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The Effect of Job Environment Factors on Turnover Intention of School Foodservice Employee and Mediating Effect of Organizational Commitments

직무환경 요인이 학교급식 조리종사자의 이직의도에 미치는 영향과 조직몰입의 매개효과

  • Lee, Kyung-A (Deartment of Food & Nutrition, Daegu Catholic University) ;
  • Heo, Chang-Goo (Department of Psychology, Daegu Catholic University)
  • 이경아 (대구가톨릭대학교 식품영양학과) ;
  • 허창구 (대구가톨릭대학교 심리학과)
  • Received : 2018.01.09
  • Accepted : 2018.04.06
  • Published : 2018.04.30

Abstract

The study aims were to verify the influences of job environment factors and work attitude on turnover intention of school foodservice employees, and then to verify the mediating effect of organization commitment between six areas of worklife and turnover intention so that organizations can intervene to reduce the turnover intentions of employees. The subjects were 205 employees who were working in the school foodservice field. The job environment factors were measured by six areas of worklife (workload, control, reward, fairness, community, value) and the organizational commitment was measured by two types of commitments (affective, continuance). The results were as follows. First, workload, reward, community and value of six areas of worklife reduced affective commitment, control and fairness increased continuance commitment, and affective commitment reduced turnover intention. Second, only reward and community showed direct effect on turnover intention, but all six areas of worklife had a statistically significant indirect effect on turnover intention through affective commitment. These results showed that job environment factors had both direct and indirect effect on employees' behavior through employees' affection. These findings imply that organizations can control employees' turnover intention by providing education or social support to maintain their affective commitment even when organizations cannot change job environment.

Keywords

Affective Commitment;Continuance Commitment;Job Environment Factors;School Food Service;Turnover Intention

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