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일부 치과위생사들의 감정노동, 소진, 직무만족 및 이직의도의 융합 연구

Convergent relationship between emotional labor, burnout, Job satisfaction and turnover intention in the dental hygienists

  • 강미현 (대구보건대학교 치위생과) ;
  • 장선주 (김천대학교 치위생학과)
  • Kang, Mi-Hyun (Dept. of Dental hygiene, Daegu Health College) ;
  • Jang, Sun-Ju (Dept. of Dental hygiene, Gimcheon University)
  • 투고 : 2017.04.04
  • 심사 : 2017.08.20
  • 발행 : 2017.08.28

초록

본 연구에서 치과위생사를 대상으로 감정노동이 직무만족과 이직의도에 미치는 영향을 분석하고, 감정노동 수준에 따른 직무만족도와 이직의도의 변화정도를 파악하고자 실시하였다. 연구는 대전, 대구 지역에 근무 중인 치과위생사 300명을 대상으로 2016년 4월부터 2016년 11월 까지 조사하였으며, 292명의 자료를 최종 분석 대상으로 하였다. 그 결과 감정노동과 소진은 모든 문항은 양(+)의 연관성으로 나타나, 감정노동이 높을수록 소진은 높게 나타났고(P<.01), 직무만족은 음(-)의 연관성이 나타나 감정노동이 낮을수록 직무만족이 높게 나타났다(P<.01). 또한 이직의도에서 감정노동은 양(+)의 연관성이 나타나 감정노동이 높을수록 이직의도도 높게 나타났다(P<.05). 따라서 치과위생사들의 감정노동을 해소하기 위하여 소진 경험정도와 직무 스트레스를 낮추고 보상과 복지혜택을 늘리는 방안이 모색 되어야한다.

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