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Trends Analysis and Future Direction of Business Process Automation, RPA(Robotic Process Automation) in the Times of Convergence

융복합 시대의 비즈니스 프로세스 자동화, RPA(Robotic Process Automation) 동향분석 및 미래방향

  • 현영근 (아주대학교 산업공학과) ;
  • 이주연 (아주대학교 산업공학과)
  • Received : 2018.09.28
  • Accepted : 2018.11.20
  • Published : 2018.11.28

Abstract

In this era that technology is replacing human labor is coming. Like the introduction of Factory Automation and Smart Factory to enhance the productivity in manufacturing works in companies, RPA (Robotic Process Automation) is being applied to strengthen the competiveness in service & office work of companies. But, RPA itself is not mature enough to be the specific technology or solution, but burgeoning as the conceptual technology alternatives to automate the business process harnessed with the concept of software robots, artificial intelligence etc. The biggest difference that the introduction of RPA can make is the transition of the work based on 'human labor', to the 'digital labor' that could result in the replacement of human labor itself with that. Considering this kind of impact to change the concept of labor, the discussion for the future policy for this is inevitable. In this paper, beginning from the overview of RPA, relevant concerns & consideration for the application of RPA will be described based on the understanding of industrial & technology trends and expected future of RPA.

Keywords

RPA;Business Process Automation;Digital workforce;Artificial Intelligence;Industry Trends;Future Direction

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Fig. 1. Difference Between Manual Process and Robotic Process

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Fig. 2. Development Steps for Work Productivity

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Fig. 3. Cost reduction by level of productivity improvement

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Fig. 4. Priority of Strategic Objectives

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Fig. 5. Analysis of Achievement of Corporate Objectives

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Fig. 6. Market Size of RPA

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Fig. 7. Survey on Scale of Robot Implement

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Fig. 8. Example Of Account Closing Process

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Fig. 10. RPA Solution Market Share Status

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Fig. 11. RPA Solution in Google Trends(Blue : UiPath / Red : Blue Prism / Yellow : Automation Anywhere)

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Fig. 12. Comparison of RPA Solution Considering Cognitive Automation Aspects and Broad Capability Aspects

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Fig. 13. Example of Routine Operation,Workflow

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Fig. 14. Methodology of RPA Implement

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Fig. 15. Comparison between Before/After RPA Implement and Cognitive Technology Application

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Fig. 16. Future Direction of RPA

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Fig. 9. Six Comparison Criteria of RPA Solutions Functions

Table 1. Global Examples of RPA Implement

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Table 2. Domestic Examples of RPA Implement

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Table 3. Domestic status of Robot Implement

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Table 4. Chatbot in Financial Services

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Table 5. Potential Application Field of RPA

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Table 6. Example of Global Investment-Robot Advisor

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Acknowledgement

Supported by : Korea Institute for Advancement of Technology(KIAT)

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