Influence of the Emotional Labor on the Job Satisfaction of Geriatric Hospital Nurses: Focused on the Job Stress

요양병원 간호사의 감정노동이 직무만족도에 미치는 영향: 직무스트레스의 매개효과

  • Jung, E-Hwa (Dept. of Nursing, Naju Dongshin University)
  • Received : 2018.08.08
  • Accepted : 2018.11.02
  • Published : 2018.11.30


This thesis examines whether there is a correlation between emotional labor of geriatric hospital nurses and job stress. To accomplish this, a survey was conducted from January 22, 2018 to April 22, 2018, after which data from 256 out of a total of 260 questionnaires were evaluated. Specifically, SPSS 23.0 was used to conduct a hierarchical analysis to verify the meditating effects of job stress under the condition that emotional labor influences job satisfaction. A positive correlation between emotional labor and job stress was observed. In addition, there was a negative correlation between emotional labor and job satisfaction, as well as between job stress and job satisfaction. Finally, job stress partially mediates between emotional labor and job satisfaction. Overall, the results of this thesis provide basic materials that will be useful to development of a strategy for human resource management of geriatric hospital nurses.

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Fig. 1. Research model

Table 1. responsactients statistical characteristic

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Table 2. Technical statistics of major variables

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Table 3. Correlation analysis of major variables

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Table 4. Effects of Emotional Labor on Job Stress

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Table 5. Effects of Emotional Labor on Job Satisfaction

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Table 6. Effects of Job Stress on Job Satisfaction

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Table 7. Mediating Effect Model of Job Satisfaction

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