A Comparative Study of the Perceptions on Public Libraries between Librarians and Users: A Survey of the Seoul Metropolitan Office of Education Public Libraries

공공도서관에 대한 사서와 이용자 인식 비교 연구- 서울시교육청 소속 공공도서관을 대상으로 -

  • 표순희 (성균관대학교 정보관리연구소) ;
  • 차미경 (이화여자대학교 문헌정보학과)
  • Received : 2018.05.01
  • Accepted : 2018.05.17
  • Published : 2018.05.31


The purpose of this study was to provide basic information necessary for establishing library development plan and service direction by comparing and analyzing the perception of librarian and user's public library. For this purpose, a questionnaire survey was conducted with 270 librarians and 820 public users of the Seoul Metropolitan Office of Education Public Libraries regarding the current environment of the library, the role and status of the future library, and the library policy. The results showed librarians viewed the long history and accumulated information resources as strengths, while users had the highest satisfaction with human resources. As for the role of the public library and its future status, both librarians and users perceived reading and education as more important, confirming that the two groups had common expectations for public libraries. Yet the two groups had different perceptions about the policy for enhancing future library roles. Librarians suggested the needs for the improvement of old facilities and continuing education for librarians, users indicated the collections and enlargement of reading room as more important, which suggested the library policy development considering the difference of the perceptions between the two groups.


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