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The Effects of Compassion experienced by defectors on Job Performance and organizational citizenship behavior : Mediating Effect of Deep Acting

탈북민들이 경험하는 컴페션이 직무성과와 조직시민행동에 미치는 영향: 심층행동의 매개효과

  • Ko, Sung-Hoon (Dept. of Business, Kyungpook National University)
  • 고성훈 (경북대학교 경상대학 경영학부)
  • Received : 2018.08.17
  • Accepted : 2018.11.20
  • Published : 2018.11.28

Abstract

The purpose of this study is to examine the effects of compassion experienced by defectors on deep acting in organization and secondly to demonstrate the effect of deep acting through compassion on job performance. Third, the purpose of this study is to examine the effects of deep acting on organizational citizenship behavior. Fourth, we examine the mediating effect of deep acting in the relationship between compassion and job performance. Finally, we try to demonstrate the mediating effect of deep acting in the relationship between compassion and organizational citizenship behavior. As a result of this study, it was proved that compassion experienced by defectors has a positive effect on deep acting and that deep acting has a positive effect on job performance and organizational citizenship behavior. In addition, all hypotheses were supported by the findings of research on the mediating effect of deep acting in the relationship between compassion and job performance, and compassion and organizational citizenship behavior. Thus, this study implies that the defectors who need compassion in the organization improve their job performance and increase organizational citizenship behavior through deep acting.

Keywords

Compassion;Deep acting;Job performance;Organizational citizenship behavior;Defector

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Fig. 1. Research Model

Table 1. Correlation Analysis Result

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Table 2. Path analysis of research model

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Table 3. Mediating Effect of Deep Acting on Job Performance

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Table 4. Mediating Effect of Deep Acting on Job OCB

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