An Evaluation of Information Systems Services in the Public Sector: Knowledge Management Approach

공공부문 정보화사업평가 - 지식경영 측면의 접근

  • 임준형 (고려대학교 행정전문대학원) ;
  • 명성준 (경상대학교 행정학과) ;
  • 김재영 (고려대학교 융합경영학부)
  • Received : 2017.09.11
  • Published : 2017.09.30


As an interest in the efficiency of public sector expenditures has spread across the world, Korea has operated a self-evaluation system for government projects as a part of the performance-based budget system. However, an evaluation system for public information technology project has been criticized for its lack of validity, which stems from the uniformity of performance management. This study draws insight from knowledge management literature in an attempt to address the problems with the extant performance evaluation system in public agencies. To realize benefits from IT investment, an agency needs to develop its own performance management model for information systems projects, with a focus on the interaction of IT and organizational system. The knowledge management-based framework for IT projects was verified through a case study, with which we discussed the applicability of knowledge management to the evaluation of public information systems projects.


Supported by : 고려대학교


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