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Service Design for Utilizing Government Information -Focusing on the Case of Gov3.0 Design Group for East North Statistics-

정부 정보의 활용을 위한 서비스디자인 -동북지방통계청의 국민디자인단 사례를 중심으로-

  • Lee, Yun-Ju (Division of Consulting, Kumoh National Institute of Technology) ;
  • Baek, Su-hyun (Division of Consulting, Kumoh National Institute of Technology) ;
  • Kim, Sun-Ah (Division of Industrial Engineering, Kumoh National Institute of Technology)
  • 이윤주 (금오공과대학교 컨설팅학과) ;
  • 백수현 (금오공과대학교 컨설팅학과) ;
  • 김선아 (금오공과대학교 산업공학부)
  • Received : 2018.04.09
  • Accepted : 2018.06.20
  • Published : 2018.06.28

Abstract

This study is to innovate policy service development by utilizing beneficiary - centered service design to public information and public data and services that citizens can experience. The Gov 3.0 Design Group operated by the Dongbuk Regional Bureau of Statistics in Daegu in 2015, proposed a 'start-up decision support service' for pre-founders, using data mining on the GIS spatial information held by the Statistical Office and real-time settlement information of credit card companies. For this, service design process and methodology were adopted and participation of various stakeholders. This study suggests that national design activity based on service design is effective in transforming public service based on government information disclosure. It is also worthwhile as an approach that can be considered when the government wants to release or open information or public data in useful form to the public.

Keywords

Public disclosure of government information;National Design Team;Government 3.0;Service Design;Start-up support service

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