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A Study on the Effects of Consulting Service Quality and Participation on the Effect of Consulting Expertise on Business Performance

컨설팅 서비스 품질과 참여도에 미치는 영향 요인

  • 최용국 (한성대학교 스마트융합컨설팅학과) ;
  • 홍우형 (한성대학교 경제학과) ;
  • 김상봉 (한성대학교 경제학과)
  • Received : 2018.03.07
  • Accepted : 2018.04.20
  • Published : 2018.04.28

Abstract

The purpose of this study is to investigate the effect of the consulting firm's professionalism on the business performance of the consulting client firm, the quality of the consulting service quality and the consulting participation of the service company. The purpose of this study is to find out how to improve the quality and participation of consulting firms. The results of this study can be summarized as follows: respondent, empathy, tangibility, certainty, and reliability have a significant influence on the hypothesis that the consulting firm's expertise will affect the management performance through mediating service quality. In addition, it was confirmed that the higher the participation of client firms, the more significant the management performance was. In order to further improve management performance through consulting, active involvement of client firms is suggested. It is believed that studying the characteristics that can increase the participation in the future can lead to meaningful implications.

Keywords

Consulting Firms Expertise;Consulting Service Quality;Consulting Management Performance;Consulting Participation;Differentiation

Acknowledgement

Supported by : Hansung University

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