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Understanding Abusive Supervision: The Impacts of Abusive Supervision on Employees' Engagement and Organizational Commitment in the Deluxe Hotel

  • Jung, Hyo Sun (Dept. of Culinary Science Arts and Service Management, Kyung Hee University) ;
  • Kim, Ki-bbeum (Dept. of Culinary Arts and Hotel Service, Far East University) ;
  • Yoon, Hye Hyun (Dept. of Culinary Science Arts and Service Management, Kyung Hee University)
  • Received : 2017.11.28
  • Accepted : 2018.02.22
  • Published : 2018.02.28

Abstract

This study examines the effect of abusive supervision on employees' engagement and commitment in the deluxe hotel. Based on total 272 hotel employees obtained from the empirical research, this study verified total 3 hypotheses. The hypothesized relationships in the model were tested simultaneously by using structural equation modelling. Abusive supervision perceived by employees had negative effect on engagement and employees' engagement had positive effect on organizational commitment. Also, abusive supervision perceived by employees did not have a significant effect on organizational commitment, full mediation effect through engagement existed. The study results are expected to be used as data for searching for effective responding ways at an organizational level and find practical ways to further increase employees' positive organizational behavior.

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