DOI QR코드

DOI QR Code

Designing and Implementing AI Chat-bot System for Small-business Owner

중소상인을 위한 AI 챗봇 플랫폼의 설계 및 구현

  • Received : 2018.05.02
  • Accepted : 2018.06.15
  • Published : 2018.06.30

Abstract

Artificial Intelligence is one of the technologies that are being discussed in the Fourth Industrial Revolution, attracting the attention from companies around the world and this technology is being applied to various industries such as education, finance, automobile, etc. AI integrated ChatBot is a system designed to respond to user questions according to defined response rules. This system is gradually expanded from simple inquiry responses for intelligent virtual assistant service, weather, traffic, schedule, etc. to service provisions through user pattern analysis, to solidify its position as a life-style service. As a result, research on AI integrated ChatBot platform has become necessary. Therefore, this study suggests the design and implementation of an intelligent chatbot service platform for small businesses.

References

  1. TechNavio. "Global Chatbot Market 2017-2021, "TechNavio Infiniti Research Ltd, Jan. 2017.
  2. K. Lee, "Internet (Overweight) Chatbot : The third wave," Heungkuk Securities, Sept. 2017.
  3. M. Kim, J. Jo, K. Lee, Y. Kim, M. Kim, D. Choi, J. Lim, K. Bok and J. Yoo. "Design and Implementation of a Chatbot System for Smart Sores," Conf. on The Korean Institute of Commu nications and Informations Sciences, Korea, Jan. 2018.
  4. J. Kim, "Mobile Chatbot Interface Analysis an d Design Proposal," Master Degree, Seoul National University, Feb. 2017.
  5. Gartner, "Predicts 2018 : Artificial Intelligence, " Gartner Inc, Apr. 2018.
  6. M. Kim, J. Jo, K. Lee, I. Kim, M. Kim, D. Choi, J. Lim, K. Bok, and J. Yoo "Design and Implementation of a Chatbot System for Smart Stores," J. of The Korean Institute of Communications and Information Sciences, Jan. 2018,
  7. J. Jo, "The Implementation of Real-time Civil Service System for the Control of Illegal Main Vehicle Using Chatbot," J. of Korea Local Information Research & Development Institute, vol. 108, 2018, pp.66-67.
  8. S. Choi, M. Sung, S. Lee, J. Choi, and J. Park, "Traffic information service development using rule-based Chatbot," Conf. on Korea Information Science Society, Korea, Jun. 2017.
  9. Y. Kang and S. Hong. "Factors that influence the introduction and use of AI / ChatBot-based Self-Service technology," Conf. on Aviation Management Society Of Korea, Jun. 2017,
  10. S. Lee, S. Lee, and H. Lim, "Design of an Admission Counseling Chatbot," J. of Korean Society Of Computer And Information, vol. 25, 2017, pp.430-431.