A Design of University Information System Operation Audit Model based on ITIL V3

  • Kim, Hee-Wan (Division of Computer-Mechatronics, Shamyook University) ;
  • Kang, Bo-Ra (Department of LMS, Sejong Cyber University) ;
  • Kim, Dong-Soo (Graduate School of Information Communication, Konkuk University) ;
  • Moon, Song-Chul (Department of Computer Science, Namseoul University)
  • Received : 2018.08.17
  • Accepted : 2018.09.21
  • Published : 2018.09.30


The purpose of constructing university information system is for improvement in diversification and throughput of information, streamlines business processes, rapid exchange of information, sharing of information, decision-making information, and securing educational facilities. Similar to business information technology system, university information system does not have a review system for sharing and overlapping investment of information. Due to the lack of project management for outsourcing and vulnerability of system suitability, system audit is absolutely needed for the university information system. This paper especially focuses on an operational phase in the audit of university information system. Additionally, we proposed operating model and checklists of the university information system based on Management Guidelines of ITIL V3 Operational and Information System. We derived the checklists of operation audit by each domain of service strategy, service design, service transition, service operation, and continual service improvement. As the result, this study appear to have more than average satisfaction the suitability results were.

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ITIL V3 Life Cycle

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University Information Systems Operation Audit Model

ITIL V3 Service Strategic Process [Yun, 2008]

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ITIL V3 Service Design Process [Yun, 2008]

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ITIL V3 Service Transition Process [Yun, 2008]

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ITIL V3 Service Operation Process [Yun, 2008]

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ITIL V3 Continual Service Improvement Process [Yun, 2008]

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Check Criteria of System Operation [Ministry of Information and Communication, 2005]

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Service Strategy Check items [Oh, 2011; NISA, 2009]

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Service Design Check items [Yun, 2008; Nam et al., 2011; Oh, 2011]

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Service Transition Check items [Yun, 2008; Nam et al., 2011; Oh, 2011]

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Service Operation Check items [Yun, 2008; Nam et al., 2011; Oh, 2011]

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Continual Service Improvement Check items [Yun, 2008; Nam et al., 2011; Oh, 2011]

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Results of Surveyer

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Necessity of Operation Audit

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Results of University Information System Operation Audit Check Items

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Results of Check Items Suitability

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