A Convergence Study on the Structural Relationships among Emotional Labor and Work Performance of Information Security Professionals

정보보안 종사자의 감정노동과 업무성과 간의 구조적 관계에 대한 융합연구

  • Lee, Hang (Department of Global Economics, Gachon University) ;
  • Kim, Joon-Hwan (Department of Paideia, Sungkyul University)
  • 이항 (가천대학교 글로벌경제학과) ;
  • 김준환 (성결대학교 파이데이아학부)
  • Received : 2017.11.13
  • Accepted : 2018.01.20
  • Published : 2018.01.28


The purpose of this study was to analyze the structural relationship among emotional labor and work performance of information security professionals. To this end, we conducted a questionnaire survey on 176 security workers and analyzed the collected data using structural equation modeling (SEM). It was found that the frequency of emotional display was positively related to deep acting and surface acting. Also, the intensity and variety of emotional display was positively related to deep acting and surface acting. In addition, deep acting had a positive relationship with work performance and surface acting had an significantly positive relationship with work performance. The results of this study are meaningful to understand the influence of the emotional aspect of security workers on work performance. Therefore, the overall findings suggest that the training programs and education for the improvement of emotional labor capacity of deep acting are continuously required.


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