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The Relationship Between Emotional Labor, Job Burnout and Job Satisfaction in Fitness Center Instructors

휘트니스센터 지도자의 감정노동과 직무소진 및 직무만족의 관계

  • Cho, Min Soo (Dept. of Exercise Rehabilitation & Welfare, Chungwoon Univ.) ;
  • Yi, Eun Surk (Dept. of Exercise Rehabilitation & Welfare, Gachon Univ.)
  • 조민수 (청운대학교 교양학부) ;
  • 이은석 (가천대학교 운동재활복지학과)
  • Received : 2017.10.02
  • Accepted : 2017.11.20
  • Published : 2017.11.28

Abstract

The purpose of this study was to investigate the relationship between emotional labor, job burnout and job satisfaction in instructors. The data were collected from 323 fitness center instructors using multistage stratified cluster random sampling method. With the collected data, factor analysis, reliability analysis, frequency analysis, correlation analysis, model fit tested, and structural equation model were performed by SPSS 23.0 and AMOS 20.0. The result of the analysis were summarized as follows. First, the emotional labor(inner behavior) impacts negative influence on job burnout of fitness center instructors. Second, the emotional labor(surface behavior) impacts positive influence on job satisfaction of fitness center instructors. Third, the job burnout impacts negative influence on job satisfaction of fitness center instructors. Fourth, the emotional labor(inner behavior) impacts positive influence on job satisfaction of fitness center instructors. Fifth, the emotional labor(surface behavior) does not influence on job satisfaction of fitness center instructors.

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