A Study on the Effects of Consulting Service Quality and Participation on the Effect of Consulting Expertise on Business Performance

컨설팅 서비스 품질과 참여도에 미치는 영향 요인

  • 최용국 (한성대학교 스마트융합컨설팅학과) ;
  • 홍우형 (한성대학교 경제학과) ;
  • 김상봉 (한성대학교 경제학과)
  • Received : 2018.03.07
  • Accepted : 2018.04.20
  • Published : 2018.04.28


The purpose of this study is to investigate the effect of the consulting firm's professionalism on the business performance of the consulting client firm, the quality of the consulting service quality and the consulting participation of the service company. The purpose of this study is to find out how to improve the quality and participation of consulting firms. The results of this study can be summarized as follows: respondent, empathy, tangibility, certainty, and reliability have a significant influence on the hypothesis that the consulting firm's expertise will affect the management performance through mediating service quality. In addition, it was confirmed that the higher the participation of client firms, the more significant the management performance was. In order to further improve management performance through consulting, active involvement of client firms is suggested. It is believed that studying the characteristics that can increase the participation in the future can lead to meaningful implications.


Consulting Firms Expertise;Consulting Service Quality;Consulting Management Performance;Consulting Participation;Differentiation


Supported by : Hansung University


  1. Sarvary. M. (1999). Knowledge management and competition in the consulting industry. California Management Review, 41(2), 95-107.
  2. K. Y. Kim, M. S. Kim, C. U. Lee & Y. H. Lee. (2008). Understanding and Utilization of Business Consulting Services.
  3. H. W. Yim (2018). A Study on the Causes and Consulting Methods to Reduce the Differentiation of Incubator Center. Journal of Convergence for Information Technology, 8(1), 313-320.
  4. H. J. Kwak. (2008). A Study on the Factors of Performance Improvement in Management Consulting and Real Estate Consulting. Kyonggi University.
  5. H. J. Kwak. (2008). A Study on the Establishment of Success Model for the Enhancement of Consulting Performances in Korea Consulting Market : Focused on Small and Medium Business Management Consulting Market. Research of Professional Managers. The1st edition. 1-23.
  6. J. H. Park, S. Kang & H. S. Jeon. (2007). An Interpretive Case Study on the Relationships among the Factors for the Successful Implementation of a Strategic Planning Consulting Project, Journal of Business Research, 22(4), 335-377.
  7. T. G. An. (2017). A study on the effects of behavior intention and satisfaction by festival service quality. A Journal of the Korea Convergence Society, 8(11), 279-285.
  8. K. H. Choi & H. S. Bae. (2017). Convergence study of the in-flight meal quality on customer satisfaction, brand image and brand loyalty in airlines. Journal of the Korea Convergence Society, 8(12), 317-327.
  9. S. S. Shin, M. Shin, Y. S. Jeong & J. Lee. (2015). An Investigation of Social Commerce Service Quality on Consumer's Satisfaction. Journal of Convergence for Information Technology, 5(2), 27-32.
  10. K. Y. Song, J. W. Hong & Y. Y. You. (2014. Jul). Effects of Consulting Characteristics on SMEs Management Performance-focusing on government supported consulting, The Journal of Digital Policy & Management, 12(7), 205-215.
  11. D. J. Shin & Y. Y. You. (2012. Apr). A Study on the Impact of Consultant's Competencies on Service Quality and Performance of Consulting, The Journal of Digital Policy & Management, 10(4), 63-78.
  12. Y. S. Bae. (2013). An Empirical Study of the Effects of Consultant Competency on the Performance of Management Consulting: Focusing on the Moderating Effects of the Characteristics of Consulting Firm and Client Firm. PhD Thesis, Dankook University.
  13. Doney, Patricia M. Cannon & Joseph P. (1997. Apr). An Examination of the Nature of Trust in Buyer-Seller Relationships, Journal of Marketing, 61, 35-51.
  14. Y. D. Cho. (2005). Business consulting service. Namdoo books.
  15. H. Y. Sung. (2009). A Study on the Impact of Consultant's and Project Manager's Competencies on Performance of Business Consulting, Masters thesis. Soong-sil University.
  16. Y. S. Kim. (2013). Analysis of the Difference Between Factors Affecting Success in Consulting-Consultant Capability. Focusing on Client Participation and the Characteristics of Consultants. Master Thesis. Hansung University.
  17. G. O. Eum. (2012). An empirical analysis for measuring and improving service quality using SERVQUAL, Master Thesis. sangji University.
  18. Kerzner,H. (1984). Project Management. VanNostrandReinhold, New York, USA.
  19. Y. Jang. (1997). A contingent analysis of the success factors in management consulting, Doctoral Thesis, Korea Advanced Institute of Science and Technology.
  20. Alan Simon & Vanya Kumar. (2001). Clients' views on strategic capabilities which lead to management consulting success, Management Decision, 39(5), 362-372.
  21. E. H. Kim & W. Y. Kim. (2006). The Effects of the Project Managers' Competency and Leadership Style on the Performance and the Customer Satisfaction of SI Projects, Journal of the Korean Operations Research and Management Science Society, 31(4), 157-179.
  22. D. S. Jeon. (2009). An Empirical Study on the Effect of Management Consulting for the Business Performance of SME and Venture Enterprise. Ph.D Thesis, Konkuk University.
  23. S. M. Kang. & D. W. Ryu. (2012). The NACUFOK Business Consulting's Influence on the Management Performance of the Primary Credit Unions, The Korean Society of Business Venturing 7(4), 101-112.