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Improvement of ICT SMEs Technology Support Programs using Exploratory FGI and Delphi techniques

탐색적 FGI와 Delphi기법을 활용한 ICT 중소기업 기술지원 프로그램 개선 방안 연구

  • Lee, Hyung-Ju (SMEs Technology Support Section, Electronics and Telecommunications Research Institute(ETRI)) ;
  • Lee, Yong-Hun (SMEs Technology Support Section, Electronics and Telecommunications Research Institute(ETRI)) ;
  • Park, So-Ra (SMEs Technology Support Section, Electronics and Telecommunications Research Institute(ETRI)) ;
  • Lee, Il-Jin (SMEs Technology Support Section, Electronics and Telecommunications Research Institute(ETRI))
  • Received : 2017.07.31
  • Accepted : 2017.09.20
  • Published : 2017.09.28

Abstract

This study aim to figure out the limitation of existing ICT SMEs technology support programs conducted by Government Funded Research Institute. To investigate the limitations of SMEs programs, we conducted Focus Group Interview(FGI) with staff in charge of R&D department of beneficiaries(ICT SMEs). The results of FGI show that SMEs have troubles with the lack of R&D manpower, R&D infrastructure and non-R&D activities. Then, we conducted Delphi survey(derived from FGI) with related field experts to ask the problems and limitations of SMEs programs. The Results of Delphi show that SMEs programs has limitations with avoiding of SMEs support staff, lack of public R&D infrastructure sharing center, incompleteness of policies. Based on the results of FGI and Delphi, we suggest the several ways to improving SMEs programs.

Keywords

SMEs Technology Support;Manpower Support;R&D Infrastructure Support;Technology Commercialization Support;ICT SMEs;Policy program

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