Convergent relationship between emotional labor, burnout, Job satisfaction and turnover intention in the dental hygienists

일부 치과위생사들의 감정노동, 소진, 직무만족 및 이직의도의 융합 연구

  • Kang, Mi-Hyun (Dept. of Dental hygiene, Daegu Health College) ;
  • Jang, Sun-Ju (Dept. of Dental hygiene, Gimcheon University)
  • 강미현 (대구보건대학교 치위생과) ;
  • 장선주 (김천대학교 치위생학과)
  • Received : 2017.04.04
  • Accepted : 2017.08.20
  • Published : 2017.08.28


The purpose of this study is to analyze the changes in job satisfaction and turnover intention according to the level of Emotional labor and the mediating effect in dental hygienists. The survey was performed from April, 2016 to November, 2016 against 300 dental sanitarian working in Daejeon and Daegu district and a total of 292 people's data was made an object for final analysis. As a result of it, the emotional labor and exhaustion showed positive relationship and thus as the emotional labor is high, exhaustion was high(P<0.1), and the job satisfaction was negative and thus as the emotional labor is low, the job satisfaction was high(P<0.1) Also, the emotional labor in the turnover intention was positively related and thus as the emotional labor is high, the turnover intention was high(P<0.5). Thus, a scheme to lower the job stress and the exhaustion experience degree and increase the compensation and welfare benefits in order to solve the emotional labor of the dental sanitarian.


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