Designing and Implementing AI Chat-bot System for Small-business Owner

중소상인을 위한 AI 챗봇 플랫폼의 설계 및 구현

  • Received : 2018.05.02
  • Accepted : 2018.06.15
  • Published : 2018.06.30


Artificial Intelligence is one of the technologies that are being discussed in the Fourth Industrial Revolution, attracting the attention from companies around the world and this technology is being applied to various industries such as education, finance, automobile, etc. AI integrated ChatBot is a system designed to respond to user questions according to defined response rules. This system is gradually expanded from simple inquiry responses for intelligent virtual assistant service, weather, traffic, schedule, etc. to service provisions through user pattern analysis, to solidify its position as a life-style service. As a result, research on AI integrated ChatBot platform has become necessary. Therefore, this study suggests the design and implementation of an intelligent chatbot service platform for small businesses.


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