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Understanding Service Supply Chain Management : Issues and Challenges

서비스 공급망관리의 이해 : 이슈와 과제

  • 조남형 (성균관대학교 경영연구소) ;
  • 박성택 (충북대학교 경영정보학과) ;
  • 이문기 (성균관대학교 경영대학)
  • Received : 2018.01.10
  • Accepted : 2018.03.20
  • Published : 2018.03.28

Abstract

Supply chain in service sector has been established on the premise that firms need to manage their process uncertainties to satisfy customers in an efficient manner. Information sharing and synchronization play key roles in minimize uncertainties from their involved supply chain. The duality of customers being inputs providers as well as consumers, differentiates service supply chains from manufacturing and is a challenging issue to traditional supply chain management. The service supply chain is a structured network which should be managed with supply chain theory and principles. Various key operations need to be carried out through a highly integrated and collaborated service supply chain and supporting information hub. The purpose of this paper is to present the issues and key components in the service supply chain, where the repetitive service is provided along the value chain, such as tourism, restaurant, mega-sized hospital supply chain.

Keywords

Service Supply Chain;Supply Chain Planning;Revenue Management;Information-Sharing;Synchronization

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