The Impact of the Hotel Employees' Psychological Safety and Intrinsic Motivation on Creative Process Engagement

  • Kim, Ji-Eun (Dept. of Hotel & Tourism Management, Daegu Catholic University) ;
  • Kim, Mi-Kyung (Dept. of Hotel & Tourism Management, Daegu Catholic University)
  • Received : 2017.08.23
  • Accepted : 2017.09.25
  • Published : 2017.09.30


In this quantitative research, it was enhanced to understand the impact of intrinsic motivation on creative process engagement by examining the significant role of psychological safety on intrinsic motivation. These relationships were examined by targeting the employees working full-time for five star deluxe hotels. Total number of 230 responses had been collected out of 250 cases requested and he number of 213 cases was used for the final analysis. The data were analyzed using structural equation modeling with SPSS 19.0 and AMOS 7 software program. The results suggested that psychological safety is significantly associated with intrinsic motivation. Furthermore, the hotel employees' problem identification, information searching & coding, and idea generation are affected by intrinsic motivation. That is, intrinsic motivation plays a significant role for each sub-factors of creative process engagement in the hotel industry. The theoretical and practical implications of these findings are established and related suggestion for formulating marketing strategy is well discussed.


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