164. https://doi.org/10.14400/JDPM.2012.10.11.145
  14. 정성한 2000."종업원의 자율성과 관리적 통제,"인사조직연구 (8:2), pp. 135-163.
  15. 정성한, 박동수 2001."직무자율성의 구성개념과 측정,"경영연구 (16:4), pp. 1-24.
  16. 한국정보화진흥원 2015. "2015년 스마트워크 이용현황 실태조사".
  17. 허명숙, 천면중 2013."역할스트레스와 개인 창의성 간의 관계에 대한 실증연구: 창의적 자아효능감과 자기주도성의 매개역할," 정보시스템연구 (22:2), pp. 51-83.
  18. Alavi, M., and Leidner, D. E. 2001. "Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues," MIS Quarterly (25:1), pp. 107-136. https://doi.org/10.2307/3250961
  19. Amabile, T. M. 1983. "The Social Psychology of Creativity: A Componential Conceptualization," Journal of Personality and Social Psychology (45:2), pp. 357-376. https://doi.org/10.1037/0022-3514.45.2.357
  20. Amabile, T. M., Conti, R., Coon, H., Lazenby, J., and Herron, M. 1996. "Assessing the Work Environment for Creativity," Academy of Management Journal (39:5), pp. 1154-1184. https://doi.org/10.2307/256995
  21. Bandura, A. 1977. Social Learning Theory. Englewood Cliffs, NJ: Prentice Hall.
  22. Bandura, A. 1997. Self-efficacy: The Exercise of Control. Macmillan.
  23. Bandura, A., and Locke, E. A. 2003. "Negative Self-efficacy and Goal Effects Revisited," Journal of Applied Psychology (88:1), pp. 87-99. https://doi.org/10.1037/0021-9010.88.1.87
  24. Breaugh, J. A. 1985. "The Measurement of Work Autonomy," Human Relations (38:6), pp. 551-570. https://doi.org/10.1177/001872678503800604
  25. Bukowitz, W. 1997. "At the Core of a Knowledge Base," Journal of Knowledge Management (1:3), pp. 215-224.
  26. Chen, S. S., Chuang, Y. W., and Chen, P. Y. 2012. "Behavioral Intention Formation in Knowledge Sharing: Examining the Roles of KMS Quality, KMS Self-efficacy, and Organizational Climate," Knowledge-Based Systems (31), pp. 106-118. https://doi.org/10.1016/j.knosys.2012.02.001
  27. Chin, W. W. 1998. "The Partial Least Squares Approach to Structural Equation Modeling," Modern Methods for Business Research (295:2), pp. 295-336.
  28. Chin, W. W., Marcolin, B. L., and Newsted, P. R. 2003. "A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and an Electronicmail Emotion/adoption Study," Information Systems Research (14:2), pp. 189-217. https://doi.org/10.1287/isre.14.2.189.16018
  29. Davenport, T. H., and Prusak, L. 1998. Working Knowledge. Boston: Harvard Business School Press.
  30. Deci, E. L., Connell, J. P., and Ryan, R. M. 1989. "Self-determination in a Work Organization," Journal of Applied Psychology (74:4), pp. 580-590. https://doi.org/10.1037/0021-9010.74.4.580
  31. Dewett, T. 2004. "Employee creativity and the role of risk," European Journal of Innovation Management (7:4), pp. 257-266. https://doi.org/10.1108/14601060410565010
  32. Dewett, T., and Jones, G. R. 2001. "The Role of Information Technology in the Organization: A Review, Model, and Assessment," Journal of Management (27:3), pp. 313-346. https://doi.org/10.1016/S0149-2063(01)00094-0
  33. Drucker, P. F. 1988. "The Coming of the New Organization," Harvard Business Review (January-February), pp. 3-11.
  34. Eisenberger, R., Huntington, R., Hutchison, S., and Sowa, D. 1986. "Perceived Organizational Support," Journal of Applied Psychology (71:3), pp. 500. https://doi.org/10.1037/0021-9010.71.3.500
  35. Falk, R. F., and Miller, N. B. 1992. A Primer for Soft Modeling. University of Akron Press.
  36. Ford, C. M. 1996. "A Theory of Individual Creative Action in Multiple Social Domains," Academy of Management Review (21:4), pp. 1112-1142. https://doi.org/10.5465/amr.1996.9704071865
  37. Fornell, C., and Cha, J. 1994. "Partial Least Squares," Advanced Methods of Marketing Research (407:3), pp. 52-78.
  38. Fornell, C. and Larcker, D. F. 1981. "Evaluating Structural Equation Models with Unobservable Variables and Measurement Error," Journal of Marketing Research (18:1), pp. 39-50. https://doi.org/10.1177/002224378101800104
  39. Galbraith, J. R., and Lawler, E. E. 1993. Organizing for the Future: The New Logic for Managing Complex Organizations. Jossey-Bass Inc Pub.
  40. Gist, M. E., and Mitchell, T. R. 1992. "Selfeff icacy: A Theoretical Analysis of its Determinants and Malleability," Academy of Management Review (17:2), pp. 183-211. https://doi.org/10.5465/amr.1992.4279530
  41. Gottschalk, P. 2000. "Strategic Knowledge Networks: The Case of IT Support for Eurojuris Law Firms in Norway," International Review of Law, Computers & Technology (14:1), pp. 115-129. https://doi.org/10.1080/13600860054953
  42. Grant, R. M. 1996. "Toward a Knowledge-based Theory of the Firm," Strategic Management Journal (17:S2), pp. 109-122.
  43. Gupta, A. K., and Govindarajan, V. 2000. "Knowledge Management's Social Dimension: Lessons from Nucor Steel," MIT Sloan Management Review (42:1), pp. 71-80.
  44. Hackman, J. R., and Oldham, G. R. 1976. "Motivation through the Design of Work: Test of a Theory," Organizational Behavior and Human Performance (16:2), pp. 250-279. https://doi.org/10.1016/0030-5073(76)90016-7
  45. Hargadon, A. B. 1998. "Firms as Knowledge Brokers: Lessons in Pursuing Continuous Innovation," California Management Review (40:3), pp. 209-227. https://doi.org/10.2307/41165951
  46. Hargadon, A. B., and Bechky, B. A. 2006. "When Collections of Creatives become Creative Collectives: A Field Study of Problem Solving at Work," Organization Science (17:4), pp. 484-500. https://doi.org/10.1287/orsc.1060.0200
  47. Helm, S., Eggert, A., and Garnefeld, I. 2010. "Modeling the Impact of Corporate Reputation on Customer Satisfaction and Loyalty Using Partial Least Squares," in Handbook of Partial Least Squares, V. E. Vinzi, W. W. Chin, J. Henseler, and H. Wang (eds.), Berlin: Springer, pp. 515-534.
  48. Hoyle, R. H., and Kenny, D. A. 1999. "Sample Size, Reliability, and Tests of Mediation," in Statistical Strategies for Small Sample Research, R. H., Hoyle (ed.), Thousand Oaks, CA: Sage Publications, pp. 195-222.
  49. Hsu, M. H., and Chang, C. M. 2014. "Examining Interpersonal Trust as a Facilitator and Uncertainty as an Inhibitor of Intra-organisational Knowledge Sharing," Information Systems Journal (24:2), pp. 119-142. https://doi.org/10.1111/isj.12000
  50. Kim, S. S., Ko, E. J., and Kim, S. Y. 2018. "The Role of ICT in Smart-work Continuance," Asia Pacific Journal of Information Systems (28:1), pp. 1-18. https://doi.org/10.14329/apjis.2018.28.1.1
  51. Lee, Y. M., Schwarzer, R., and Jerusalem, M. 1994. "Korean Adaptation of the General Selfefficacy Scale," Retrieved October, 2, 2017.
  52. Lin, H. F. 2007. "Knowledge Sharing and Firm Innovation Capability: An Empirical Study," International Journal of Manpower (28:3), pp. 315-332. https://doi.org/10.1108/01437720710755272
  53. Lin, M. J., S. W., Hung, and C. J. Chen 2009. "Fostering the Determinants of Knowledge Sharing in Professional Virtual Communities," Computers in Human Behavior (25:4), pp. 929-939. https://doi.org/10.1016/j.chb.2009.03.008
  54. Loher, B. T., Noe, R. A., Moeller, N. L., and Fitzgerald, M. P. 1985. "A Meta-analysis of the Relation of Job Characteristics to Job Satisfaction," Journal of Applied Psychology (70:2), pp. 280-289. https://doi.org/10.1037/0021-9010.70.2.280
  55. Morga n, K., Morga n, M., a nd Ha ll, J. 2000. "Psychological Developments in High Technology Teaching and Learning Environments," British Journal of Educational Technology (31:1), pp. 71-79. https://doi.org/10.1111/1467-8535.00136
  56. Neter, J., Wassermanm, W., and Kutner, M. H. 1990. Applied Linear Statistical Models (3rd ed.), Boston: Irwin.
  57. Nonaka, I. 1994. "A Dynamic Theory of Organizational Knowledge Creation," Organization Science (5:1), pp. 14-37. https://doi.org/10.1287/orsc.5.1.14
  58. Nonaka, I., Toyama, R., and Konno, N. 2000. "SECI, Ba and Leadership: A Unified Model of Dynamic Knowledge Creation," Long Range Planning (33:1), pp. 5-34. https://doi.org/10.1016/S0024-6301(99)00115-6
  59. O'Driscoll, M. P., Brough, P., Timms, C., and Sawang, S. 2010. "Engagement with Information and Communication Technology and Psychological Well-being," In New developments in theoretical and conceptual approaches to job stress ( pp. 269-316), Emerald Group Publishing Limited.
  60. Oldham, G. R., and Cummings, A. 1996. "Employee Creativity: Personal and Contextual Factors at Work," Academy of Management Journal (39:3), pp. 607-634. https://doi.org/10.2307/256657
  61. Osterloh, M., and Frey, B. S. 2000. "Motivation, Knowledge Transfer, and Organizational Forms," Organization Science (11:5), pp. 538-550. https://doi.org/10.1287/orsc.11.5.538.15204
  62. Palvalin, M., Lonnqvist, A., and Vuolle, M. 2013. "Analysing the Impacts of ICT on Knowledge Work Productivity," Journal of Knowledge Management (17:4), pp. 545-557. https://doi.org/10.1108/JKM-03-2013-0113
  63. Papadopoulos, T., Stamati, T., and Nopparuch, P. 2013. "Exploring the Determinants of Knowledge Sharing via Employee Weblogs," International Journal of Information Management (33:1), pp. 133-146. https://doi.org/10.1016/j.ijinfomgt.2012.08.002
  64. Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y. and Podsakoff, N. P. 2003. "Common Method Biases in Behavioral Research: A Critical Review of the literature and Recommended Remedies," Journal of Applied Psychology (88:5), pp. 879-903. https://doi.org/10.1037/0021-9010.88.5.879
  65. Salomon, G. 1984. "Television is 'Easy' and Print is 'Tough': The Differential Investment of Mental Effort in Learning as a Function of Perceptions and Attributions," Journal of Educational Psychology (76:4), pp. 647-658. https://doi.org/10.1037/0022-0663.76.4.647
  66. Scott, S. G., and Bruce, R. A. 1994. "Determinants of Innovative Behavior: A path Model of Individual Innovation in the Workplace," Academy of Management Journal (37:3), pp. 580-607. https://doi.org/10.2307/256701
  67. Sobel, M. E. 1982. "Asymptotic Confidence Intervals for Indirect Effects in Structural Equation Models," Sociological Methodology (13), pp. 290-312. https://doi.org/10.2307/270723
  68. Spender, J. C. 1996. "Making Knowledge the Basis of a Dynamic Theory of the Firm," Strategic Management Journal (17:S2), pp. 45-62. https://doi.org/10.1002/smj.4250171106
  69. Steinmueller, W. E. 2000. "Will New Information and Communication Technologies Improve the 'Codification' of Knowledge?" Industrial and Corporate Change (9:2), pp. 361-376. https://doi.org/10.1093/icc/9.2.361
  70. Tierney, P., and Farmer, S. M. 2002. "Creative Self-efficacy: Its Potential Antecedents and Relationship to Creative Performance," Academy of Management Journal (45:6), pp. 1137-1148. https://doi.org/10.5465/3069429
  71. Tierney, P., and Farmer, S. M. 2004. "The Pygmalion Process and Employee Creativity," Journal of Management (30:3), pp. 413-432. https://doi.org/10.1016/j.jm.2002.12.001
  72. Van Den Hooff, B., and De Ridder, J. A. 2004. "Knowledge Sharing in Context: The Influence of Organizational Commitment, Communication Climate and CMC Use on Knowledge Sharing," Journal of Knowledge Management (8:6), pp.117-130. https://doi.org/10.1108/13673270410567675
  73. Van Knippenberg, D., De Dreu, C. K., and Homan, A. C. 2004. "Work Group Diversity and Group Performance: An Integrative Model and Research Agenda," Journal of Applied Psychology (89:6), pp. 1008-1022. https://doi.org/10.1037/0021-9010.89.6.1008
  74. Wasko, M. M., and Faraj, S. 2005. "Why Should I Share? Examining Social Capital and Knowledge Contribution in Electronic Networks of Practice," MIS Quarterly (29:1), pp. 35-57. https://doi.org/10.2307/25148667
  75. Zhou, J., and George, J. M. 2001. "When Job Dissatisfaction Leads to Creativity: Encouraging the Expression of Voice," Academy of Management Journal (44:4), pp. 682-696. https://doi.org/10.2307/3069410