A Study on the Convergent Influencing Factors of Nursing Service Satisfaction Perceived by Patients and Nurses

환자와 간호사가 인지한 간호서비스만족의 융복합적 영향요인에 관한 연구

  • Received : 2017.08.30
  • Accepted : 2017.10.20
  • Published : 2017.10.28


The purpose of the study is to investigate the converging factors influencing communication competence, nursing service quality and satisfaction, A self-reported questionnaire was filled out from August 1 to October 15, 2016 and the study subjects were 193 patients and 184 nurses. The IBM SPSS version 23.0 statistics program was used for analysis of the collected data. Significant factors influencing patients' perception of nursing service satisfaction were occupation, the nurse's communication skills, and nursing service quality, with a total explanatory power of 78.5%. Significant factors influencing nurses' perception of nursing service satisfaction were age, the nurse's communication skills, and nursing service quality, with a total explanatory power of 70.6%. The results of this study will be helpful in individual treatment for satisfaction of nursing service. To improve nursing service satisfaction, educational programs need to be developed that can enhance continuous communication skills and nursing service quality.


Nurse;Patient;Communication;Service quality;Service satisfaction;convergent factors


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